Client services occupations Work, Jobs in Banbury, Oxf (with Salaries)

Member Engagement Manager
OPRL —Banbury
- £38,000 - £43,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
Aftersales Coordinator
Dumarey Flybrid Limited —Silverstone
- £35,000 - £45,000 a year
- Full-time
- Administrative experience
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
3d
Account Co-Ordinator
Atlas Workplace Services —Milton Keynes
- £29,750 a year
- Microsoft Word
- Customer service
- English
Quick apply
Client Service Coordinator
Crane Worldwide UK Limited —Wellesbourne
- Computer literacy
- Communication skills
Customer Service Advisor TRM
Olleco —Northampton
- Full-time
- Microsoft Word
- CRM software
- Organisational skills
Quick apply
Corporate Account Manager
Oxford Professional Education —Summertown
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- Financial services
- Health & wellbeing programme
- Annual leave
Quick apply
Temporary Customer Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Annual leave
9d
Customer Care & Delivery Coordinator
Ty Nant Water —Northampton
- £35,000 a year
- Full-time
- In-person
- Free parking
- Employee assistance programme
Quick apply
9d
Customer Service Representative (CSR)
HUBER+SUHNER —Bicester
- Computer literacy
- Continuous improvement
- Computer skills
Trainee Customer Service Representative (CSR)
The Pollard Group —Buckingham
- £21,200 - £25,000 a year
- Full-time
- Hybrid work
- CRM software
- Computer literacy
- Organisational skills
Quick apply
Customer Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Full-time
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Annual leave
10d
Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education
Faria Online Schools —Oxford
- Full-time
- Remote
- Communication skills
- School
Quick apply
Customer Experience Executive
UBT Ltd —Warwick
- £33,000 - £35,000 a year
- Full-time
- CRM software
- In-person
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
Temporary Supplier Engagement Advisor
Valpak Ltd —Stratford-upon-Avon
- £26,500 - £27,250 a year
- Hybrid work
- CRM software
- Leadership
- Communication skills
- Annual leave
9d
Client Support Coordinator
NSF International —Long Hanborough
- Hybrid work
- Communication skills
- Employee assistance programme
- Sick pay
1d
Customer Service Representative (Account Manager)
The Pollard Group —Buckingham
- Full-time
- Hybrid work
- CRM software
Quick apply
Client Support Advisor
Atlantic Data Ltd —Milton Keynes
- From £25,000 a year
- Full-time
- CRM software
- Customer service
- Salesforce
- Free parking
- Life insurance
Quick apply
3d
Customer Liaison Officer
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Negotiation
- Annual leave
- Life insurance
11d
Customer Service Advisor
Kinaxia Transport & Warehousing —Rugby
- Full-time
- Microsoft Word
- Warehouse experience
- Employee assistance programme
- Employee discount
Quick apply
Internal Account Executive
PIB Group Services Ltd. —Warwick
- Up to £30,000 a year
- Hybrid work
- Computer literacy
- Organisational skills
- Computer skills
Quick apply

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Member Engagement Manager

OPRL
Banbury

Quick apply

Job details

Full-time
£38,000 - £43,000 a year

Benefits

Company pension

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Microsoft Office Suite
Continuous improvement
Customer loyalty building
Organisational skills
Relationship management
Customer support
Customer interaction
HubSpot
Account management
Communication skills

Full job description

Job Advert

OPRL are the UK's independent experts in recyclability for packaging, best known for our world-leading on-pack recycling labels that we supply to our members. We work to achieve OPRL's vision of A world where packaging doesn't go to waste.

Due to continued growth in our membership base and the increasing demand for our services, we are looking for a Member Engagement Manager to join our team. This role is focused on building strong relationships with our members, delivering an excellent customer experience, and ensuring our services continue to meet the evolving needs of the packaging and sustainability sector.

Reporting to the Director of Technical and Member Services, you will play a key role in supporting member retention, increasing engagement, and helping to develop scalable member services as the industry moves towards mandatory labelling requirements.

We operate a hybrid working pattern with a minimum of two days per week office-based in Banbury. Flexible working arrangements may be considered for the right candidate.

Key Responsibilities will include:

Member Relationship Management

Build and maintain strong relationships with key member accounts.
Act as a trusted point of contact, ensuring members receive excellent and timely support.
Demonstrate available tools, services and resources to maximise member engagement.
Keep members informed of relevant developments, updates and industry changes.

Account Management & Reporting

Maintain accurate CRM records for assigned accounts.
Monitor and report on member engagement and account activity.
Identify trends, opportunities and areas for service improvement.
Support member retention initiatives through proactive account management.

Communications & Engagement

Work closely with the Marketing team to deliver member communications and engagement programmes.
Support the planning and delivery of webinars, events and member activities.
Champion the OPRL brand and ensure consistent messaging across all touchpoints.

Service Development & Continuous Improvement

Resolve member queries and issues in a professional and timely manner.
Help identify opportunities to improve and streamline member services.
Support the development of scalable and automated service delivery processes.
Encourage best practice and uphold OPRL's standards of service excellence.

Skills & Experience

Essential

Experience in a customer service, customer success, account management or membership role.
Excellent written and verbal communication skills.
Strong organisational skills with the ability to manage multiple priorities.
Ability to work independently and take ownership of responsibilities.
Proficient in Microsoft Office.
Experience building and maintaining stakeholder relationships.

Desirable

Experience working within a membership, association or service-based organisation.
Experience using CRM systems, ideally HubSpot.
Experience working within the environmental, sustainability or packaging sectors.
Experience delivering customer engagement or retention initiatives.

Personal Attributes

Excellent relationship builder with a customer-focused approach.
Proactive and self-motivated.
Strong problem-solving skills.
Well organised with excellent attention to detail.
Collaborative and supportive team player.
Comfortable representing the organisation externally.
Adaptable and able to work across a variety of activities.

Behaviours

Aligns with the organisation values: Independent, Pioneering, Expert and Ethical.
Supports a customer-first approach in everything they do.
Demonstrates the organisational behaviours: Inclusive, eMpowered, Proud, Achieving Excellence, Customer-focused and Trust (IMPACT).

Benefits Package
In addition to your core salary of £38,000 - £43,000 FTE (depending on experience), you will be eligible for an annual bonus plus an attractive benefits package including:

Hybrid and flexible working
25 days holiday per year (pro-rata)
Pension Scheme
Maternity and Paternity package
Childcare holiday scheme days
Healthcare cover

Quick apply

Refine Your Search

client services occupations jobs in banbury, oxf

Member Engagement Manager

Aftersales Coordinator

Account Co-Ordinator

Client Service Coordinator

Customer Service Advisor TRM

Corporate Account Manager

Temporary Customer Advisor

Customer Care & Delivery Coordinator

Customer Service Representative (CSR)

Trainee Customer Service Representative (CSR)

Customer Advisor

Junior Schools Services Coordinator (JSSC) -Temporary position - Pamoja Education

Customer Experience Executive

Temporary Supplier Engagement Advisor

Client Support Coordinator

Customer Service Representative (Account Manager)

Client Support Advisor

Customer Liaison Officer

Customer Service Advisor

Internal Account Executive

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