customer service supervisor Work, Jobs in basingstoke, ham (with Salaries)

Complaints Team Leader
Castle Trust Bank —Basingstoke
- Full-time
- IT
- Financial services
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
CX Team Leader (Fixed-Term-Contract)
cinch —Hook
- Up to £35,000 a year
- Monday to Friday
- Sales
- Customer service
- Financial services
- Employee assistance programme
Quick apply
8d
Customer Service Supervisor
Shapla Tandoori —Reading
- £31,000 - £42,700 a year
- Full-time
- Management
- English
- Supervising experience
Quick apply
Team Leader
Southern Coop —Basingstoke
- £13.72 an hour
- Part-time
- Employee assistance programme
- Employee discount
Security Supervisor
ISS Facility Services —Reading
- £14.50 an hour
- Microsoft Word
- Microsoft Excel
- Supervising experience
5d
Supervisor - WHSmith
Moto —Reading
- £28,500 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
16h
Receptionist Supervisor
David Lloyd Clubs —Bracknell
- Customer service
- Communication skills
- Employee discount
11d
Service Centre Team Leader
M Group —Farnborough
- Rotating shift
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
5d
Supervisor
The White Company —Guildford
- Leadership
- Employee discount
Transport Supervisor
Furniture Village —Maidenhead
- £35,000 - £38,500 a year
- Full-time
- Customer service
- Employee discount
Quick apply
Shift Manager
Wingstop UK - Reading Gate —Reading
- £13.75 an hour
- Part-time
- Leadership
- Restaurant
- Communication skills
- Employee discount
Quick apply
12d
Retail Supervisor
Wickes —Newbury
- £9.46 - £13.39 an hour
- Full-time
- Customer service
- Annual leave
- Employee discount
Shift Supervisor
ESQ Newbury Limited —Newbury
- £12.50 - £13.00 an hour
- Full-time
- Hospitality
- Sales
- Supervising experience
- Store discount
- Employee discount
Quick apply
1d
Front Office Team Leader
IBIS —Reading
- £14.45 an hour
- Full-time
- Hotel
- Employee discount
Quick apply
Team Leader
NEXT —Guildford
- £13.84 an hour
- Full-time
- Customer service
14d
Restaurant Supervisor
The Three Horseshoes —New Alresford
- £12.21 - £17.96 an hour
- Weekend availability
- Hospitality
- Sales
- Customer service
- Free parking
- Employee discount
Quick apply
2d
Retention Team Leader
LetsGoCover —Farnborough
- £30,000 - £35,000 a year
- Full-time
- Management
- Sales
- English
- Health & wellbeing programme
- Gym membership
Quick apply
3d
Supervisor - Greggs
Moto —Winchester
- £29,000 - £29,500 a year
- Full-time
- Supervising experience
- Communication skills
- Employee discount
- Sick pay
Quick apply
8d
Supervisor - Reading (Oracle)
Hugo Boss —Reading
- Oracle
- Communication skills
9d
Yard Sales Supervisor
Jewson Builders Merchants —Farnham
- Full-time
- Referral programme

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Complaints Team Leader

Castle Trust Bank -
Basingstoke

Quick apply

Job details

Full-time

Benefits

Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Paid volunteer time

Qualifications

IT
Financial services
Root cause analysis
Leadership

Full job description

Complaints Team Leader

“Turn feedback into insight. Lead with fairness. Deliver better customer outcomes.”

At Castle Trust Bank, we pride ourselves in being a fintech challenger bank, providing specialist property mortgages, retail finance lending and savings accounts to a variety of customers.

This role is based in Basingstoke 5 days a week

The role and what you’ll lead and deliver:

We are looking for an experienced and driven Complaints Team Leader to lead our complaint’s function and ensure the delivery of a fair, compliant and customer-focused service.

This is a key first-line leadership role, responsible for ensuring compliance with DISP and Consumer Duty requirements while using complaints insight to shape better customer outcomes, strengthen processes and improve controls across the Bank.

Blending operational leadership, governance oversight and data-led insight, you will play a crucial role in enhancing how we listen to and learn from customer feedback

Leadership & Team Management

Lead, coach and develop a high-performing complaints team
Manage performance, capability and engagement across the function
Foster a culture of ownership, curiosity and continuous improvement

Complaints Oversight & Compliance

Ensure complaints are handled in line with DISP requirements, including timeliness, quality and fair outcomes
Oversee Financial Ombudsman Service (FOS) cases and coordinate responses
Maintain strong oversight of regulatory timelines, case quality and compliance controls

Data, Insight & Continuous Improvement

Ensure accuracy and integrity of complaints MI for regulatory and internal reporting
Analyse data to identify trends, root causes and improvement opportunities
Translate MI into clear, actionable insight for senior stakeholders
Lead and embed a robust Root Cause Analysis (RCA) framework
Drive improvements across processes, controls and customer experience

Governance & Stakeholder Engagement

Chair the Group Complaints Forum, including agenda setting, MI and action tracking
Produce high-quality reporting and insight for ExCo, Board and governance committees
Act as a key liaison across Complaints, business areas, Compliance and senior stakeholders
Support regulatory interactions, audits and thematic reviews

What you’ll bring:

Essential

Strong experience in complaints handling and leadership within a regulated financial services environment
In-depth knowledge of DISP and Consumer Duty frameworks
Ability to evidence strong customer outcomes through effective complaint resolution
Proven experience turning data into insight and driving measurable improvements
Strong people leadership and team development capability
Excellent stakeholder management and presentation skills
Highly organised, detail-oriented and comfortable working in a governance-led environment

Desirable

Experience leading complaints forums or governance committees
Experience designing or embedding Root Cause Analysis frameworks
Exposure to regulatory engagement, audits or thematic reviews

As well as the above, it is essential you have the following knowledge and behaviours:

Strong outcomes-focused mindset

Naturally curious and driven by data and insight
Confident in providing constructive challenge
Takes ownership and drives issues through to resolution
Collaborative, structured and adaptable approach

Why join Castle Trust Bank?

Competitive salary
Performance bonus (based on individual and company performance)
Generous contributory pension through Hargreaves Lansdown
Life Assurance
25 days’ holiday + option to buy/sell 5 days
Additional paid volunteering day
Private healthcare through Equipsme (includes cash back for Dental and Optical treatment)
Free access to BHSF Rise EAP to support colleague health and wellbeing
Gym discounts
Season ticket travel loans (if applicable)
A supportive, inclusive culture where your work has real impact

Caught your attention? If so, we’d love to talk to you and tell you more about what it’s like to work at Castle Trust Bank - The Place To Work!

Castle Trust Bank is an equal opportunity employer where we celebrate diversity and are committed to creating an inclusive environment for all our colleagues to thrive. We welcome applications from all and will not discriminate against any status/characteristic protected by law and will always base our decisions on merit.

We are proud to support people with disabilities and are committed to be a Disability Confident employer. If you are a person with a disability and meet the minimum criteria for the role you will be offered an interview. Should you require any reasonable adjustment to support you in your application for one of our opportunities, please contact [email protected]

https://www.castletrust.co.uk/careers/who-we-are

Quick apply

Refine Your Search

customer service supervisor jobs in basingstoke, ham

Complaints Team Leader

CX Team Leader (Fixed-Term-Contract)

Customer Service Supervisor

Team Leader

Security Supervisor

Supervisor - WHSmith

Receptionist Supervisor

Service Centre Team Leader

Supervisor

Transport Supervisor

Shift Manager

Retail Supervisor

Shift Supervisor

Front Office Team Leader

Team Leader

Restaurant Supervisor

Retention Team Leader

Supervisor - Greggs

Supervisor - Reading (Oracle)

Yard Sales Supervisor

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