Customer care coordinator Work, Jobs in Aldridge, Wmd (with Salaries)

Receptionist / Administrator / Care Coordinator
Zantahealthcare Ltd —Birmingham
- £24,420.00 - £42,918.75 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Paid training
- Annual leave
Quick apply
21h
Customer Service Coordinator
Baxters Food Group —Burntwood
- Full-time
- Microsoft Word
- Microsoft Excel
- Oracle
Quick apply
Customer Care Coordinator
Public Library of Science —Birmingham
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Vehicle Admin and Sales Coordinator
25seven Campers Ltd —Bromsgrove
- £24,784.50 - £28,000.00 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
Quick apply
Service Coordinator
Arrow Industrial Group Limited —Birmingham
- £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
2d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Service Coordinator & Operations Administrator
Granada Cranes Limited —Dudley
- £26,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
3d
Service Coordinator
Bailey & Bowes Recruitment —Solihull
- £28,000 - £30,000 a year
- Full-time
- Customer service
- Organisational skills
- In-person
- Free parking
- Sick pay
Quick apply
Senior Customer Complaints Coordinator
Civic Recruitment Limited —Walsall
- Communication skills
- Time management
Quick apply
8d
Customer Care Co-ordinator
Bloor Homes —Hinckley
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
3d
Customer Assurance Coordinator
Arcus FM —Redditch
- Up to £29,256 a year
- Full-time
- Microsoft Excel
- Customer service
- Organisational skills
- Annual leave
Quick apply
11d
Helpdesk Coordinator - FTC 12 months
WORD360 Language Services —Birmingham
- £25,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Flexible schedule
Logistics Service Delivery Coordinator (4 on 4 off Shift)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- 12 hour shift
- Microsoft Excel
- Customer service
- English
- Free parking
- Store discount
Quick apply
Customer Service Coordinator - Maternity Cover
Reconomy Connect —Telford
- Temporary
- Hybrid work
- Microsoft Office
- In-person
- Free parking
- Employee assistance programme
Customer Service & Finance Coordinator
Hayley Group —Oldbury
- Full-time
- Microsoft Excel
- Customer service
- Microsoft Office
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Service Coordinator
Reconomy Connect —Telford
- Full-time
- Hybrid work
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Employee assistance programme
Customer Service Coordinator - Pallet-Track Network
Clive Cowern Transport Services Ltd —Bridgnorth
- £28,500 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Sick pay
Quick apply
Customer Support Coordinator
Daikin Industries Ltd. —Birmingham
- Full-time
- Customer service
- Communication skills
Quick apply
Client Liaison & Customer Experience Coordinator (Part-Time)
Prime Oak / Whitlock & Lowe —Wolverhampton
- £13.00 - £13.50 an hour
- Part-time
- Sales
- Customer service
- Microsoft Office
- Free parking
Quick apply
10d
Sales Coordinator
SUPPLY TECHNOLOGIES —Birmingham
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
2d

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customer care coordinator jobs near aldridge, wmd

Receptionist / Administrator / Care Coordinator

Zantahealthcare Ltd -
Birmingham

Quick apply

Job details

Part-time
£24,420.00 - £42,918.75 a year
21 hours ago

Benefits

Paid training
Annual leave
Company pension
Employee assistance programme

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Front desk
NVQ
Communication skills
Time management

Full job description

Job Title: Receptionist / Administrator / Care Coordinator
Department: Operations
Reports To: Registered Manager / Operations Manager
Employment Type: Full-time
Salary:  (depending on experience)

Job Purpose

To provide professional reception, administrative, and care coordination support to ensure the smooth day-to-day operation of the company. The role is responsible for delivering excellent customer service, coordinating care staff and rotas, maintaining accurate records, and supporting compliance with CQC standards.

Key Responsibilities

Reception Duties

Welcome visitors professionally and courteously.
Answer telephone calls and respond to email enquiries promptly.
Handle enquiries from clients, families, professionals, and staff.
Manage incoming and outgoing correspondence.
Maintain a professional reception area.

Administration Duties

Maintain accurate electronic and paper records.
Prepare staff files and service user documentation.
Support recruitment administration, including interview scheduling, references, DBS applications, and onboarding paperwork.
Monitor staff training records, right-to-work documentation, and compliance.
Order office supplies and maintain office equipment.
Prepare reports, letters, and meeting minutes.
Support audits and CQC compliance documentation.
Ensure confidential information is stored securely in line with GDPR.

Care Coordination Duties

Produce and manage staff rotas using care scheduling software.
Allocate care visits based on staff availability, skills, and client needs.
Manage short-notice changes, sickness, holidays, and emergency cover.
Liaise with care staff regarding schedules and updates.
Ensure continuity of care wherever possible.
Communicate with clients and families regarding visit arrangements.
Assist with onboarding new service users and care package setup.
Monitor missed visits and ensure issues are resolved promptly.
Support incident reporting and follow-up actions.
Maintain accurate care schedules and service user records.

General Responsibilities

Support the Registered Manager with daily operational activities.
Work closely with the management team to ensure high-quality service delivery.
Maintain confidentiality at all times.
Promote the company's values of dignity, respect, compassion, and person-centred care.
Attend training, supervision, and team meetings.
Assist with other administrative duties as required.

Person Specification

Essential

Previous experience in administration or office management.
Excellent organisational and time-management skills.
Strong communication and customer service skills.
Good knowledge of Microsoft Office (Word, Excel, Outlook).
Ability to prioritise workload and work under pressure.
Professional telephone manner.
High level of accuracy and attention to detail.
Ability to maintain confidentiality.

Desirable

Experience within health or social care.
Experience with care rostering/scheduling software.
Knowledge of CQC regulations and domiciliary care compliance.
NVQ Level 3 in Business Administration or Health & Social Care.
Experience coordinating care staff or managing rotas.

Benefits

Competitive salary.
Company pension.
Paid training and development.
Support towards further qualifications.
Career progression opportunities.
Annual leave entitlement.
Employee Assistance Programme (where applicable).
Friendly and supportive working environment.

Pay: £24,420.00-£42,918.75 per year

Work Location: In person

Quick apply

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