Activity leader Work, Jobs in Ashton In Makerfield, Gtm (with Salaries)

Head of Customer Experience
Imagine That! Wigan —Wigan
- £35,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Customer service
Quick apply
4d
Community Youth Worker
Wigan Youth Zone —Wigan
- £12.86 an hour
- Part-time
- Working with children
- Travel
- In-person
- Health & wellbeing programme
- Employee discount
Quick apply
2d
Activities & Engagement Coordinator
Creating Adventures —Warrington
- £14 an hour
- Part-time
- Hybrid work
- Working with individuals with disabilities
- Supervising experience
- Project management
- Free parking
- Flexitime
Quick apply
2d
Team Leader
Kraft Heinz Company —Wigan
C&E Event Planner - The Jockey Club - Haydock Racecourse
Levy —Newton-le-Willows
- Full-time
- Annual leave
- Employee assistance programme
Curriculum Leader Performing and Production Arts
Preston College —Fulwood
- £46,341 - £52,172 a year
- Full-time
- Continuous improvement
- Organisational skills
- Leadership
- Free parking
- Annual leave
12d
Shift Team Leader
Essity —Skelmersdale
- Full-time
- Continuous improvement
- Leadership
- Communication skills
5d
One Stop - Shift Leader
One Stop —Wigan
- £13.66 an hour
- Full-time
- IT
- Communication skills
- Time management
13d
Sales - Sales Advisor - UK
New Look —Warrington
- Part-time
- Microsoft Word
5d
Guest Experience Manager
Forest Holidays —Frodsham
- Up to £40,000 a year
- Full-time
- Management
- Customer service
- Microsoft Office
- Employee discount
Quick apply
14d
Community Outreach Adviser
Citizens Advice Wigan Borough —Leigh
- £23,960 - £25,021 a year
- Part-time
- Organisational skills
- In-person
- Communication skills
- Health & wellbeing programme
- Flexitime
Quick apply
7d
Grounds Maintenance Team Leader Skelmersdale
Glendale Countryside Ltd —Skelmersdale
- Up to £28,188 a year
- Full-time
- Management
- Driving
- IT
- Annual leave
- Employee discount
Quick apply
Team Leader
CareTech Group —Wigan
- £41,346 a year
- Full-time
- Driving
- Care plans
- Communication skills
- Referral programme
12d
Neighbourhood Board Member - Town Centre East & Fingerpost
St. Helens Council —St Helens
- Contracts
- Construction
17h
Team Leader - Community Advice Projects
Citizens Advice Wigan Borough —Leigh
- £26,000 - £28,500 a year
- Part-time
- Hybrid work
- Project management
- In-person
- Leadership
- Health & wellbeing programme
- Annual leave
Quick apply
12d
Activity Leader
Careconcepts Ltd —Wythenshawe
- £27,300 a year
- Full-time
- Organisational skills
- In-person
- Care plans
- Free parking
Quick apply
2d
Neighbourhood Board Member - Town Centre East & Fingerpost
St Helens Borough Council —St Helens
- Contracts
- Construction
19h
Head of Customer Experience
English Speaking Board (International) Ltd. —Ormskirk
- £45,000 - £57,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Work from home
- Sick pay
Quick apply
1d
Team Leader
Not Just Care —Wigan
- Full-time
- English
- Driving
- IT
- Free parking
- Store discount
Quick apply
14d
Express Store Manager - Pemberton Express
Tesco UK —Wigan
- Full-time
- Continuous improvement
- IT
- Leadership
- Employee discount

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Head of Customer Experience

Imagine That! Wigan
Wigan

Quick apply

Job details

Full-time
£35,000 - £40,000 a year
4 days ago

Qualifications

Hospitality
Management
Customer service
First Aid Certification
Continuous improvement
Leadership

Full job description

Overview
As Head of Customer Experience, you will lead the day-to-day running of the venue, ensuring exceptional standards across customer service, operations, team performance, health and safety, and commercial delivery.

You will be responsible for creating a welcoming, engaging and memorable experience for every guest whilst ensuring the attraction operates efficiently, safely and profitably.

This is a hands-on leadership role, ideal for someone who enjoys being visible on the floor, supporting teams and driving continuous improvement.

Visitor Experience

Lead and champion an outstanding visitor experience throughout the attraction.
Monitor customer feedback and implement improvements to enhance guest satisfaction.
Ensure all areas are clean, engaging, welcoming and operating to the highest standards.
Resolve customer concerns professionally and effectively.
Create a culture where exceptional customer service is at the heart of everything we do.
Oversee the daily operation of the attraction, ensuring smooth and efficient running.
Manage staffing levels and rota planning to meet business needs.
Drive operational performance and efficiency across all departments.
Ensure all opening and closing procedures are completed correctly.
Support the delivery of special events, school visits and seasonal activities.

Team Leadership

Recruit, train, develop and inspire a high-performing team.
Conduct regular one-to-ones and performance reviews.
Create a positive, energetic and supportive working environment.
Coach managers and supervisors to deliver excellent leadership throughout the venue.
Promote a culture of accountability, teamwork and continuous improvement.

Health & Safety

Ensure full compliance with all health and safety policies and procedures.
Maintain high standards of risk management and safeguarding.
Conduct regular venue inspections and audits.

About You

We're looking for an experienced operational leader who is passionate about customer experience and enjoys working in a fast-paced visitor attraction environment.

Essential

Previous experience in an Operations Manager, General Manager, Visitor Experience Manager or similar leadership role.
Strong people management and team development experience.
Excellent customer service and complaint resolution skills.
Experience managing operational performance and KPIs.
Strong organisational and problem-solving abilities.
Confident decision-maker with the ability to remain calm under pressure.
Flexibility to work weekends, bank holidays and school holidays. (Must be committed to one day at the weekend)

Desirable

Experience within visitor attractions, leisure, hospitality, family entertainment, tourism or retail.
Health & Safety qualification.
First Aid qualification.

If you're passionate about delivering exceptional guest experiences, leading successful teams and helping create magical memories for families, we'd love to hear from you.

Applications with a cover letter will be considered first

Job Type: Full-time

Pay: £35,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

activity leader jobs in ashton in makerfield, gtm

Head of Customer Experience

Community Youth Worker

Activities & Engagement Coordinator

Team Leader

C&E Event Planner - The Jockey Club - Haydock Racecourse

Curriculum Leader Performing and Production Arts

Shift Team Leader

One Stop - Shift Leader

Sales - Sales Advisor - UK

Guest Experience Manager

Community Outreach Adviser

Grounds Maintenance Team Leader Skelmersdale

Team Leader

Neighbourhood Board Member - Town Centre East & Fingerpost

Team Leader - Community Advice Projects

Activity Leader

Neighbourhood Board Member - Town Centre East & Fingerpost

Head of Customer Experience

Team Leader

Express Store Manager - Pemberton Express

I want to receive the latest job alerts for activity leader in ashton in makerfield, gtm

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