Customer support & client services occupations Work, Jobs in Balerno, Edh (with Salaries)

Onboarding Consultant (Logit)
triSaaS (Enhance) —Edinburgh
- Up to £26,500 a year
- Full-time
- Hospitality
- Computer literacy
- Microsoft Office
- Free parking
- Sick pay
Quick apply
9d
Business Support Executive
Innoflate —Livingston
- Up to £12.71 an hour
- Part-time
- Hospitality
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
2d
Customer Service Advisor
Blue Business Water —Edinburgh
- Up to £30,000 a year
- Full-time
- CRM software
- Google Suite
- Customer service
Quick apply
Customer Service Advisor
Search Hiredonline —Edinburgh
- £13.49 an hour
- Temporary
- Remote
- Customer service
- IT
7d
Customer Service Advisor
SunbeltRentals —Loanhead
- Sales
- Customer service
- Computer literacy
- Annual leave
Quick apply
Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE
triSaaS (Enhance) —Edinburgh
- £32,000 - £36,000 a year
- Full-time
- Hospitality
- Management
- Salesforce
- Free parking
- Sick pay
Quick apply
1d
Customer Support Agent
Modulr Finance —Edinburgh
- Full-time
- Hybrid work
- Annual leave
- Gym membership
10d
Customer Service Brokerage Support
JPMorganChase —Edinburgh
- Full-time
- Salesforce
- Data analysis skills
- Analysis skills
ESPC Property Lounge Team Leader - Full-time including some Saturdays
ESPC —Edinburgh
- From £27,500 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Employee discount
- Life insurance
Quick apply
8d
Service Administrator
FMS Fire & Security Ltd —Loanhead
- Full-time
- Microsoft Office
- Organisational skills
3d
Customer Experience Team Member
Schuh —Livingston
- Part-time
- Travel
4d
Support Officer
The Scottish Government —Edinburgh
- Full-time
- Hybrid work
- Customer service
- Presentation skills
- IT
13h
Experienced Administrator - Customer Services
Boxergy —Newbridge
- Full-time
- Hybrid work
- Microsoft Excel
Client Services Consultant
Charles Stanley —Edinburgh
- Full-time
- Microsoft Outlook
- Communication skills
Customer Service Advisor
JPMorganChase —Edinburgh
- Full-time
- Customer service
- Financial services
- Communication skills
Customer Priority Specialist
Sky —Livingston
- Weekend availability
- Hybrid work
- Customer service
- Communication skills
- Free parking
- Employee discount
4d
Customer Service Centre Agent
Carrier —Livingston
- £24,785 - £49,420 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Sick pay
2d
Service Manager - Customer Services
East Lothian Council —Haddington
- £40.40 - £45.51 an hour
- Call to connect
- Hybrid work
- In-person
- School
- Work from home
19h
Helpdesk Team Leader
Lovat's Group —Loanhead
- Full-time
- Customer service
- Maintenance
- Microsoft Office
- Free parking
- Employee assistance programme
Quick apply
1d
Customer Care Coordinator
Public Library of Science —Edinburgh
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce

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Onboarding Consultant (Logit)

triSaaS (Enhance)
Edinburgh

Quick apply

Job details

Permanent | Full-time
Up to £26,500 a year
9 days ago

Benefits

Free parking
On-site gym
Company pension
Transport links
Sick pay
On-site parking

Qualifications

Hospitality
System administration
Computer literacy
Project coordination
Microsoft Office
Analysis skills
SaaS
Communication skills

Full job description

Job Overview
We are seeking a dedicated Onboarding Consultant specialising in Logit to join our dynamic team. The successful candidate will play a vital role in facilitating seamless onboarding processes for clients and becoming a product expert . This position offers an excellent opportunity to utilise your analytical and communication skills whilst contributing to the optimisation of client implimentation and satisfaction.

Who This Role Is Perfect For

This role is ideal for candidates with experience in SaaS implementation , customer onboarding, project coordination and cusotmer facing roles. A hospitality background would be particularly well suited to this role.

About triSaaS

We are a fast-growing SaaS company, home to multiple innovative software solutions including Logit, which is an all-in-one digital task management, compliance, and auditing platform used to eliminate paper forms and streamline operations for businesses.

We currently support over 5000 locations across the UK, helping organisations in hospitality, education, and other sectors reduce costs and improve operational efficiency.

Join us and help shape the future of technology that’s transforming businesses across multiple industries.

As part of our team, you’ll be joining an energetic, customer-focused company that’s passionate about solving real-world problems with simple, impactful software.

About You

As an onboarding consultant, your contribution ensures we achieve our goals in customer success. You will have an enthusiastic approach and be technically minded with a basic knowledge of systems. As an effective communicator, you will be able to liaise with team members and customers to overcome presenting challenges and configuration of our systems. Operational background would be preferred along with an understanding of workflow management.

Key Responsibilities

Manage end-to-end onboarding processes for new clients, ensuring timely and accurate integration into our systems.
Collaborate with customers to gather required documentation and facilitate smooth onboarding experiences.
Analyse client data to identify potential issues or delays, proactively addressing concerns to maintain high standards of service.
Provide clear and professional communication with clients, guiding them through onboarding steps and resolving any queries effectively.
Conduct training sessions or demonstrations on Logit as needed, ensuring clients are well-informed and confident in using our systems.
Maintain detailed records of onboarding activities, feedback, and improvement suggestions for continuous process enhancement.

Skills

Proficiency in Logit or similar systems for digitised compliance such as Pronet, Access Maintain, Trail and so on will be beneficial.
Must be computer literate with a strong working knowledge of Microsoft Office with the ability and interest in learning new software applications.
Excellent communication skills, both written and verbal, with the ability to explain complex concepts clearly.
Analytical skills to interpret data, identify trends, and troubleshoot onboarding issues efficiently.
Organised with the ability to manage multiple onboarding projects simultaneously under tight deadlines.
Problem-solving mindset with a proactive attitude towards process improvement. This role is ideal for individuals who are organised, detail-oriented, and passionate about delivering exceptional client experiences. If you possess the necessary skills and enthusiasm, we invite you to apply for this rewarding opportunity as an Onboarding Consultant (Logit).

What We Provide

A supportive and inclusive team culture where everyone’s contribution is valued
Dedicated mentoring and ongoing professional development support
Comprehensive training on the Logit platform and implementation processes
Clear development milestones and opportunities for career progression
The opportunity to work with leading UK hotels and hospitality groups, with exciting international growth plans

Experience Required

Customer-facing or client support experience: 1 year (required)
Experience working with SaaS solutions: 1 year (preferred)
Hospitality or Restuarant: 1 year (preferred)
System Administration: 1 year (preferred)

Business Hours and Location

This is an office-based role located in South Gyle, Edinburgh, a well-connected business district with excellent transport links.

Working hours are 9:00am – 5:30pm Monday to Friday.

Please Note

This role focuses on software onboarding and client training, rather than general IT support or customer service.

Pay: Up to £26,500.00 per year

Benefits:

Company pension
Free parking
On-site gym
On-site parking
Sick pay

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in balerno, edh

Onboarding Consultant (Logit)

Business Support Executive

Customer Service Advisor

Customer Service Advisor

Customer Service Advisor

Customer Success Manager – Hospitality Technology | Office Based | Edinburgh | £32,000–£36,000 + OTE

Customer Support Agent

Customer Service Brokerage Support

ESPC Property Lounge Team Leader - Full-time including some Saturdays

Service Administrator

Customer Experience Team Member

Support Officer

Experienced Administrator - Customer Services

Client Services Consultant

Customer Service Advisor

Customer Priority Specialist

Customer Service Centre Agent

Service Manager - Customer Services

Helpdesk Team Leader

Customer Care Coordinator

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