It support Work, Jobs in Altofts, Nl (with Salaries)

Service Desk Analyst - Tier I
ITA Group Inc —Wakefield
- £27,000 - £30,000 a year
- Full-time
- Computer Science
- Customer service
- Windows
Quick apply
IT Desktop Support
Axiom Technologies —Leeds
- Part-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule
1st/2nd Line IT Support - £27,000-£34,000
Humnize —Wetherby
- £27,000 - £34,000 a year
- Rotating shift
- Azure
- Computer networking
- Linux
- Free parking
IT Support Technician
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Customer service
- Windows
- Scripting
- Annual leave
- Employee discount
4d
IT Support Assistant
ID Logistics & Transport Ltd —Leeds
- £27,000 - £32,000 a year
- Full-time
- Azure
- Warehouse experience
- IT
Quick apply
9d
Tech Support
CCTVdirect —Leeds
- Customer service
- Computer networking
- IT
IT Technician
T&M Reuse Yorkshire Limited —Leeds
- £15 an hour
- Full-time
- Software troubleshooting
- Windows
- IT
- Free parking
Quick apply
IT Support Apprentice
QA Apprenticeships —Leeds
- £18,000 a year
- Full-time
- Customer service
- Microsoft Office
- SQL
- Work from home
9d
IT Support Engineer (Operations)
Pell Frischmann —Wakefield
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- IT
2d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
IT Field Engineer
TIEVA —Leeds
- £29,000 a year
- Full-time
- Azure
- Customer service
- Windows
- Employee assistance programme
- Life insurance
Quick apply
10d
Technical Support Engineer – Networking Focus
Biometrics Match —Knaresborough
- £30,000 - £38,000 a year
- Full-time
- Computer networking
- IT
- In-person
- Annual leave
Quick apply
4d
Desktop Support Specialist
Fragomen —Sheffield
- Full-time
- Windows
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Senior Technical Support Advisor
Brass Monkey Health —Wetherby
- £30,000 - £35,000 a year
- Full-time
- CRM software
- Software troubleshooting
- Customer service
Quick apply
3d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
11d
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply
Level 2 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Remote
- Azure
- Windows
- Microsoft Office
- Employee assistance programme
Service Desk Analyst
Brabners —Leeds
- Monday to Friday
- Hybrid work
- IT
- Communication skills
- Annual leave
- Life insurance
IT Support Engineer - North Region (6 month FTC Based York area)
Splendid Hospitality Group —York
- £35,000 - £38,500 a year
- Hybrid work
- Hospitality
- Azure
- Computer Science
- Employee assistance programme
- Employee discount
IT Support Technician (On-site - Schools)
Primary Technology Ltd —Huddersfield
- £29,000 - £31,000 a year
- Full-time
- Azure
- IT
- In-person
- Health & wellbeing programme
Quick apply

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Service Desk Analyst - Tier I

ITA Group Inc
Wakefield

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Job details

Full-time
£27,000 - £30,000 a year

Qualifications

Desktop support
Computer Science
Customer service
Windows
Analysis skills
Remote access software
IT support
Communication skills
Time management
Information Technology

Full job description

POSITION PURPOSE:

The Service Desk Analyst - Tier I provides first-level technical support to end-users, with the goal of delivering high levels of customer service and efficiency. This position is responsible for receiving, triaging, and resolving IT-related issues and requests from employees across the organization.

ACCOUNTABILITIES & PERFORMANCE EXPECTATIONS:

Serve as the first point of contact for all IT-related issues and requests from end-users.
Receive, log, and prioritize incoming service desk tickets through various channels (phone, email, chat, self-service portal).
Provide first-level diagnosis and resolution for a wide range of software, hardware, and network issues.
Escalate complex issues to appropriate Tier 2 or Tier 3 support teams when necessary.
Maintain accurate and detailed documentation of all service desk interactions and resolutions.
Assist users with basic software and hardware installations, configurations, and troubleshooting.
Provide guidance and support for company-approved applications and systems.
Contribute to the development and maintenance of the service desk knowledge base.
Identify and report recurring issues or trends to the Service Desk Team Lead.
Participate in ongoing training to stay current with new technologies and support processes.
Assist in the onboarding process for new employees by setting up accounts and providing basic IT orientation.
Maintain a high level of customer service, ensuring user satisfaction with each interaction.
Adhere to IT security policies and procedures in all support activities.
Participate in after-hours support rotation as needed.

POSITION REQUIREMENTS

Associate degree in Information Technology, Computer Science, or related field preferred. Equivalent experience may be considered.
1-2 years of experience in IT support or customer service role preferred.
Strong knowledge of Windows operating systems and Microsoft 365 suite.
Basic understanding of network concepts and troubleshooting.
Familiarity with remote desktop support tools and ticketing systems.
Excellent communication skills, both verbal and written.
Strong problem-solving and analytical skills.
Ability to explain technical concepts to non-technical users.
Customer-oriented mindset with a focus on user satisfaction.
Ability to work effectively in a team environment.
Excellent time management and prioritization skills.
Willingness to learn and adapt to new technologies and processes.
To be willing to perform some tasks outside of this job description as required by the business.

C2 Events, part of ITA Group, is a UK-based event production agency that creates and delivers compelling live, virtual, and hybrid experiences for global brands. Known for its creative approach and executional excellence, C2 brings complex events to life from strategy through delivery.

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Refine Your Search

it support jobs in altofts, nl

Service Desk Analyst - Tier I

IT Desktop Support

1st/2nd Line IT Support - £27,000-£34,000

IT Support Technician

IT Support Assistant

Tech Support

IT Technician

IT Support Apprentice

IT Support Engineer (Operations)

1st-2nd Line IT Support Engineer

IT Field Engineer

Technical Support Engineer – Networking Focus

Desktop Support Specialist

Senior Technical Support Advisor

Level 1 Helpdesk Engineer

Cluster IT Technician

Level 2 Helpdesk Engineer

Service Desk Analyst

IT Support Engineer - North Region (6 month FTC Based York area)

IT Support Technician (On-site - Schools)

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