Technical support specialist Work, Jobs in Alfreton (with Salaries)

Customer Service Controller
Dawsongroup —Sutton-In-Ashfield
- Full-time
- Computer literacy
- Data entry
- Organisational skills
Quick apply
12d
Senior ERP Support Analyst
Quanex —Denby
- Full-time
- ERP systems
- Continuous improvement
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
Software Developer
Magnavale Ltd —Chesterfield
- £24,000 - £48,000 a year
- Full-time
- Databases
- Software development
- In-person
Quick apply
4d
HR Business Partner - Alfreton
FERRERO —Alfreton
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
Quarry Engineer (Explosives)
Connect Talent Group —Alfreton
- £35,000 - £40,000 a year
- Full-time
- Engineering
- Continuous improvement
- Travel
- Free parking
- Life insurance
Quick apply
Systems Development Officer
Mansfield District Council —Mansfield
- £28,598 - £33,699 a year
- Full-time
- Hybrid work
- Customer service
- Analysis skills
Business Systems Project Manager
Derbyshire Fire & Rescue —Ripley
- £47,181 - £52,413 a year
- Full-time
- Travel
- Annual leave
- Employee discount
12d
Shopify Developer & Digital Marketing Executive
Saturn Machine Knives Ltd —Sheffield
- £28,000 - £33,000 a year
- Full-time
- Software troubleshooting
- Analysis skills
- JavaScript
- Free parking
Quick apply
Facilities & Utilities Engineer
FERRERO —Alfreton
- Continuous improvement
- HVAC
- Communication skills
Operational Support Officer
HM Courts & Tribunal Service —Sheffield
- £20,001 - £30,000 a year
- Part-time
- Hybrid work
- Customer service
- Presentation skills
- Travel
- Annual leave
- Employee discount
13d
Business Development Representative
KERRIDGE COMMERCIAL SYSTEMS CORP —Nottingham
- Full-time
- Hybrid work
- Business development
- Computer skills
- In-person
- Annual leave
- Work from home
Quick apply
Parts Specialist
H W Martin Fleet Maintenance Limited —Blackwell
- Continuous improvement
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Timetable Support Specialist
Tes Global —Sheffield
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Computer literacy
- Analysis skills
- Bachelor's degree
Quick apply
Head of Operations
Bluetree Group —Rotherham
- £65,000 - £75,000 a year
- Full-time
- Continuous improvement
- Team management
- Quality control
- Free parking
- Annual leave
Quick apply
13d
Order Processing Administrator
Exclusive Networks —Mansfield
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Analysis skills
- Free parking
11d
Application Specialist
Nottingham Trent University —Nottingham
- £33,739 - £38,825 a year
- Part-time
- Hybrid work
- Analysis skills
- Organisational skills
- Annual leave
- Employee discount
7d
Electronic Technician
Zenovo —Wirksworth
- Up to £35,000 a year
- Overtime
- Organisational skills
Quick apply
3d
OHL Project Administrator
SOCOTEC UK & Ireland —Derby
- Full-time
- Microsoft Office
- Administrative experience
- Organisational skills
- Employee assistance programme
Quick apply
Help Desk Technician - Derbyshire
Brewer Science, Inc. —Darley Abbey
- System design
- Annual leave
- Employee assistance programme
6d
Junior Engineering Project Manager
TBG Solutions Ltd —Barlborough
- Up to £50,000 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- Travel
- Free parking
- Store discount
Quick apply

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technical support specialist jobs near alfreton

Customer Service Controller

Dawsongroup -
Sutton-In-Ashfield

Quick apply

Job details

Full-time
12 days ago

Benefits

Cycle to work scheme

Qualifications

Customer service call handling
Inbound customer enquiry call handling
Stakeholder collaboration
Computer literacy
Data entry
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

About this Role

Are you a Customer Service Controller, Service Controller or experienced Service Coordinator looking for a role where great customer service and practical problem solving genuinely matter? As our Customer Service Controller at Dawsongroup TCS in Sutton in Ashfield, you will be the first point of contact for customers with assets on rent, coordinating service activity across your designated area and keeping customers informed from first call through to resolution.

Manage incoming customer calls and emails, accurately recording asset information, contact details and service requirements.
Coordinate breakdowns with mobile engineers, keeping customers updated on ETAs, RAMS and progress while ensuring information is correctly recorded.
Help manage servicing schedules, overdue services, stock checks and engineer administration to reduce unnecessary visits and support first time fixes.
Work closely with engineers and support colleagues, using AS400, Mdrive, monitoring systems and historical information to understand issues and agree the best course of action.
Provide weekend breakdown cover from home on a rota basis, including Christmas coverage, and support emergency situations when required.

About You

You will bring previous experience from a similar customer service, service control or coordination role, along with the confidence to communicate with customers and colleagues when priorities change. You do not need to have followed one particular career path, what matters is your ability to organise information, communicate clearly and keep customer satisfaction at the centre of your decisions.

Previous experience in a similar service control, customer service or coordination environment.
Strong communication and organisational skills, with the ability to follow written and verbal instructions.
Good computer skills and confidence working with systems to accurately record and retrieve information.
A proactive approach to identifying potential problems, escalating concerns and suggesting appropriate actions.
A collaborative approach, working with engineers, customers, colleagues and other Dawsongroup businesses to get the right result.

Not sure you match every point? We value relevant experience, transferable skills and potential, so if this sounds like a role where you could make an impact, we encourage you to apply.

About Us

Dawsongroup TCS provides temperature controlled solutions backed by a wider business with over 50 years of experience in asset rental. We focus on providing customers with reliable assets and strong service, while creating safe, fulfilling and rewarding careers where our people can grow.

2x Life assurance scheme.
Funded training and internal progression pathways, nationally and worldwide.
24 days standard leave allowance + Birthday + plus Bank Holidays + up to 10 days extra (time served and purchase scheme).
Wellbeing and mental health support.
Cycle to work schemes, seasonal gifts and long term incentives.

Dawsongroup is an equal opportunity employer. We encourage applications from candidates of all backgrounds and experiences.

About Your Future

This Customer Service Controller role gives you the opportunity to build your knowledge of customer service, engineering coordination and temperature controlled assets while working alongside experienced colleagues. With funded development and progression pathways available across Dawsongroup, you will have the opportunity to develop your skills and explore where they could take you next.

Build your knowledge of service operations, asset management and customer support.
Learn from engineers and support colleagues while developing your understanding of technical issues and service solutions.
Access funded training to support your continued professional development.
Explore internal progression opportunities across Dawsongroup in the UK and internationally.
Play a direct role in improving customer satisfaction and helping the team work towards fewer breakdowns and more effective first time fixes.

Ready to bring your customer service experience to a business where your contribution matters? Join Dawsongroup TCS and help keep our customers moving while building a future of your own, because our people are our greatest asset.

#DG26

Dawsongroup tcs is at the cutting edge of their field, providing top of the range cold-chain storage for top industry specialists. The team are looking for fresh talent, potential employees that want a career, not simply a job.

Quick apply

Refine Your Search

technical support specialist jobs in alfreton

Customer Service Controller

Senior ERP Support Analyst

Software Developer

HR Business Partner - Alfreton

Quarry Engineer (Explosives)

Systems Development Officer

Business Systems Project Manager

Shopify Developer & Digital Marketing Executive

Facilities & Utilities Engineer

Operational Support Officer

Business Development Representative

Parts Specialist

Timetable Support Specialist

Head of Operations

Order Processing Administrator

Application Specialist

Electronic Technician

OHL Project Administrator

Help Desk Technician - Derbyshire

Junior Engineering Project Manager

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