Field manager Work, Jobs in Bargoed, Cay (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
2d
Operations Manager
VAPOR CLEAN —Weston-Super-Mare West
- £35,000 a year
- Full-time
- Management
- Team management
- In-person
- Free parking
- Employee discount
Quick apply
6d
Regional Sales Manager
OrderYOYO —Cardiff
- Up to £52,000 a year
- Remote
- Leadership
- Communication skills
- Work from home
Quick apply
Supplier Manager
Welsh Water —Newport
- £74,700 a year
- Hybrid work
- Continuous improvement
- Contracts
- Negotiation
9d
Head of Vehicle Engineering
Sebring Group Ltd —Ebbw Vale
- £70,000 - £80,000 a year
- Full-time
- Engineering
- System design
- No degree
- Free parking
Quick apply
8h
General Manager
Goose and Cuckoo Ltd —Abergavenny
- Up to £38,000 a year
- Full-time
- Hospitality
- Bar
- Cooking
- Free parking
- Store discount
Quick apply
6d
Programme Director
Safran —Cwmbran
- Full-time
- Management
- Engineering
- Project management
- Employee assistance programme
3d
Business Development Manager
ASW Scaffolding —Neath
- £40,000 - £50,000 a year
- Full-time
- Hybrid work
- Salesforce
- Business development
- Analysis skills
- Free parking
Quick apply
3d
Senior Commissioning Manager - Electrical
Equans —Monmouthshire
- Management
- Construction
- Communication skills
- Annual leave
- Employee assistance programme
Quality Manager (Blackwood)
Vernacare International Ltd —Blackwood
- Full-time
- Management
- Engineering
- Analysis skills
- Annual leave
- Employee assistance programme
Quick apply
Business Advisory Manager
Sigfrido Serra Consulting Ltd —Cardiff
- £72,000 a year
- Full-time
- Analysis skills
- Bachelor's degree
- In-person
- Free parking
Quick apply
4d
Sales Representative
Valour Holdings —Bridgend
- £25,500.00 - £85,574.94 a year
- Full-time
- Free parking
- Employee discount
Quick apply
3d
Continuous Improvement Lead
Safran —Cwmbran
- Full-time
- Continuous improvement
- Leadership
Programme Manager
Safran —Cwmbran
- Full-time
- Management
- PMP
- Engineering
- Employee assistance programme
Key Support Services Team Leader
PHSGroup —Caerphilly
- £35,000 - £37,000 a year
- No weekends
- Sales
- Free parking
Junior Service Delivery Manager
Ericsson —Merthyr Tydfil
- Computer Science
- Engineering
- English
Group SHEQ Manager
Rhino Systems Limited —Port Talbot
- £45,000 - £50,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Life insurance
Quick apply
14d
Inside Sales Representative
729 Crane Process Flow Technologies Ltd. UK —Cwmbran
- Full-time
- Sales
- Customer service
- Bachelor's degree
Stress Engineer
Safran —Cwmbran
- Full-time
- Project management
- Python
- Employee assistance programme
Business Development Manager
PHSGroup —Llanwern
- £45,000 a year
- Monday to Friday
- CRM software
- Sales
- Business development
- Free parking
- Employee discount

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
2 days ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

field manager jobs in bargoed, cay

Customer Service and Office Manager

Operations Manager

Regional Sales Manager

Supplier Manager

Head of Vehicle Engineering

General Manager

Programme Director

Business Development Manager

Senior Commissioning Manager - Electrical

Quality Manager (Blackwood)

Business Advisory Manager

Sales Representative

Continuous Improvement Lead

Programme Manager

Key Support Services Team Leader

Junior Service Delivery Manager

Group SHEQ Manager

Inside Sales Representative

Stress Engineer

Business Development Manager

I want to receive the latest job alerts for field manager in bargoed, cay

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