It operations Work, Jobs in Ashdon, Ess (with Salaries)

IT Service Desk Team Lead
Cambridge Consultants —Cambridge
- Continuous improvement
- Training & development
- Leadership
IT Technician - Sudbury Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
6d
IT Operations Manager
SPT Labtech —Cambridge
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
Digital Service Desk Team Leader
East of England Ambulance Service Trust —Chelmsford
- £39,959 - £48,117 a year
- Full-time
- Continuous improvement
- Team management
- Travel
3d
Service Desk Engineer
Redgate —Cambridge
- £35,000 - £40,000 a year
- Full-time
- Hybrid work
- Heavy lifting
- Analysis skills
- Annual leave
Systems & Technology Manager
Chestnut Group —Bury St. Edmunds
- Full-time
- Hotel
- POS
- Training & development
- Employee assistance programme
- Employee discount
Quick apply
9d
Tutorial and Admissions Administrative Officer
Downing College —Cambridge
- £36,284 a year
- Weekend availability
- Microsoft Outlook
- Databases
- Continuous improvement
Performance and Monitoring Engineer
Solus Accident Repair Centres —Stansted
- £40,000 - £50,000 a year
- Full-time
- Remote
- Employee discount
IT Technical Support
DD Products & Services —Witham
- £27,000 - £35,000 a year
- Full-time
- CRM software
- Azure
- Databases
- Employee discount
- Sick pay
Quick apply
Argos Store Manager - Inside Sainsbury's
Sainsbury's —Haverhill
- £31,700 a year
- Customer service
- Training & development
- Retail management
- Employee discount
14h
Operations Coordinator/ Allocator
ABM —Stansted Airport
- £16.65 - £17.30 an hour
- Full-time
- Management
- Customer service
- Supervising experience
Developer (IT) - 18 Month FTC
Delta Housing —Chelmsford
- £55,055 a year
- Full-time
- Hybrid work
- Agile
- Annual leave
- Employee assistance programme
3d
Head of Operations
Uttlesford Citizens Advice —Saffron Walden
- £38,000 - £40,000 a year
- Part-time
- Hybrid work
- Serving
- Management
- Supervising experience
- Health & wellbeing programme
- Annual leave
Quick apply
Project Delivery & Capability Manager
Alzheimer's Research UK —Cambridge
- £50,000 a year
- Continuous improvement
- Team management
- Organisational skills
- Sick pay
10d
IT Technical Support Analyst
North Hertfordshire District Council —Letchworth
- £32,562 - £36,773 a year
- Computer networking
10d
Customer Support Specialist
Beyond Co —Newmarket
- £26,500 a year
- Hybrid work
- Continuous improvement
- Communication skills
- School
- Health & wellbeing programme
- Work from home
Quick apply
1d
IT & Information Security Management System Coordinator
Cambridge Intelligence —Cambridge
- Full-time
- Hybrid work
- Google Suite
- Organisational skills
- Leadership
- Annual leave
9d
Programme Manager (Custom Programmes) - 2 vacancies
JBS Executive Education Ltd —Cambridge
- £33,361 - £41,474 a year
- Weekend availability
- Hybrid work
- Customer service
- Agile
- Communication skills
- Flexible schedule
Operations Associate
Gopuff —Cambridge
- Part-time
- Google Suite
- Computer literacy
- Warehouse experience
- Annual leave
Quick apply
Operations Coordinator/ Allocator
ABM UK —Stansted
- £16.65 - £17.30 an hour
- Full-time
- Management
- Customer service
- Supervising experience
- Employee discount
Quick apply

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IT Service Desk Team Lead

Cambridge Consultants -
Cambridge

Apply Now

Job details

Qualifications

Operations management
IT team management
Stakeholder liaison
Incident queue management
Mentoring junior staff
IT service management
Ticket management
Continuous improvement
Continuous improvement cycles oversight
Professional development mentoring
Training & development
Information technology team management
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Help desk

Full job description

Overview

Due to internal promotions, we're looking for an IT Service Desk Team Lead to join our End-User Services department. This is a hands-on leadership role where you'll play a key part in shaping the day-to-day IT support experience for colleagues across Cambridge Consultants.

Cambridge Consultants is a global technology consultancy that helps organisations solve complex technical and business challenges. Our teams include engineers, scientists, designers, and specialists from a wide range of disciplines, all relying on effective, responsive IT services to do their best work. As Service Desk Team Lead, you'll sit at the heart of that experience by managing a small and capable team, and helping to ensure our IT services are reliable, approachable, and continually improving.

This role offers the opportunity to combine people leadership, management, hands-on technical skills, and service improvement within an environment where your judgement, ideas, and operational insight genuinely matter.

This opportunity will require you to work on-site the majority of the time, with the option of occasional home working, where the role allows.

The role

You'll take a leading role in shaping the day-to-day experience of IT support at Cambridge Consultants, guiding and developing a small, highly capable Service Desk team whilst remaining hands-on and close to the work. By leading from the front, you'll help ensure incidents and requests are handled efficiently, escalations are managed smoothly, and colleagues receive thoughtful, reliable support they can depend on.

The Service Desk team is made up of five colleagues based in Cambridge and supports people right across the organisation, including those working internationally or travelling overseas. As Team Lead, you'll set clear direction, provide coaching and encouragement, and create an environment where the team can thrive, grow their skills, and take pride in the service they deliver as part of the wider IT Services organisation.

This role offers the chance to make a real impact. Working closely with colleagues across IT Services, you'll help ensure the Service Desk is ready to support modern endpoint platforms, collaboration technologies, and evolving ways of working. Your insight from day-to-day service operations will help shape service improvements and ensure that user experience remains central to service delivery.

Responsibilities

Your responsibilities may vary and there's opportunity for this role to evolve over time, but we've provided an example of the types of things you can expect:

Provide day-to-day leadership, line management, coaching, and development for Service Desk colleagues, fostering a supportive and high-performing team culture.

Provide hands-on support alongside the Service Desk team, handling incidents and requests directly and acting as an escalation point for more complex or technically nuanced issues.

Own and manage Service Desk operations, ensuring incidents and requests are logged, prioritised, assigned, and resolved in line with agreed service levels.

Monitor and manage Service Desk performance against agreed service levels and operational metrics, using insight from tickets and trends to drive service quality, prioritisation, and continuous improvement.

Act as the primary escalation point for Service Desk issues, coordinating effectively with colleagues across IT Services to resolve more complex or high-impact problems

Monitor queue health, workload distribution, and emerging trends to ensure effective resourcing, timely response, and consistent quality of service.

Ensure clear, timely, and appropriate communication is provided to users during incidents, service disruptions, and operational changes.

Maintain high standards for Service Desk knowledge articles, ensuring documentation is accurate, accessible, and supports effective first-contact resolution.

Support service transition activities by ensuring the Service Desk is trained, informed, and prepared to support new or changed services, including company-wide applications, end-user devices, associated policies, and operational processes.

Ensure Service Desk processes support accurate asset information and lifecycle tracking within FreshService.

Promote consistent ways of working, documented procedures, and adherence to defined support workflows.

Identify skills gaps and training needs within the Service Desk, coordinating learning, mentoring, and development opportunities.

Engage with colleagues and stakeholders to gather feedback, understand user needs, and represent frontline operational insight.

Contribute to service improvement initiatives that enhance user experience, improve operational processes, and increase service efficiency and reliability.

What you can bring

We're looking for someone with the following skills and experience:

Proven experience in a Service Desk or IT support leadership role, with responsibility for people management and operational delivery.
Strong understanding of incident, request, and escalation management within an IT service environment.
A people-centred leadership style, with the ability to coach, develop, and motivate colleagues.
Excellent communication skills, with confidence engaging users, stakeholders, and technical peers.
A strong user-focused mindset, with a commitment to delivering a reliable and empathetic support experience.
The ability to balance hands-on operational involvement with prioritisation, oversight, and continuous improvement of services and processes.

Some projects at Cambridge Consultants are subject to security restrictions. This role requires you to obtain a Security Check level security clearance ( https://www.gov.uk/guidance/united-kingdom-security-vetting-applicant ). You must be able to work in the UK without restrictions in accordance with UK National Law and be prepared to successfully undertake an appropriate level of UK National Security Vetting according to UK Government National Security Vetting criteria.

By submitting an application to Cambridge Consultants, you confirm that the information provided in this application, together with any supporting documentation, is true, complete, and accurate to the best of your knowledge and belief. You understand that any false statement, misleading information, or material omission may render you liable to disqualification from the recruitment process, withdrawal of any offer of employment, or dismissal without notice if discovered following appointment. You acknowledge that the organisation reserves the right to verify the information supplied.

Apply Now

Refine Your Search

it operations jobs in ashdon, ess

IT Service Desk Team Lead

IT Technician - Sudbury Cluster

IT Operations Manager

Digital Service Desk Team Leader

Service Desk Engineer

Systems & Technology Manager

Tutorial and Admissions Administrative Officer

Performance and Monitoring Engineer

IT Technical Support

Argos Store Manager - Inside Sainsbury's

Operations Coordinator/ Allocator

Developer (IT) - 18 Month FTC

Head of Operations

Project Delivery & Capability Manager

IT Technical Support Analyst

Customer Support Specialist

IT & Information Security Management System Coordinator

Programme Manager (Custom Programmes) - 2 vacancies

Operations Associate

Operations Coordinator/ Allocator

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