Technician process Work, Jobs in Barton Upon Humber (with Salaries)

1st Line Support Technician
Tevalis —Kingston upon Hull
- £28,000 a year
- Weekend availability
- Hospitality
- POS
- In-person
- Free parking
- Employee assistance programme
Quick apply
CAD Technician/Assistant CAD Technician
Beal Homes —Hessle
- Full-time
- Continuous improvement
- Organisational skills
- In-person
- Free parking
- Annual leave
Quick apply
9d
IT Support Engineer
Amazon UK Services Ltd. —North Ferriby
- Full-time
- Maintenance
- English
- Bachelor's degree
8d
Technical Manager
LMA Services Limited —Pocklington
- £14.50 - £22.50 an hour
- Full-time
- Microsoft Word
- Customer service
- Laboratory experience
Quick apply
14d
System Delivery Technician
Tevalis —Kingston upon Hull
- £29,000 a year
- Full-time
- Remote
- Maths
- POS
- Organisational skills
- Free parking
- Employee assistance programme
Quick apply
Area Site Technician - East Ridings & North Yorkshire
City Facilities Management (UK) —Kingston upon Hull
- £41,324 a year
- Full-time
- Bakery
- Employee discount
Workshop Technician
Spectrum —Hessle
- From £26,500 a year
- Full-time
- Computer literacy
- Maintenance
- Organisational skills
Quick apply
6d
Laboratory Technician
Eurofins UK Food Testing —Grimsby
- Full-time
- Laboratory experience
- Continuous improvement
- Quality control
- Free parking
- Annual leave
Quick apply
Works Technician-Process Controller
Anglian Water Services Ltd —Grimsby
- £31,756 - £42,873 a year
- Overtime
- Organisational skills
- Computer skills
1d
IT Apprentice
Wilkin Chapman Solicitor —Grimsby
- Full-time
- Communication skills
- Time management
8d
Site Cost Technician
PepsiCo —Brigg
Reprographics Assistant
Kingston Carton Company —Kingston upon Hull
- £30,000 - £35,000 a year
- Full-time
- Continuous improvement
- Quality control
- In-person
Quick apply
Blade Factory Complex Composite Blade Repair Technician
GEV Wind Power —Kingston upon Hull
- Full-time
- Remote
- Schematics
- Computer literacy
- Travel
- Annual leave
Quick apply
Apprentice CAD Technician
Walker Modular Ltd —Marfleet
- From £8 an hour
- Full-time
- Schematics
- CAD
- Organisational skills
- Free parking
Quick apply
Project Coordinator
OEG Group —Grimsby
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Administrative experience
Quick apply
5h
Project Coordinator
Clarksons —Immingham
- Microsoft Powerpoint
- Microsoft Outlook
- ERP systems
Machine Operator
Nelipak —Brigg
- £14.33 an hour
- Full-time
- Continuous improvement
- Quality control
- In-person
- Employee discount
Quick apply
19h
CAD Technician
Walker Modular Ltd —Marfleet
- £27,000 - £32,000 a year
- Full-time
- AutoCAD
- Schematics
- CAD
- Free parking
Quick apply
Desktop Services Analyst
Wescot Credit Services —Kingston upon Hull
- Full-time
- Analysis skills
- Continuous improvement
- Organisational skills
- Employee assistance programme
- Employee discount
22h
Manufacturing Technician - Caravans
Swift Group Ltd —Kingston upon Hull
- £15.19 an hour
- Full-time
- Quality control
- Power tools
- Manufacturing
Quick apply

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technician process jobs near barton upon humber

1st Line Support Technician

Tevalis -
Kingston upon Hull

Quick apply

Job details

Full-time
£28,000 a year

Benefits

Free parking
Company pension
Employee assistance programme
Life insurance
Referral programme
Sick pay
On-site parking

Qualifications

Hospitality
Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Stakeholder liaison
Incident queue management
Ticket management
Case record updates
Internal department liaison
Ticket management systems
Technical support incident logging
POS
Customer support
Customer interaction
Root cause analysis
Communication skills
Help desk

Full job description

Tevalis is a well-established and rapidly growing industry-leading EPOS, Enterprise, and integrated technology solutions provider with offices in the UK, Middle East, and APAC regions. Using our development expertise and industry knowledge, we build in house EPOS systems, solutions, and services to the hospitality industry of all shapes and sizes, from single independent operators to enterprise multi-site chains and leading brands. We currently support on-premises systems and enterprise platforms for more than 2,000 operators globally. Our clients operate in key sectors that include Restaurants, Food Halls, Pubs and Clubs, Quick Service and Kiosks, Hotels, Theatres and Cinemas, Private Members’ Clubs, Hotels, Leisure Venues and Stadia & Arena.

The Role

Due to internal career progression, we are looking for 1st Line Support Technicians to join our Support Team at Bridgehead Business Park, Hessle, who will serve as the initial point of contact for customers experiencing technical issues with our EPOS technology. This role is crucial in ensuring that our clients can continue their operations smoothly and efficiently. By handling inbound support cases via tickets, email or phone, you will triage and resolve issues on first contact whenever possible. When issues cannot be resolved immediately, you will escalate or transfer the cases to the appropriate team, ensuring that customers receive timely and effective resolutions.

In this role, the Technician will not only address technical problems but also build strong relationships with our customers by providing exceptional service and support. It may be necessary to liaise with third parties and other departments to provide updates and aid in the resolution of cases. Additionally, you will be responsible for raising documentation update requests when outdated procedures are identified, ensuring that our support processes remain current and effective. This role is integral to maintaining customer satisfaction and trust in our EPOS technology solutions.

Please note Tevalis do not offer sponsorship and you must be able to have the Right to Work in the UK.

You must also be able to commute to our office in Hessle as this is an office-based role.

Role and responsibilities

Investigate and resolve customer queries, providing support and expert knowledge by phone, email and other channels as required.
Handle break/fix cases promptly to ensure resolution within SLA.
Escalate as appropriate to relevant teams in the business (e.g. 2nd line, Integrations, etc) to ensure continued investigation and prompt resolution of issues.
Liaise with 3rd parties and internal teams to provide updates and aid resolutions as appropriate.
Accurately record details of customer contact and activities carried out in the ticketing system.
Work together with colleagues to identify potential problem issues – i.e. where an individual incident is affecting multiple customers.
Handle the Return Merchandise Authorisation (RMA) workflow where a device is broken and cannot be remotely resolved.
Action the service requests queue on a rotational basis.
Be the voice of the customer within Tevalis and ensure regular updates are provided to keep the customer informed of the status of their case.
Support documentation updates by highlighting misalignment and, in some cases, update documents personally (with authorisation from your Support Manager) to ensure accurate, up-to-date information.
Some weekend working will be required.

Required Skills, Experience and Personal Qualities

Familiarity and experience with troubleshooting hardware and software issues (preferably within EPOS systems).
Understanding of common technical support practices.
Ability to communicate clearly and empathetically with clients via multi-channel support.
Capable of root cause analysis and problem solving.
Experience of telephony and ticketing systems (preferably Halo ITSM) as well as knowledge management systems.
Ability to work as part of a close team and also with cross functional teams and 3rd parties.
Strong written communication skills to enable accurate documentation compilation.
Skilled at prioritising tasks with a focus on ensuring timely resolution of customer issues.
Experience in the hospitality industry and EPOS technology is preferred but not essential.

What We Offer

Competitive salary.
A company with strong product-market fit, a clear growth plan and a great story to tell.
Additional holidays: 25 days plus bank holidays, plus up to 5 extra days for 5 years service (pro rata).
Birthday off: Paid day off on your birthday.
Enhanced company sick pay: Above statutory requirements dependent on length of service.
Enhanced maternity pay: 14 weeks basic pay.
Enhanced paternity pay: 2 weeks basic pay.
Death in service life insurance: 3 x salary from day 1.
Leave policies: Bereavement, compassionate, and special circumstances leave.
Employee referral programme: Earn rewards for successful referrals.
Employee Assistance Programmes: Including Unum Help@Hand & Coyle Health & Well-being.
Free on-site parking: No parking costs at our Hessle office.
Company pension: 3% employer contribution, 5% employee contribution.
Branded workwear: Professional appearance support.

Quick apply

Refine Your Search

technician process jobs in barton upon humber

1st Line Support Technician

CAD Technician/Assistant CAD Technician

IT Support Engineer

Technical Manager

System Delivery Technician

Area Site Technician - East Ridings & North Yorkshire

Workshop Technician

Laboratory Technician

Works Technician-Process Controller

IT Apprentice

Site Cost Technician

Reprographics Assistant

Blade Factory Complex Composite Blade Repair Technician

Apprentice CAD Technician

Project Coordinator

Project Coordinator

Machine Operator

CAD Technician

Desktop Services Analyst

Manufacturing Technician - Caravans

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