Customer experience specialist Work, Jobs in Alcester, War (with Salaries)

Customer Service Specialist - UK
Seco Tools —Alcester
- Full-time
- Continuous improvement
Customer Service Specialist - UK
SECO —Alcester
- Full-time
- Continuous improvement
IT & Cyber Support Trainee (Degree Apprenticeship)
Assure Technical —Malvern
- £18,000 - £23,000 a year
- Full-time
- Computer skills
- In-person
- Communication skills
- Free parking
- Relocation assistance
Quick apply
9d
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
Customer Assistant
Lidl —Stratford-upon-Avon
- £13.45 - £14.45 an hour
- Part-time
- Bakery
- Store discount
- Employee discount
Planner Coordinator
BCA Logistics —Birmingham
- £29,742.37 a year
- Rotating shift
- Computer literacy
- Data entry
- Communication skills
Quick apply
Lloyds Banking Group Customer Support - Stratford Upon Avon
Lloyds Banking Group —Stratford-upon-Avon
- £26,200 - £26,950 a year
- Full-time
- Banking
9d
Customs Clearance Agent
C4 Logistics Ltd —Tile Hill
- £33,000 - £37,000 a year
- Full-time
- In-person
- Negotiation
- Free parking
Quick apply
Sales Operations Co-Ordinator
Commercial —Cheltenham
- £26,228 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Outlook
- Computer literacy
- Organisational skills
- Work from home
- Employee assistance programme
Quick apply
Health and Wellness Sales Advisor
Boots —Stratford-upon-Avon
- £13.56 - £15.59 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Technical Ecology Sales Advisor
Wildcare Limited —Moreton-In-Marsh
- £36,000 - £45,000 a year
- Full-time
- CRM software
- Master's degree
- Business development
- Free parking
- Work from home
Quick apply
Business Development Manager (IT)
Commercial —Cheltenham
- £40,000 - £120,000 a year
- Full-time
- Hybrid work
- Azure
- Business development
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Sales Executive (TWM)
Slicker Recycling —Stourport-on-Severn
- £28,000 a year
- Full-time
- Hybrid work
- Sales
- Business development
- Communication skills
- Employee discount
Quick apply
Field Support Specialist
FOODHUB —Birmingham
- £34,258 a year
- Weekend availability
- Customer service
- Travel
- POS
- Employee assistance programme
- Gym membership
Quick apply
11d
Operational Support Officer
HM Courts & Tribunal Service —Birmingham
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
11d
Social Media & Marketing Executive
Roger Dyson Ltd —Droitwich
- £26,000 - £31,000 a year
- Full-time
- Social media management
- In-person
- Communication skills
- Free parking
Quick apply
12d
FM Help Desk Operative
Centrick —Birmingham
- £25,000 - £26,000 a year
- Full-time
- Organisational skills
- Computer skills
- Communication skills
- Sick pay
Quick apply
Falls Responder
Platform Housing Group —Worcester
- £13.45 an hour
- 12 hour shift
- Customer service
- Annual leave
Travel Consultant
Miles Morgan Travel —Cheltenham
- From £13 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Employee discount
Quick apply
6d

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Customer Service Specialist - UK

Seco Tools -
Alcester

Apply Now

Job details

Full-time

Qualifications

Sales support
Stakeholder collaboration
Returns processing
Client engagement
Procurement support
Continuous improvement
Relationship management
Customer support
Customer interaction
Multidisciplinary collaboration
Picking & packing

Full job description

Customer Service Specialist

Are you passionate about delivering outstanding customer experiences and building strong relationships?

Seco Tools UK is looking for a proactive and customer‑focused Customer Service Specialist to join our friendly, collaborative Customer Service Team. If you love solving problems, enjoy working with colleagues across different teams, and take pride in making a real difference to customers every single day, this could be the perfect role for you.

About the Role

As a Customer Service Specialist, you’ll be a key partner for our customers; the first person they turn to for clear answers, smooth processes, and exceptional support. You’ll help shape a seamless customer journey from the very first enquiry through to order completion, making a real impact every day.

In this role, you will:

Work closely with Sales Engineers and Account Managers to strengthen customer relationships.
Support customer onboarding and encourage the use of our digital tools and e‑commerce platforms.
Prepare quotations in collaboration with our field sales teams and suppliers.
Manage the full order lifecycle, from creation to invoicing, including credits, returns, and claims.
Handle returns, claims, and escalations efficiently and in line with company procedures.
Maintain accurate and up‑to‑date customer records and databases.
Assist with procurement tasks, purchase orders, and supplier follow‑up.
Follow up on receivables and keep CRM and ERP data accurate and current.
Contribute to continuous improvement, internal controls, and sustainability initiatives.
Local Warehousing activities: pick and pack orders when required to arrange and to dispatch to respective customers.

About You

We’re looking for someone who is:

A confident communicator with a genuine passion for customer service
Proactive, organised, and able to manage multiple tasks at once
Calm under pressure and skilled at problem-solving
Detail-oriented with strong administrative accuracy

Most importantly, you care about delivering an excellent customer experience and enjoy working as part of a supportive team.

Why Seco Tools?

At Seco Tools, we develop advanced metal cutting solutions and work closely with our customers to deliver real value. Our culture is built on our Core Values:

Winning Together – we take the lead with a collaborative spirit and succeed as a team.
Curiosity – we explore, challenge and innovate to shape the future.
Responsibility – we put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
Customer Focus – we listen, create, adapt and deliver – always close to our customers.

With a presence in over 75 countries and a team of 5,000+ employees, we offer a truly global and supportive environment.

How to Apply

Apply via the Seco Tools intranet under Sandvik Vacancies, using Job ID:

R0092411

Deadline: Friday 28th August 2026

For questions about the recruitment process, contact HR Services UK at 0800 652 001

Apply Now

Refine Your Search

customer experience specialist jobs in alcester, war

Customer Service Specialist - UK

Customer Service Specialist - UK

IT & Cyber Support Trainee (Degree Apprenticeship)

Operations Manager

Customer Assistant

Planner Coordinator

Lloyds Banking Group Customer Support - Stratford Upon Avon

Customs Clearance Agent

Sales Operations Co-Ordinator

Health and Wellness Sales Advisor

Customer Onboarding & Transition Specialist

Technical Ecology Sales Advisor

Business Development Manager (IT)

Sales Executive (TWM)

Field Support Specialist

Operational Support Officer

Social Media & Marketing Executive

FM Help Desk Operative

Falls Responder

Travel Consultant

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