Head of customer service Work, Jobs in Bargoed, Cay (with Salaries)

Customer Experience Advisor
Transport for Wales —Pontypridd
- £26,227.50 a year
- CRM software
- Microsoft Excel
- Customer service
- Employee discount
8d
Head of Customer Care
Capital on Tap —Cardiff
- £500 - £750 a week
- Analysis skills
- Financial services
9d
Deputy Head of Venues - Food & Beverage
Cardiff Students Union —Cardiff
- £42,939 a year
- Full-time
- Hospitality
- Supervising experience
- Team management
- Employee discount
- Life insurance
Quick apply
13d
Head of Supply Chain
TT Electronics plc —Abercynon
- Full-time
- Management
- Negotiation
- Annual leave
- Employee assistance programme
Head of Digital
PHSGroup —Caerphilly
- Merchandising
- Continuous improvement
- Agile
- Free parking
- Employee discount
Operational Manager Street Scene
Vale of Glamorgan Council —Barry
- £61,183 - £67,087 a year
- Hybrid work
- Leadership
Team Member
KFC —Blackwood
- Up to £12.71 an hour
- Full-time
- Restaurant
- Employee assistance programme
- Employee discount
Agile Delivery Manager
Tes Global —Llantrisant
- £85,000 - £95,000 a year
- Full-time
- DevOps
- Analysis skills
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant
Cardiff Students Union —Cardiff
- From £26,306 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Employee discount
- Life insurance
Quick apply
10d
Head of Portfolio Management Office
Welsh Water —Cardiff
- Up to £95,000 a year
- Analysis skills
- Project management
- No degree
- Annual leave
- Employee assistance programme
2d
Business Development Executive
Tes Global —Llantrisant
- £30,000 - £38,000 a year
- Full-time
- Sales
- Communication skills
- School
Quick apply
Head of Project Management and Commercial
TT Electronics plc —Abercynon
- Full-time
- Management
- PMP
- Team management
- Annual leave
- Employee assistance programme
1d
Senior Executive, Customer Success
AirAsia —Newport
- Full-time
- Customer service
- Bachelor's degree
Stock Condition Specialist
Hafod —Cardiff
- £41,641 a year
- Full-time
- Organisational skills
- Communication skills
5d
Supply Chain Operational Buyer
TT Electronics plc —Abercynon
- Full-time
- Annual leave
- Employee assistance programme
Customer Support Specialist
ExpenseIn —Cardiff
- £28,000 - £30,000 a year
- Hybrid work
- Customer service
- Microsoft Office
- Communication skills
- Annual leave
Quick apply
2d
Tribunal Administrative Officer
Intellectual Property Office —Newport
- £27,740 a year
- Full-time
- Administrative experience
- Presentation skills
- Organisational skills
- Free parking
- Annual leave
12d
Land Rover Head of Business
Sinclair Group —Newport
- Monday to Friday
- Communication skills
- Free parking
- Annual leave
Team Leader
HF Holidays —Brecon
- £13.21 an hour
- Weekend availability
- Customer service
- Hotel
- Leadership
- Employee discount
Quick apply
12d
Retail Support Specialist (not an oversea sponsor)
Steddy Limited —Cardiff
- £12.98 an hour
- Part-time
- Management
- Sales
- Customer service
- Employee discount
Quick apply
6d

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head of customer service jobs near bargoed, cay

Customer Experience Advisor

Transport for Wales -
Pontypridd

Apply Now

Job details

Permanent
£26,227.50 a year
8 days ago

Benefits

Cycle to work scheme
Company pension
Free or subsidised travel
Employee discount
Car scheme

Qualifications

CRM software
Microsoft Excel
Customer service
Microsoft Office
Contracts
Classroom experience
IT
Welsh

Full job description

Salary:

£26,227.50
Location:

Llys Cadwyn Pontypridd
Website Category:

Head Office
Contract Type:

Permanent
Closing Date:

28 June 2026
Vacancy Reference:

0684

The Role

Provide first line support to customer enquiries and complaints across telephone, email and other channels supporting projects such as, fflecsi, Concessionary TravelCards, Transport for Wales Passenger Assist along with supporting other projects as required and where contracts are secured.

Role responsibilities

Support the successful operation of the Contact Centre by providing first line telephone support along with email and social media channel support to customers by undertaking varied actions in line with our projects.
Responding to customer queries (inbound and outbound) and complaints by communicating via telephone, live chat, email and social media to resolve issues in a timely manner ensuring a high-quality service to our customer. Provide accurate and consistent information in response to queries/complaints to deliver the highest level of service across all contracts managed by the Contact Centre.
Complete daily administrative tasks on various systems to ensure seamless operation of all the telephony service contracts undertaken by the Customer Experience Advisors. Use the CRM system to respond to customer emails in a professional and timely manner.
Demonstrate a comprehensive understanding of various TfW projects by keeping abreast of changes to ensure that information is effectively communicated to customers.
Use initiative to inform customers of any potential changes, gaining insight by building relationships with various internal and external stakeholders to ensure a positive end to end customer experience.
Provide ad-hoc support to other projects as needed by flexibly adapting workload to maintain the highest level of customer satisfaction.
Respond to high volumes of calls/emails efficiently by adhering to the service level agreement/key performance indicators (KPIs) to enhance a positive customer experience.

Who we're looking for

Fluent Welsh language skills, including reading, writing, speaking and understanding.
Previous experience working in a customer service role.
Experience of using a variety of IT systems and Familiarity with Microsoft Office software (Including Microsoft Excel).
Experience handling high volumes of customer queries and complaints.
Experience of communicating to customers through email channels.

Welsh Language Skills

Welsh language skills are an essential requirement for this role.

TfW support anyone who wants to learn Welsh or improve their skills. We offer online learning, classroom courses and funding attendance at local community courses.

Equal Opportunities

We're changing the way the transport industry looks. By celebrating and embracing differences, we're building a workforce that represents Wales. We need talented people from all backgrounds and cultures to bring their perspectives and experiences. Diverse teams make better decisions and drive innovation. Join us in transforming the way Wales travels."

Who we are

Transport for Wales is changing the way Wales travels, making sustainable transport the first choice. We're building a multimodal integrated transport network called the T Network, making it easier for people to travel by train, bus, walking, wheeling and cycling.

We're a Disability Confident Leader. Let us know about any reasonable adjustments you may need in the recruitment process and as part of the role if you are successful.

This advert will close at 23:59 on the day of the application closing date stated above. However, we reserve the right to close this vacancy early if we receive enough applications. We encourage you to submit your application as early as possible.

Job benefits

Enhanced pension scheme

Free travel across the TfW rail network

Cycle to work scheme

Electric car scheme

Health cash plan

High street discounts

Training & development opportunities

Apply Now

Refine Your Search

head of customer service jobs in bargoed, cay

Customer Experience Advisor

Head of Customer Care

Deputy Head of Venues - Food & Beverage

Head of Supply Chain

Head of Digital

Operational Manager Street Scene

Team Member

Agile Delivery Manager

Customer Service Assistant

Head of Portfolio Management Office

Business Development Executive

Head of Project Management and Commercial

Senior Executive, Customer Success

Stock Condition Specialist

Supply Chain Operational Buyer

Customer Support Specialist

Tribunal Administrative Officer

Land Rover Head of Business

Team Leader

Retail Support Specialist (not an oversea sponsor)

I want to receive the latest job alerts for head of customer service in bargoed, cay

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