We are looking for a Reservations Agent to join our Reservations team focused on curating an exceptional pre arrival journey and upselling across the Thyme Estate. Part time applicants may be considered.
OTE for this role based on a 42.5 hour week with OTE of £34,250 pa
As a Reservationist you will be responsible for all pre-arrival arrangements and the management of guest communication on the behalf of our hotel. You must be professional, discreet, and confident in your own ability. Working both within a team or alone it is essential for you to be able to prioritise for this role. With a 'can-do' attitude and a natural ability to go the extra mile, it is essential that you can use your initiative often thinking outside the box.
About us
Thyme is not a hotel: we have a hotel, a spa, a cookery school, restaurants and a farm, we grow our vegetables, fruit & herbs, and we have nature at our heart.
Thyme is a restored historic Cotswold manor and farm. It is a family story where a passion for the land, food and entertaining, merges with a love of local heritage, beauty and conservation.
We took time to make Thyme. Working with the historic buildings and the farm that surrounds them, we have created a thoughtful place with love and attention lavished on every detail. We hope you will experience a real connection to the land, the seasons and to nature, and we invite you to enjoy this English country idyll with our team.
Why Choose Thyme:
A Flourishing Team: Our team is vibrant, professional and collaborative. With our company values at our heart, the team work together to deliver true hospitality excellence.
A Connection to the Land: Throughout Thyme, there is plenty of open space and gardens to wander. Our work environments are light and airy, always maintaining a connection to the outside.
Professional Development: Personal and professional development is at the heart of our people strategy, with training and leadership programmes as well as development plans for all the team.
Competitive Remuneration: We offer excellent pay and benefits. Our service charge is substantial, and every penny goes to our hard working team each month.
Benefits
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Exceedingly generous Service Charge and Gratuity bonuses paid monthly.* in salary advertised
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Additional Holiday - All staff to have an extra day off on their birthday.
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Employee assistance programme - designed specifically to assist hospitality people by providing specialist, independent and confidential advice, support, and assistance.
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High quality and stylish uniforms provided.
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Free staff parking.
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50% off food in both the Ox Barn and the Swan.
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We offer a Staff accommodation rate of £100 Bed and Breakfast per room per night.
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Cookery School - All classes are £40 per person, available for you plus 1 guest.
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50% discount on Spa Treatments.
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Refer a Friend scheme - If you refer a friend to full time employment, we will pay you £150 when they join, and after the first three months if they stay with us, we will pay you a further £150.
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Recently renovated staff room with kitchenette, comfy sofas and entertainment.
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Beautiful Location with plenty of space to walk and relax during break times!
Duties & Responsibilities
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Answering phone calls from guests on behalf of our Hotel F&B outlets and the Spa
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Managing bookings across the estate
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Answering emails and following up on enquiries
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Responding to Event enquiries
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Communicating information accurately to relevant departments
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Maximising ALL opportunities within guest interactions to upsell our Happenings and Offerings across our estate.
Typical shift times:
8am-5pm Daily.
11-8pm Daily.
Knowledge & Experience
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Previous experience working within a hotel reservation desk would be desirable
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Sound industry knowledge
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Strong communicator with attention to detail, excellent planning and organisation skills
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Confident with a ‘can-do’ attitude, with a natural ability to deliver an excellent customer experience from start to finish
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Computer literate and exceptional telephone manner
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Excellent personal appearance
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Flexible work schedule includes weekends, evenings and bank holidays.
Please take a look at our website : https://www.thyme.co.uk/
and our Instagram : https://www.instagram.com/thyme.england/?hl=en
