Service manager Work, Jobs (with Salaries)

Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £55,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
5d
Area Manager (Career Changer)
Aldi —Kendal
- £63,535 - £98,050 a year
- Leadership
1d
Senior Customer Service Manager
TeamGround Global Solutions Ltd —Liverpool
- £47,125.88 - £65,542.21 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Flexitime
Quick apply
5d
Service Improvement Manager
UHS Estates Ltd ( UEL ) —Southampton
- £49,387 - £56,515 a year
- Full-time
- PMP
- Project management
- Leadership
- Annual leave
- Employee discount
5d
Service Group General Manager - MH&LD
Hywel Dda University Health Board —Carmarthen
- £95,773 - £110,448 a year
- Full-time
Area Manager
Lidl —Christchurch
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
12d
Operations Manager
Popeyes UK —Edinburgh
- £55,000 - £65,000 a year
- Full-time
- Casual dining restaurant
- Leadership
- Annual leave
- Employee discount
Quick apply
8d
Regional Manager
Compass Group —Edinburgh
- £50,000 a year
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Service Manager
Lumina Rose Consulting —Woking
- £40,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Free parking
Quick apply
Customer Operations Manager - 12 months fixed term
Newcastle Building Society —Newcastle upon Tyne
- £41,668 - £57,542 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Annual leave
- Employee assistance programme
12d
Workplace Experience Manager
Specsavers —St. Andrew`s
- Up to £70,000 a year
- Full-time
- Continuous improvement
- Driving
- Leadership
14d
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
9d
Coffee Operations Manager
Farmer J —London
- £55,000 - £60,000 a year
- Full-time
- IT
- Employee assistance programme
- Employee discount
Quick apply
Service Manager
Kent and Medway Mental Health NHS Trust —Maidstone
- £57,528 - £64,750 a year
- Full-time
18h
Senior House Manager
Franklin London —Chelsea
- £75,000 a year
- Full-time
- Microsoft Word
- Management
- Customer service
Quick apply
10h
General Manager
Hospitality: Mill Farm Sports Village, Dixon Grange, Sedgewick Scott —Preston
- £60,000 a year
- Hospitality
- Bar
- Hotel
Service Manager - Housing Customer Contact
Gateshead Council —Gateshead
- £54,495 - £57,937 a year
- Full-time
- Hybrid work
- CRM software
- No degree
- Communication skills
- Annual leave
- Employee discount
8d
Service Manager
Royal National Orthopaedic Hospital NHS Trust —Stanmore
- £55,524 - £62,652 a year
- Full-time
- Employee assistance programme
12d
Operations Manager
Restaurant Associates —Croughton
- £60,000 a year
- Hospitality
- Management
- Leadership
- Free parking
- Employee discount
4d
Hotel General Manager
General Manager —Longfield
- £65,428.79 - £80,622.96 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
Quick apply
6d

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Service Manager

PayStream Accounting Services -
Altrincham

Quick apply

Job details

Permanent | Full-time
£50,000 - £55,000 a year
5 days ago

Benefits

Casual dress
Company events

Qualifications

Customer service
GCSE
Communication skills

Full job description

We’re seeking a Service Manager to join our growing Technology Team, Tifo, at our Altrincham office.

This is a pivotal role responsible for leading the delivery of our client-facing services, ensuring exceptional customer experiences across onboarding, support, implementations, candidate screening, and disclosure services.

This is an exciting opportunity for someone with a strong background in screening or candidate onboarding who is ready for the next step up and take ownership of a growing function and play a key role in shaping the future of our platform offering. Working closely with our Product and Operations teams, you'll ensure services are delivered efficiently, commercially, and in line with our commitment to service excellence.

This is a hands-on leadership role for someone who thrives on delivering results, driving continuous improvement, and building strong relationships with clients, suppliers, and internal stakeholders.

Hybrid working available subject to training and probation.

The Role

Lead the delivery of implementations, support services, and professional services, ensuring services are delivered efficiently, on time, and to a high standard.
Manage customer escalations and ensure timely and effective resolution of service issues.
Define, monitor, and report on service levels, KPIs, and customer satisfaction metrics.
Drive continuous improvement across service delivery processes, systems, and tools.
Work closely with Product, Technology, and Account Management teams to ensure services align with business objectives and customer needs.
Participate in client reviews, providing insight into service performance and opportunities for improvement.
Establish and maintain effective incident management processes and communication plans.
Lead and develop the professional services function, including candidate screening, outsourced processing, and disclosure services.
Act as the subject matter expert on DBS processes and the DBS Code of Practice.
Support the growth and development of new verification and screening services.
Manage supplier relationships, governance reviews, audits, and performance monitoring.
Coordinate and support client audit requests and compliance activities.
Implement and manage customer feedback initiatives, including NPS measurement and service benchmarking.
Foster a culture of ownership, collaboration, continuous improvement, and service excellence across the team.

The Person

Experience within service delivery, onboarding, compliance, screening, professional services, or operational management.
Strong understanding of DBS processes, candidate screening, or regulated compliance environments would be highly advantageous.
Proven ability to manage multiple priorities while maintaining high standards of customer service.
Excellent stakeholder management and communication skills.
Strong commercial awareness with the ability to balance service quality and operational efficiency.
Analytical and process-driven, with a focus on continuous improvement.
Confident managing escalations and resolving complex service issues.
Experience working cross-functionally with operational, technical, and commercial teams.
Self-motivated with a strong sense of ownership and accountability.
A proactive individual who enjoys solving problems and driving positive change.
A natural leader who can inspire others and build strong working relationships.
Someone who thrives in a fast-paced environment and enjoys seeing initiatives through to successful completion.

Requirements:

Minimum 5 GCSEs including grade C in Math’s and English GCSE (or equivalent)
Exposure to DBS/criminal checks
5+ years working in onboarding/screening across a variety of regulated industries
Customer service, professional service or operations experience at a senior level

Progression:

Professional qualification financial support with up to 6 days paid study leave for professional qualifications
Training and personal development
Clear objectives and paths for progression

Holidays:

24 days plus Bank Holidays which increase with length of service
Plus your birthday off

Benefits:

Great Place to Work certified!
Company social events, treats and rewards
Casual dress everyday
Long service awards
Enhanced maternity/paternity benefits
Access to mental health first aiders and a support service
Free fresh fruit delivered twice a week
Personal accident cover
Being part of an amazing culture within a company

Visit our website, Facebook and LinkedIn pages to see what our employees have to say and what we’ve been up to!

PayStream Accounting Services Ltd is an equal opportunities employer and positively encourages applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.

Pay: £50,000.00-£55,000.00 per year

Ability to commute/relocate:

Altrincham WA14 4RW: reliably commute or plan to relocate before starting work (required)

Work Location: Hybrid remote in Altrincham WA14 4RW

Quick apply

Refine Your Search

service manager jobs

Service Manager

Area Manager (Career Changer)

Senior Customer Service Manager

Service Improvement Manager

Service Group General Manager - MH&LD

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Regional Manager

Customer Service Manager

Customer Operations Manager - 12 months fixed term

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Associate Delivery Manager

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Service Manager

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Service Manager - Housing Customer Contact

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Operations Manager

Hotel General Manager

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