Customer experience manager Work, Jobs in Batley, Wyk (with Salaries)

Assessment Officer
UK Coaching —Leeds
- £29,000 - £31,000 a year
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
- Work from home
- Life insurance
Quick apply
14d
Product Management Officer
UK Coaching —Leeds
- £30,000 - £32,000 a year
- Full-time
- Hybrid work
- Product management
- Organisational skills
- Communication skills
- Work from home
- Life insurance
Quick apply
14d
Communications Manager
Outdo —Halifax
- £45,000 - £60,000 a year
- Part-time
- Hybrid work
- Bachelor's degree
- In-person
- Free parking
- Profit sharing
Quick apply
3d
Customer Loyalty Manager
Card Factory —Wakefield
- £46,000 - £50,000 a year
- Hybrid work
- Management
- Team management
- Leadership
Receptionist Supervisor
Big Motoring World —Leeds
- £30,359 a year
- Weekend availability
- Administrative experience
- Team management
- Organisational skills
- Free parking
- Employee discount
Quick apply
1d
Customer Support Advisor
BW Legal —Leeds
- £21,500 - £23,000 a year
- Overtime
- Customer service
- Organisational skills
- Free parking
- Annual leave
Quick apply
Logistics and Customer Service Administrator
James Robinson Speciality Ingredients Ltd —Huddersfield
- £26,000 - £30,000 a year
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Customer service
- Life insurance
- Sick pay
Quick apply
11d
Assistant Manager - Operations
Leisure United —Pudsey
- £28,215.41 a year
- Weekend availability
- Management
- Customer service
- Microsoft Office
- Free parking
- Store discount
Quick apply
10d
Operations Manager - Bershka Sheffield
INDITEX —Sheffield
- Full-time
- Employee discount
Quick apply
New and Used Car Sales Executive
Luscombe Motors Leeds —Leeds
- Up to £80,000 a year
- Full-time
- Hospitality
- In-person
- Communication skills
Quick apply
Sales Admin Manager
SmoothSale —Seacroft
- £30,000 - £40,000 a year
- Full-time
- CRM software
- Administrative experience
- Organisational skills
- Free parking
Quick apply
10d
Student Engagement & Partnerships Lead
UniHomes —Sheffield
- £30,000 - £35,000 a year
- Full-time
- University
- Travel
- Organisational skills
- Employee discount
- Referral programme
Quick apply
Store Manager
Lovisa —Wakefield
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Supervisor
Smiggle —Leeds
- Part-time
- Sales
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
Assistant Store Manager
Lovisa —Leeds
- Supervising experience
- Leadership
- Employee discount
- Referral programme
Quick apply
Client Liaison Manager
Avery Healthcare —Leeds
- £29,250 a year
- Sales
Quick apply
1d
Business Development Executive
FOD Mobility Group —Shipley
- From £28,000 a year
- Full-time
- CRM software
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
8d
General Manager
Urban Fresh Burgers & Fries —Leeds
- £40,000.00 - £40,000.01 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
- Free parking
- Store discount
Quick apply
7d
Appointment Setter
AWR Leeds —Leeds
- £25,000 - £45,000 a year
- Part-time
- CRM software
- Sales
- Salesforce
- Free parking
Quick apply
10d
Shift Manager
Greggs —Dewsbury
- £14 an hour
- Supervising experience
- Employee discount
Quick apply
9d

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Assessment Officer

UK Coaching -
Leeds

Quick apply

Job details

Permanent | Full-time
£29,000 - £31,000 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Work from home
Life insurance
Sick pay

Qualifications

Quality assurance
Organisational skills
QTS
Moodle
Communication skills
Time management

Full job description

Job Title: Assessment Officer

Reports to: Quality Assurance and Delivery Manager

Salary: £29,000 - £31,000 a year (depending on experience)

Location: Hybrid (min of 2 days per week in the Leeds Office)

Interview date: 24 June 2026

Closing date: 15 June 2026

To apply for this role please submit your application via this link below: https://employmenthero.com/uk/jobs/position/uk-coaching-solutions-limited-assessment-officer-jxe5q/

The individual will provide operational, system and administrative support with the 1st4sport team relating to assessment activity, including examinations, contractors, and associated processes and systems to support the achievement of its regulatory compliance, strategic objectives, and budgetary targets.

Responsible for

Quality assurance and assessment:

Quality and accurate data reporting, including regulatory requests for information, leading on the sourcing of data for all required data returns and reports.
Operate the delivery of relevant internal and external quality assurance activities, including (but not limited to), EPA assessments, training provider monitoring, EQA annual visits and monitoring and moderation, CASS (DCS), Appeals and Malpractice.
Lead on the function for external set assessments. Overseeing assessment activity, the creation of assessments, scheduling and booking of assessments, the review assessment question banks, maintain security of assessments, Invigilation checks.
Oversee monitoring of assessments marking, analyse assessment question mark usage and achievement rates, release results of assessments, set dates of assessment, Regulatory reporting of assessment activity, assessment communications and invoicing for assessment activity (resits)
Report on assessment activities, trends, themes, issues and concerns in a timely manner with solutions and actions to be taken
Undertake checks and audits on ongoing compliance of assessment activities,
Maintain, support, and review the accuracy of data, including product set up and configuration, customer set up and configuration, in systems.
Provide support in maintaining, reviewing and utilizing risk management activities to support regulatory compliance and business continuity.
Identifying recommendations or safeguards to prevent human error and ensure a consistent and coherent delivery approach is embedded across centres and lead training providers to prevent potential malpractice or maladministration.
Provide advice, guidance and support to colleagues during the application for centre recognition, lead training provider approval, qualification approval and endorsement services.

Stakeholder engagement

Provide support and information to colleagues on operational areas relating to the assessment of 1st4sport regulated products
Liaise with key stakeholders including recognised centres, training providers and contractors on assessments and queries.
Participate and occasionally leading information/standardisation events with recognised centres, training providers, partners and coaches.
Support colleagues in the process of determining Reasonable Adjustment, Special Consideration and RPL requests received from stakeholders for qualifications and end point assessments.

Team management and performance

Undertake the recruitment, onboarding and contracting of external contractors as directed.
Commission and contract external contractors to undertake assessment activities, including reviews of work undertaken, reporting and processing of payments.
Maintain up to date and accurate records within the system of all contractors, activities and training.

Other

Undertake other duties as required to support the work of 1st4sport and UK Coaching Solutions.
Follow, promote and implement UK Coaching policies for the equal treatment of all employees, applicants and customers.

Person Specification

They will be an enthusiastic team player who is willing to play their part in creating and delivering high quality assessments. They will be positive; process driven and have great attention to detail.

Essential:

Good level of digital literacy including Microsoft packages
Experience of working in operational systems delivery
Experience within a learning and/or assessment functions
The ability to learn quickly.
Ability to successfully work individually, with autonomy, and as part of a team.
Experience managing processes or projects.
Understanding of education regulations
Excellent written communication and proof-reading skills
Excellent organisational and time management skills
Excellent attention to detail
Able to communicate directly with customers and partners.
Solutions focused.

Desirable:

Experience working for an awarding body and/or training provider.
Experience administering or coordinating examinations and assessments.
Experience working with online assessment / portfolio platforms such as Moodle or a learning management system.
Understanding of assessment design and development
Passionate about learning, coaching, education, and development
Experience of administering or coordinating operational systems that support awarding functions.
Experience of audit and quality assurance
Understanding of and experience of working with education regulators

Pay: £29,000.00-£31,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Life insurance
Sick pay
Work from home

Work Location: Hybrid remote in Leeds LS11 9AR

Quick apply

Refine Your Search

customer experience manager jobs in batley, wyk

Assessment Officer

Product Management Officer

Communications Manager

Customer Loyalty Manager

Receptionist Supervisor

Customer Support Advisor

Logistics and Customer Service Administrator

Assistant Manager - Operations

Operations Manager - Bershka Sheffield

New and Used Car Sales Executive

Sales Admin Manager

Student Engagement & Partnerships Lead

Store Manager

Supervisor

Assistant Store Manager

Client Liaison Manager

Business Development Executive

General Manager

Appointment Setter

Shift Manager

I want to receive the latest job alerts for customer experience manager in batley, wyk

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