Dispatchers Work, Jobs in Bearwood, Wmd (with Salaries)

Network Control Centre Controller
National Express —Birmingham
- £13,671.61 a year
- Part-time
- Computer skills
- Communication skills
- Employee assistance programme
8d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Dispatch Packer
HATE MY PHONE LTD —Birmingham
- From £12.21 an hour
- Heavy lifting
- Forklift
- Warehouse experience
- Free parking
- Employee discount
Quick apply
Transport Administrator
A P LIFTING GEAR COMPANY LTD —Dudley
- From £12.71 an hour
- Full-time
- English
- Microsoft Office
- Phone etiquette
Quick apply
6h
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Driver Operations Coordinator
BCA Logistics —Birmingham
- £28,762 a year
- Rotating shift
- Microsoft Excel
- IT
- Employee discount
Quick apply
8d
Service Delivery Coordinator
RS Recovery Ltd —Tipton
- £28,023.86 - £37,050.00 a year
- Full-time
- Customer service
- Analysis skills
- Organisational skills
Quick apply
11h
Customer Service Coordinator - Pallet-Track Network
Clive Cowern Transport Services Ltd —Bridgnorth
- £28,500 a year
- Full-time
- Customer service
- Analysis skills
- In-person
- Free parking
- Sick pay
Quick apply
Scheduler
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Free parking
- Flexitime
Quick apply
2d
Transport Co-ordinator
EMR Group —Wednesbury
- Full-time
- Customer service
- IT
- Annual leave
Quick apply
Controller
TVS Supply Chain Solutions —Birmingham
- Hybrid work
- Employee assistance programme
- Employee discount
11h
Customer Assistance Coordinator - Roadside Assistance
Allianz —Birmingham
- Full-time
- English
- AI
Transport Office Administrator
Insight Trans Logisitcs ltd —Inkberrow
- £26,000 - £30,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Transport Co-ordinator
EMR UK —Darlaston
- Customer service
- IT
- Annual leave
Mercedes Benz Deployments & Communications Specialist
RAC —Walsall
- Weekend availability
- Communication skills
- Free parking
- Annual leave
Transport Administrator
Cleansing Service Group Limited —Coventry
- £17,732 a year
- Part-time
- Computer literacy
- Communication skills
- Employee discount
- Referral programme
Quick apply
1h
Logistics Service Delivery Coordinator (4 on 4 off Shift)
Crown SDS (Service Delivery Solutions) —Tamworth
- £28,000 a year
- 12 hour shift
- Microsoft Excel
- Customer service
- English
- Free parking
- Store discount
Quick apply
Weekend Controller
TVS Supply Chain Solutions —Birmingham
- Part-time
- Hybrid work
- Analysis skills
- Health & wellbeing programme
- Employee assistance programme
Quick apply
4d
Scheduler
Arcus FM —Redditch
- £27,312 a year
- Full-time
- Administrative experience
- Time management
- Annual leave
Quick apply
13h
Shipping Co-ordinator
Britannia Onsite Concrete —Bilston
- £33,000 - £35,000 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Employee discount
Quick apply
14d

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Network Control Centre Controller

National Express -
Birmingham

Apply Now

Job details

Part-time
£13,671.61 a year
8 days ago

Benefits

Company pension
Employee assistance programme
Free or subsidised travel

Qualifications

Computer skills
Communication skills

Full job description

Network Control Centre Controller

National Express is looking to recruit a Network Control Centre Controller to join the team at our Head Office in Digbeth on a part time basis. The successful candidate will deliver an exceptional and inspiring service to all users of the department and provide positive solutions to daily issues and assist with any decision making that will meet the user’s high expectations and benefit the overall stakeholder experience.

16 hours per week over Saturday and Sunday only : working hours 12:00 - 20:30

What you'll do:

Provide quick and effective solutions to all service queries, whilst providing accurate information to all stakeholders regarding any operational issue
Manage and resolve customer incidents in order to facilitate customer travel in a safe and efficient manner in line with business values
Actively manage service punctuality ensuring vehicles are at their origin points on time, whilst continually evaluating services to reduce delays to within 10 minutes
Proactively manage the return or onward journeys of services which have faced disruption, to ensure services operate to timetable as scheduled
Utilise uTrack and other tools to identify trends and patterns to services which are frequently delayed, and provide effective suggestions and solutions of the issues to service delivery and planning teams
Proactively source new coach operators including the relevant paperwork and licenses to assist the National Express operation by increasing the list of emergency operators
Understand and implement the Network Control Centre processes and procedures to ensure safe and effective management of all incidents
Ensure detailed and accurate information is recorded in all incidents in a timely manner
Provide exceptional call quality standards ensuring a polite, professional and friendly response during phone communication with all stakeholders
Ensure all incidents are completed and checked thoroughly, including spelling, grammar, associated costs and debit mileage
Develop and maintain positive relationships with all stakeholders
Undertake complete responsibility for any incident from the initial call through to completion, in a safe, timely and effective manner
Utilise effective decision making in line with Network Control Centre processes to minimise costs throughout an incident
Support the provision of emergency out-of-hour customer calls and providing quick, effective resolutions to all queries whilst supporting the National Express brand (night function only)
Support the management of operational issues by forwarding relevant incidents to Service Delivery, Planning, Contracts or Customer Relations for follow-up or further liaison
Any other duties as required within the department

What you'll need:

Excellent written and verbal communication skills
Ability to multi-task
Basic computer skills
Experience of problem solving
Positive, calm and flexible approach to all circumstances
Basic UK geographical knowledge

What we offer in return for your hard work and commitment:

Free Bus & Coach travel for yourself on the National Express network
Complimentary coach travel for a Nominated Person or complimentary bus travel for a Spouse or Partner on the National Express network
Life Assurance
Company pension
Employee Assistance programme
Private online GP service

National Express is committed to creating an inclusive workplace that reflects the diverse communities we serve and we positively encourage applications from all sectors of the community.

We are a Disability Confident Committed employer and should you require any adjustments at any stage of the recruitment process please let us know.

We reserve the right to close this advert early if we receive a high volume of applications before the advertised closed date.

Apply Now

Refine Your Search

dispatchers jobs in bearwood, wmd

Network Control Centre Controller

Field Service Coordinator

Dispatch Packer

Transport Administrator

Helpdesk Scheduler

Driver Operations Coordinator

Service Delivery Coordinator

Customer Service Coordinator - Pallet-Track Network

Scheduler

Transport Co-ordinator

Controller

Customer Assistance Coordinator - Roadside Assistance

Transport Office Administrator

Transport Co-ordinator

Mercedes Benz Deployments & Communications Specialist

Transport Administrator

Logistics Service Delivery Coordinator (4 on 4 off Shift)

Weekend Controller

Scheduler

Shipping Co-ordinator

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