Customer experience specialist Work, Jobs in Ardingly, Wsx (with Salaries)

Senior Customer Service Advisor
Barclays —Haywards Heath
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
Trainer Recruitment & Onboarding Specialist
Tigerlily Training —Hassocks
- Up to £33,000 a year
- Full-time
- Sales
- Administrative experience
- First Aid Certification
- Free parking
- Health & wellbeing programme
Quick apply
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Fulfilment Specialist
Wonderpack Eco —Burgess Hill
- From £26,440 a year
- 8 hour shift
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply
2d
Customer Experience Specialist
The GelBottle Inc. —Brighton
- Hybrid work
- Communication skills
- Employee discount
Quick apply
22h
Trainee Vehicle Recovery Driver
Westbourne Motors Ltd —Burgess Hill
- £30,900 - £34,000 a year
- Weekend availability
- Hybrid work
- Customer service
- No experience needed
- Driving
- Store discount
- Employee discount
Quick apply
2d
Sales - Sales Advisor - UK
New Look —East Grinstead
- Part-time
- Microsoft Word
13d
Physio Administrator
Spire Healthcare —Gatwick Airport
- Part-time
- Phone etiquette
- Free parking
- Annual leave
2d
Junior Recruitment Consultant
Evidencia Life Sciences —Horsham
- £25,000 - £30,000 a year
- Full-time
- Sales
- Business development
- Bachelor's degree
- Free parking
- Referral programme
Quick apply
Executive Assistant to Managing Director
Access Garage Doors Ltd —Crawley
- Part-time
- Hybrid work
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Flexible schedule
Quick apply
1d
Customer Experience Advisor
MPB —Brighton
- £26,700 a year
- Full-time
- Hybrid work
- Customer service
- AI
- Annual leave
- Employee assistance programme
Quick apply
Goods In Clerk
Pharm@Sea —Haywards Heath
- £13.55 an hour
- Full-time
- English
- Microsoft Office
- In-person
- Employee discount
- Sick pay
Quick apply
Coldstore & Warehouse Operative
Consort Frozen Foods Ltd —Burgess Hill
- £12.88 an hour
- Monday to Friday
- Forklift
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
1d
Planning Administration Officer (Appeals) 1 Year Fixed Term Contract
Tandridge District Council —Oxted
- £35,162 a year
- English
- Microsoft Office
- Administrative experience
- Work from home
- Employee discount
13d
Store Person Full Time
Drill Service (Horley) Ltd —Horley
- From £12.21 an hour
- Full-time
- Sales
- Customer service
- ERP systems
- Free parking
- Annual leave
Quick apply
1d
Travel Support Executive
IAG Loyalty —Crawley
- Weekend availability
- Hybrid work
20h
Marketing & Sales Executive
WNV-Systems —Horsham
- £28,500 - £32,500 a year
- Full-time
- Maintenance
- Microsoft Office
- Business development
- Annual leave
Quick apply
Part Time Brand Specialist, Tommy Hilfiger - Fenwick Tunbridge Wells
Tommy Hilfiger —Royal Tunbridge Wells
- Full-time
- Communication skills
Loyalty Marketing Project Specialist
Nespresso —Crawley
- Up to £37,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Project management
- Organisational skills
2d
Freshdesk coordinator
Inspiration Healthcare Ltd —London
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Administrative experience
Quick apply
8d

I want to receive the latest job alerts for customer experience specialist in ardingly, wsx

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Senior Customer Service Advisor

Barclays -
Haywards Heath

Apply Now

Job details

Permanent
£27,700 a year

Benefits

Company pension
Private medical insurance
Life insurance

Qualifications

Customer service
Administrative experience
Banking

Full job description

Date live: 05/06/2026

Business Area: BUK Customer Care UK

Area of Expertise: Banking Operations

Contract: Permanent

Reference Code: JR-0000105348

Join us at Barclays as a Senior Customer Service Advisor and help make a real difference to our customers every day. Whether your background is in customer service, retail, hospitality, or any other role where you've supported customers with more complex queries or needs, this is your chance to bring your passion for helping people to a role where your empathy, dedication and exceptional customer service can truly shine. You’ll be the friendly face for our Retail Banking customers in branch or at one of our local hubs, offering expertise, guidance and support with every interaction.

As part of our Customer Care team, you’ll work 5 days per week, including some weekends, and start with a competitive salary of £27,700. On top of that, you’ll enjoy our comprehensive core benefits package, which includes a pension plan, private medical insurance, life insurance, and income protection. With full training and the support of our collaborative team, we’ll ensure you have everything you need to succeed and grow with us.

At Barclays, we’re not just offering you a role—we’re offering you a career.

Purpose of the role

To provide exceptional customer service while resolving more complex customer needs/requests.

Accountabilities

Provision of customer service through various communication channels including chat, email and phone.
Execution of customer service requirements to resolve more complex, specific customer needs, and give a unique, personalised resolution for each case.
Collaboration with teams across the bank to align and integrate customer care processes.
Identification of areas for improvement to provide recommendations for change in customer care processes and provide feedback and coaching for colleagues on these highlighted areas.
Development and implementation of customer care procedures and controls to mitigate risks and maintain efficient operations.
Resolution of specific customer inquiries and issues related to the bank’s products and service, including account balances, transactions and payments.
Development and execution of reports and presentations on customer care performance and communicate findings to internal senior stakeholders.
Identification of industry trends and developments to implement best practice to improve customer care efficiency and effectiveness.

Analyst Expectations

To meet the needs of stakeholders/ customers through specialist advice and support
Perform prescribed activities in a timely manner and to a high standard which will impact both the role itself and surrounding roles.
Likely to have responsibility for specific processes within a team
They may lead and supervise a team, guiding and supporting professional development, allocating work requirements and coordinating team resources. They supervise a team, allocate work requirements and coordinate team resources.
If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently excellent standard. The four LEAD behaviours are: L – Listen and be authentic, E – Energise and inspire, A – Align across the enterprise, D – Develop others.
OR for an individual contributor, they manage own workload, take responsibility for the implementation of systems and processes within own work area and participate on projects broader than direct team.
Execute work requirements as identified in processes and procedures, collaborating with and impacting on the work of closely related teams.
Check work of colleagues within team to meet internal and stakeholder requirements.
Provide specialist advice and support pertaining to own work area.
Take ownership for managing risk and strengthening controls in relation to the work you own or contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and codes of conduct.
Maintain and continually build an understanding of how all teams in area contribute to the objectives of the broader sub-function, delivering impact on the work of collaborating teams.
Continually develop awareness of the underlying principles and concepts on which the work within the area of responsibility is based, building upon administrative / operational expertise.
Make judgements based on practise and previous experience.
Assess the validity and applicability of previous or similar experiences and evaluate options under circumstances that are not covered by procedures.
Communicate sensitive or difficult information to customers in areas related specifically to customer advice or day to day administrative requirements.
Build relationships with stakeholders/ customers to identify and address their needs.

All colleagues will be expected to demonstrate the Barclays Values of Respect, Integrity, Service, Excellence and Stewardship – our moral compass, helping us do what we believe is right. They will also be expected to demonstrate the Barclays Mindset – to Empower, Challenge and Drive – the operating manual for how we behave.

Apply Now

Refine Your Search

customer experience specialist jobs in ardingly, wsx

Senior Customer Service Advisor

Trainer Recruitment & Onboarding Specialist

Customer Operations Specialist

Fulfilment Specialist

Customer Experience Specialist

Trainee Vehicle Recovery Driver

Sales - Sales Advisor - UK

Physio Administrator

Junior Recruitment Consultant

Executive Assistant to Managing Director

Customer Experience Advisor

Goods In Clerk

Coldstore & Warehouse Operative

Planning Administration Officer (Appeals) 1 Year Fixed Term Contract

Store Person Full Time

Travel Support Executive

Marketing & Sales Executive

Part Time Brand Specialist, Tommy Hilfiger - Fenwick Tunbridge Wells

Loyalty Marketing Project Specialist

Freshdesk coordinator

I want to receive the latest job alerts for customer experience specialist in ardingly, wsx

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected