Duty manager Work, Jobs in Atherstone, War (with Salaries)

Resident Experience and Resolution Officer
Tamworth Borough Council —Tamworth
- £31,022 - £33,699 a year
- Full-time
- Hybrid work
- English
- Communication skills
General Manager- Birmingham City FC
Levy —Birmingham
- Up to £70,000 a year
- Weekend availability
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
Airfield Supervisor
Birmingham Airport —Birmingham
- £51,892 a year
- Team management
- Leadership
1d
Duty Manager
Nuffield Health —Nuneaton
- Up to £28,037.68 a year
- Part-time
- Customer service
- Communication skills
- Employee discount
- Gym membership
12d
Project Manager
The Rothen Group —Atherstone
- From £35,000 a year
- Full-time
- Management
- Computer literacy
- Project management
- Free parking
- Life insurance
Quick apply
3d
Customer Support Team Leader
Mi Hub Ltd —Derby
- Full-time
- Hybrid work
- Microsoft Word
- Computer literacy
- Continuous improvement
- Free parking
- Annual leave
Quick apply
4d
Assistant Buyer – Chilled Foods
Aldi —Atherstone
- £37,545 - £43,840 a year
- Monday to Friday
- Hybrid work
- Microsoft Powerpoint
- Continuous improvement
- Communication skills
- Annual leave
- Sick pay
Head of Community Safety & Partnerships
Tamworth Borough Council —Tamworth
- £50,269 - £54,495 a year
- Full-time
- Remote
- English
- Leadership
- Communication skills
Regional Facilities Manager
CareTech Group —Tamworth
- £45,000 a year
- Full-time
- Hybrid work
- No degree
- Travel
- Communication skills
Hygiene Manager
BidvestNoonan —Coventry
- £50,000 a year
- Full-time
- Bakery
- Cleaning
- Training & development
Quick apply
Resident Engagement Officer
Extra Care —Coventry
- £37,500 a year
- Full-time
- Presentation skills
- Annual leave
- Life insurance
11d
Warehouse Operative- Mid Day Shift
Bond International —Tamworth
- £13.02 an hour
- Full-time
- Computer literacy
- Forklift
- Driving
Quick apply
Office/ Sales Co-ordinator
Coventry Sliding Wardrobes Ltd. —Nuneaton
- £29,500 a year
- Full-time
- CRM software
- Microsoft Office
- Administrative experience
Quick apply
8d
Project Administrator (Part Time)
Novate Solutions Limited —Leicester
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Free parking
- Sick pay
Quick apply
4d
Information Governance Administrator
Tamworth Borough Council —Tamworth
- £26,403 - £28,598 a year
- Part-time
- Remote
- English
- Organisational skills
Transport Coordinator
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
General Manager
Creams Cafe Coventry —Coventry
- £28,000 - £33,000 a year
- Full-time
- Hotel
- Organisational skills
- In-person
- Free parking
- Store discount
Quick apply
Visitor Services Officer
Forestry Commission —Ashby-De-La-Zouch
- £26,959 a year
- Part-time
- Presentation skills
Airdesk Operations Coordinator
The Air Ambulance Service —Coventry
- £31,629.94 - £31,629.95 a year
- Weekend availability
- Communication skills
- Annual leave
- Employee assistance programme
2d
Independent Chair - Solihull Safeguarding Adults Board
Solihull Metropolitan Borough Council —Solihull
- £650 a day
- English
- Travel

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Resident Experience and Resolution Officer

Tamworth Borough Council -
Tamworth

Apply Now

Job details

Full-time
£31,022 - £33,699 a year

Benefits

Company pension
Discounted gym membership
Transport links

Qualifications

English
Complaint handling
Tenant engagement
Communication skills

Full job description

Job details

Job reference

REQ000502

Date posted

03/08/2026

Application closing date

21/08/2026

Location

Home & Site

Salary

£31,022- £33,699 per annum plus essential car user allowance

Package

We have an extensive benefits package including flexible working, a non-contributory health scheme, Local Government pension scheme, generous holiday entitlement, discounted gym membership, and payment of professional fees (where applicable)

Contractual hours

Basis

Full time

Job category/type

Audit & Governance

Attachments

Resident Experience and Resolution Officer (Job Profile v1) (4).docx GDPR Candidate Fair Processing Notice.docx Applicants information v2.pdf Artificial Intelligence and recruitment.pdf

Resident Experience and Resolution Officer

Job description

TAMWORTH BOROUGH COUNCIL

INFORMATION GOVERNANCE

Resident Experience and Resolution Officer

£31,022- £33,699 per annum

plus essential car user allowance

Hybrid working contract

37 hours per week

Permanent

Located in the heart of Staffordshire, Tamworth is a vibrant and well‑connected borough with a rich heritage and a growing population of over 77,000. With strong transport links, an evolving town centre, green spaces, leisure and cultural attractions, it is a great place to live and work. Working for Tamworth Borough Council means making a real difference for local people, as part of a skilled and ambitious workforce supported to do its best in a positive and empowering environment.

Are you passionate about putting residents at the heart of services, listening to their experiences and helping to resolve concerns fairly, clearly and with care?

Tamworth Borough Council is looking for a Resident Experience and Resolution Officer who will champion the resident voice and help strengthen the way we listen, respond and learn from complaints and feedback across housing services.

Reporting to the Information Governance Manager, you will coordinate complaint investigation, insight and resolution activity across Housing Repairs, Planned Works, Adaptations, Disrepair, Compliance and Healthy Homes. You will work with residents, colleagues and contractors to understand what has happened, gather evidence and support clear, fair and timely outcomes that keep the customer at the heart of every response.

About the role

This is a varied and important role at the heart of resident-focused service improvement. You will investigate complaints and issues of dissatisfaction, review records and case histories, liaise with service teams and external providers, and help ensure residents feel heard, respected and receive clear responses written in plain English.

You will also monitor complaint outcomes, remedies and response deadlines, analyse data to identify trends and risks, and turn resident feedback into insight that helps services learn, improve and prevent repeat issues.

What you will be doing

Investigating complaints, councillor enquiries and MP enquiries across relevant housing service areas.
Gathering and reviewing evidence, records, case histories and service information within agreed timescales.
Fact-checking draft responses to make sure they are accurate, fair, evidence-led and easy to understand.
Keeping residents informed, supporting early resolution and helping to prevent avoidable escalation.
Analysing complaint, performance and resident experience data to identify themes, risks and opportunities for improvement.
Supporting resident engagement and feedback activity so that learning from complaints leads to practical service improvements.

About you

We are looking for someone who is organised, calm under pressure and confident working with residents, colleagues and partners. You will need strong written communication skills, good attention to detail and the ability to handle difficult conversations with tact, empathy and professionalism.

You will have experience of complaint handling, customer service, housing, administration or a related area, together with the ability to review information, identify key issues and support fair, evidence-based outcomes. Experience of using data to identify trends and support service improvement would be particularly helpful.

This is a hybrid working contract, there is a requirement for some of duties to be carried out at home and some on site. Site attendance will constitute more than 40% of available working time.

Appointment will be subject to satisfactory references, right to work in the UK check, medical clearance and DBS check.

For an informal discussion about the role please contact Nikkie Hesketh (Information Governance Manager (Monitoring Officer) on 01827 709266.

For further information and to apply please visit Tamworth BC Jobs.

Late applications and/or CVs will not be accepted. Agencies need not apply.

If you have any queries about the recruitment process, please contact [email protected].

Closing date: 21 August 2026

Interview date: week commencing 31 August 2026

Using Artificial Intelligence (AI) - We cannot stop anyone from using AI to help write application content. Used right, it can be a great tool. If you choose to use AI, then use it as a helper rather than relying on it wholly to write your application. Applications that rely too heavily on AI may be rejected during shortlisting.

In the event of exceptionally high levels of response, we reserve the right to close the post before the date stated to prevent the number of applications received being unmanageable. Therefore, you are advised to submit your completed application as soon as possible to have the best chance of being considered. Following the closing date, the Recruiting Manager will shortlist, and you will be notified.

Tamworth Borough Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

We operate two guaranteed interview schemes which support individuals who meet all the essential criteria to be guaranteed an interview for a vacancy. The Disability Committed Employer scheme supports applicants with a disability and the Veterans Guaranteed interview scheme supports those defined as veterans, military spouses/partners and cadet instructors.

This authority is committed to safeguarding and promoting the welfare of children, young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS checks are required for relevant posts.

We are committed to ensuring that people are not disadvantaged in accessing our services. We will make reasonable adjustments for those people that need further assistance, depending on the individual’s needs, further guidance can be found in our Reasonable Adjustments guidance Equality and diversity | Tamworth Borough Council.

Public facing roles are covered by the Fluency Duty as outlined in section 78 of the Immigration Act 2016, to serve the public it is vital that those working in public facing roles can communicate in English with members of the public receiving local authority services.

Apply Now

Refine Your Search

duty manager jobs in atherstone, war

Resident Experience and Resolution Officer

General Manager- Birmingham City FC

Airfield Supervisor

Duty Manager

Project Manager

Customer Support Team Leader

Assistant Buyer – Chilled Foods

Head of Community Safety & Partnerships

Regional Facilities Manager

Hygiene Manager

Resident Engagement Officer

Warehouse Operative- Mid Day Shift

Office/ Sales Co-ordinator

Project Administrator (Part Time)

Information Governance Administrator

Transport Coordinator

General Manager

Visitor Services Officer

Airdesk Operations Coordinator

Independent Chair - Solihull Safeguarding Adults Board

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