Social work supervisor Work, Jobs in Baildon, Wyk (with Salaries)

Welfare Benefits Adviser (Trainee Considered)
Bradford Citizens Advice Bureau —Bradford
- £25,000 - £30,000 a year
- Word processing
- Computer literacy
- Communication skills
Responsive Repairs and Voids Senior Service Manager
Leeds City Council —Leeds
- £51,356 - £54,495 a year
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Annual leave
Senior Planner/Works Programmer
Mears Group —Leeds
- Up to £37,000 a year
- Monday to Friday
- Customer service
- Continuous improvement
- Training & development
- Annual leave
- Employee discount
10d
Welfare Benefits Team Supervisor
Bradford Citizens Advice Bureau —Bradford
- £34,000 - £35,000 a year
- Word processing
- Computer literacy
- Presentation skills
Contact Centre Team Leader
Local Care Direct —Huddersfield
- Weekend availability
- Supervising experience
- Team management
- Conflict management
- Annual leave
- Employee assistance programme
3d
Events Manager
Yorkshire Agricultural Society —Harrogate
- £26,500 - £28,500 a year
- Full-time
- Organisational skills
- Communication skills
- Free parking
- Employee assistance programme
Quick apply
14d
Team Manager - Children in Care
Bradford Children and Families Trust —Bradford
- £51,356 - £54,495 a year
- Full-time
- Supervising experience
- Experience working with children
- Leadership
- Annual leave
7d
Assistant Manager
Porters —Harrogate
- £27,000 a year
- Full-time
- Microsoft Excel
- Customer service
- Supervising experience
- Store discount
- Employee discount
Quick apply
3d
Mobile Care Assistant
McCarthy & Stone —Ilkley
- £14.50 an hour
- Part-time
- Driving
- Travel
- Cleaning
- Employee assistance programme
- Employee discount
Quick apply
3d
Operational Support Officer
North Yorkshire Council —Harrogate
- £29,064 - £31,537 a year
- Call to connect
- Hybrid work
- Data entry
- Contracts
Assistant Manager
Vitello Lounge —Ilkley
- £33,200 - £36,000 a year
- Overtime
- Hospitality
- Casual dining restaurant
- Restaurant management
- Employee discount
Quick apply
Achievement Tutor (Support Staff)
Greenhead College —Huddersfield
- £28,306.81 - £32,199.00 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Employee assistance programme
- Gym membership
Quick apply
4d
Assistant Manager Front of House
The Queens Hotel —Leeds
- £29,246.88 a year
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
- Referral programme
Quick apply
15h
Registered Manager - Barnsley
Kensa Health —Barnsley
- From £38,000 a year
- Full-time
- Team management
- Organisational skills
- In-person
Quick apply
play centre supervisor
Cheeky Monkeys Wakefield —Wakefield
- Part-time
- Customer service
- Supervising experience
- Experience working with children
Quick apply
Assistant Reception Manager (Nights)
The Queens Hotel —Leeds
- £29,640 a year
- Full-time
- Hotel
- Front desk
- Communication skills
- Employee discount
- Referral programme
Quick apply
3d
Achievement Tutor (Support Staff) - Greenhead College
Kirklees Council —Huddersfield
- Full-time
- Organisational skills
- Communication skills
- School
- Employee assistance programme
- Gym membership
3d
Shift Supervisor
EGO - Shadwell —Leeds
- Full-time
- Serving
- Annual leave
- Employee discount
Quick apply
12d
Senior Psychological Therapist/Clinical Psychologist
Bradford District Care NHS Foundation Trust —Bradford
- £57,528 - £64,750 a year
- Full-time
- Leadership
18h
Part Time Shift Supervisor
EGO - Shadwell —Leeds
- Part-time
- Serving
- Annual leave
- Employee discount
Quick apply
12d

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Welfare Benefits Adviser (Trainee Considered)

Bradford Citizens Advice Bureau
Bradford

Apply Now

Job details

£25,000 - £30,000 a year

Qualifications

Charity and third-sector experience
Client engagement
Word processing
Computer literacy
Stakeholder liaison
Case note recording
Case record updates
Email software
Numeracy
Partnership building
Signposting to community resources
Communication skills
Progress tracking

Full job description

Role Profile

Key accountabilities

Key elements & tasks

Supporting Clients

Interview clients using sensitive listening and questioning skills in order to allow clients to explain their problem(s) and empower them to set their own priorities

Offer comprehensive benefits checks, exploring the range of available state entitlements

Identification of emergency advice issues, and advice on how to move forward with those issues

Identification and assessment of eligibility for grants and other one-off support, signposting/ referring as appropriate

Determination of whether a food bank referral is required

Research and explore options and implications so that clients can make informed decisions

Act for the client where necessary using appropriate communication skills and channels

Ensure that all work meets quality standards and the requirements of the funder

Maintain detailed case records for the purpose of continuity of casework, information retrieval, statistical monitoring and report preparation

Support our research and campaigns work through various channels including case studies, data collection and client consent

Working as part of a team

Take part in peer-to-peer file reviews and quality of advice assessments

Be an active member of the wider team, acting and supporting colleagues in a collaborative way

Support and actively contribute to service delivery rotas

Promote best practice across the team

Performance, Personal Management

and Administration

Take ownership for monitoring own workload e.g. proactively reviewing when new cases are taken on, progress on current cases, outcome of completed cases and quality control, with minimal supervision

Be responsible for performance management at an individual level through: self-management; delivery of goals and tasks set; targets and outcomes; and reporting progress

Undertake file reviews and quality of advice assessments, in line with organisation/ contractual requirements and expectations as required (adviser level only)

Comply with operational management systems of supervision, objectives, appraisal and induction

Comply with data collection procedures and reporting to ensure effective recording of

performance monitoring, outcomes and client information

Service Development

To assist with the development of the service locally, regionally and nationally, publicising work as and when necessary

Work with colleagues to maintain a positive working and learning environment, in which equality and diversity are well managed, dignity at work is upheld and volunteers achieve their full potential

Carry out other tasks within the scope of the post to ensure the effective delivery and development of the role

Training

To ensure through reading, training and consultancy, that your own level of knowledge around Welfare Benefit advice law is up-to-date and that this is disseminated as appropriate

To identify your own training needs in conjunction with the designated lead/ supervisor and be prepared to undertake appropriate training in line with your training and progression plan

Deliver training (internally and/ or externally), either through formal training sessions, or on the job coaching to colleagues (adviser level only).

Other duties and responsibilities

Liaise, as appropriate, with relevant outside agencies (voluntary and statutory), other Local Citizens Advice offices and other stakeholders

Be an active member of the wider team, acting and support colleagues in a collaborative way

To present a professional appearance, help maintain an orderly working environment, and act at all times to uphold the good reputation of Citizens Advice

To comply with all published organisational policies and procedures

Work flexibly to undertake such other reasonable duties and responsibilities

Please note that this job description does not constitute a term and condition of employment. It is provided only as a guide to assist an individual in the performance of the job and is not included to be an inflexible list of tasks.

The Citizens Advice Service is a fast-moving organisation and therefore an employees duties may be varied from time to time. The post holder accepts that they may be required to work flexibly and undertake any other work or duties as may reasonably be required, within the scope of and commensurate to the nature of the post.

Person Specification

(all criteria are essential unless otherwise indicated)

Experience (through paid or voluntary work)

Experience of delivering welfare benefit advice in a social welfare context (desirable)

Experience of working within an advice and information organisation within the third/ charity sector (desirable)

Experience of engaging with clients across a range of channels, including webchat and telephone sensitive and empower clients

Experience of flexible working, according to business need, while balancing multiple priorities and managing a high workload

Experience of flexible working according to business demand

Experience of communicating effectively, both orally and in writing, with a wide range of people

Experience of accurately drafting letters, reports and complex applications and presenting work in a clear layout (desirable)

Knowledge and Understanding

Demonstrable understanding and awareness of the relationship between welfare benefits and other areas of Social Welfare Law (desirable)

Demonstrable understanding of Universal Credit

Literate and numerate to the level required by the tasks

A thorough understanding of professional boundaries and the issues surrounding confidentiality, data protection and information assurance

Qualifications and Training

A commitment to continuous professional development (CPD), including a willingness to develop knowledge and skills in required areas

Skills and Abilities

Ability to interpret regulations and explain them to clients and colleagues and to produce clear advice and empowerment

Ability to work on own initiative, proactively manage a varied workload, ensuring deadlines are met

Ability to contribute as a member of the team but also work on own initiative and without close supervision

Effective written and verbal communication skills, including the ability to deal appropriately with a range of people via face-to-face, telephone and digital communication methods

The ability and willingness to liaise with outside agencies, and build effective working relationships with local and regional partners

Excellent verbal, written & numerical skills

Willingness and ability to commit to a rota within the required service delivery hours

Additional Factors

Ability and willingness to work as part of a team and a commitment to collective team responsibility

Understanding of, and commitment to, the aims and principles of the Citizens Service in which equality and diversity is embedded throughout

Proven ability to use cloud based systems and IT packages, including, word processing, spreadsheets and email (maintain one or more electronic diary/diaries), and the ability to use or learn to use other packages as necessary

Commitment to continual professional development, including a willingness to develop knowledge and skills in advice topics

Awareness that Citizens Advice clients are at the heart of everything we do

We wish you every success in your application and thank you for taking the time to consider joining us.

Apply Now

Refine Your Search

social work supervisor jobs in baildon, wyk

Welfare Benefits Adviser (Trainee Considered)

Responsive Repairs and Voids Senior Service Manager

Senior Planner/Works Programmer

Welfare Benefits Team Supervisor

Contact Centre Team Leader

Events Manager

Team Manager - Children in Care

Assistant Manager

Mobile Care Assistant

Operational Support Officer

Assistant Manager

Achievement Tutor (Support Staff)

Assistant Manager Front of House

Registered Manager - Barnsley

play centre supervisor

Assistant Reception Manager (Nights)

Achievement Tutor (Support Staff) - Greenhead College

Shift Supervisor

Senior Psychological Therapist/Clinical Psychologist

Part Time Shift Supervisor

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