Service manager Work, Jobs in Beaufort, Bgw (with Salaries)

Customer Service and Office Manager
Bridge Coffee Roasters —Hengoed
- £34,000 - £37,000 a year
- Full-time
- Management
- Customer service
- ERP systems
- Free parking
Quick apply
8h
Store Manager
Domino's —Ebbw Vale
- Weekend availability
- Leadership
- Paid training
- Annual leave
1d
Service Manager
TIFA Life —Cardiff
- £33,000 a year
- Full-time
- Management
- IT
- Leadership
Quick apply
10d
Group Training Manager
Kepak Group —Merthyr Tydfil
- Full-time
- Hybrid work
- Travel
- Annual leave
- Employee assistance programme
Quick apply
6d
General Manager
Toast & Timber LTD —Abergavenny
- £29,200 - £31,200 a year
- Weekend availability
- Hospitality
- Management
- Customer service
- Employee discount
Quick apply
Country House Assistant Manager
HF Holidays —Brecon
- £32,086 a year
- Weekend availability
- Hospitality
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
7d
Supervisor
Savers —Blaenau Gwent
- £13.50 an hour
- Weekend availability
- Employee assistance programme
- Sick pay
Office Administrator
Lightning Solutions —Merthyr Tydfil
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
4h
Responsible Individual ( Regulated Childrens Care Home Provider )
SICS GOFAL CYMRU CYF —Ebbw Vale
- £50,000 a year
- Part-time
- Childcare
- Management
- Business development
- Free parking
- Store discount
Quick apply
General Manager
The Castle Coaching Inn —Brecon
- £40,000 - £45,000 a year
- Full-time
- Hospitality
- Culinary experience
- Restaurant management
- Free parking
- Employee discount
Quick apply
11d
Disclosure Assistant Officer
Gwent Police —Blaenau Gwent
- £27,204 - £29,856 a year
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Retail Assistant - Part Time
Farmfoods —Nantyglo
- £10.95 - £12.81 an hour
- Part-time
- School
- Annual leave
- Employee discount
Quick apply
23h
Warehouse Operations Manager
Cellar Drinks Company —Blaenau Gwent
- £40,000 - £50,000 a year
- Full-time
- Management
- Team management
- Warehouse experience
- Employee discount
Quick apply
Business Development Manager
GEM —Cwmbran
- £40,000 - £50,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Employee assistance programme
Quick apply
6d
Registered Manager
Accomplish —Merthyr Tydfil
- Up to £45,000 a year
- Organisational skills
- Leadership
- Time management
- Annual leave
- Employee assistance programme
Quick apply
Deputy Manager
Achieve Together —Abergavenny
- £14.60 an hour
- Full-time
- Employee discount
Estimator
GC Windows Ltd —Pontypool
- £29,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Bachelor's degree
- Organisational skills
- Free parking
- Annual leave
Quick apply
11d
Office Manager
Concept Fabrications Cymru —Cardiff
- £32,000 - £38,000 a year
- Full-time
- Microsoft Excel
- Administrative experience
- Organisational skills
- Free parking
Quick apply
Competitions Assistant - Edinburgh
Royal Highland and Agricultural Society of Scotland —Newbridge
- £27,500 - £29,000 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Administrative experience
- Free parking
- Life insurance
Quick apply
3h
Service Manager for Honda and used motorcycle dealership
CMC Motorcycles LTD —Bridgend
- £35,000 - £45,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Free parking
- Employee discount
Quick apply
6d

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Customer Service and Office Manager

Bridge Coffee Roasters -
Hengoed

Quick apply

Job details

Full-time
£34,000 - £37,000 a year
8 hours ago

Benefits

Free parking
On-site parking

Qualifications

Contract management
Management
Customer service
ERP systems
Catering
Continuous improvement
Organisational skills
AI
Leadership
Communication skills

Full job description

Customer Service & Office Manager

Location: Ystrad Mynach (Head Office)
Salary: £34,000 - £37,000 per annum

About Bridge Coffee Roasters

At Bridge Coffee Roasters, we're passionate about delivering exceptional coffee experiences backed by outstanding customer service. We're looking for a proactive and experienced Customer Service & Office Manager to lead our customer service team, oversee the smooth running of our head office, and play a key role in driving operational excellence.

If you're an experienced people manager who enjoys improving processes, delivering outstanding customer experiences, and making a real impact, we'd love to hear from you.

The Role

As our Customer Service & Office Manager, you'll lead our Customer Service Advisors and Field Service Coordinator while ensuring our customers receive a consistently excellent service.

You'll take ownership of customer satisfaction, service performance, office operations, and the commercial success of our Preventative Maintenance (PM) and Pressure Systems Safety Regulations Inspection (PSSR) programmes. You'll also champion continuous improvement, using technology and AI to enhance service delivery wherever possible.

Key Responsibilities

Lead, coach and develop the Customer Service team.
Manage the day-to-day operation of our customer service function and head office.
Take ownership of customer satisfaction (NPS & CSAT) and resolve complex customer escalations.
Ensure Service Level Agreements (SLAs) are consistently achieved.
Oversee the Field Service Coordinator, ensuring efficient scheduling of engineers and service activities.
Deliver revenue targets for Preventative Maintenance (PM) and Pressure Systems Safety Regluation Inspections (PSSR) programmes.
Monitor performance metrics and produce regular management reports.
Identify and implement process improvements to increase efficiency and service quality.
Support the introduction of AI and digital tools to improve customer service.
Manage office facilities, suppliers, onboarding activities and day-to-day administration.
Work closely with the senior leadership team to improve service delivery and business performance.

What We're Looking ForEssential

Proven experience managing a customer service or operations team.
Strong leadership and people management skills.
Experience handling customer escalations and delivering excellent customer service.
Commercial awareness with experience working towards performance or revenue targets.
Experience using CRM and ERP systems.
Excellent organisational and communication skills.
A proactive approach to problem-solving and continuous improvement.

Desirable

Experience within a field service or technical service environment.
Knowledge of preventative maintenance or service contract management.
Experience using AI or digital tools to improve operational efficiency.
Experience within the coffee, catering equipment or foodservice industry.

What You'll Bring

You'll be a confident leader who enjoys developing people, improving processes and delivering exceptional customer experiences. You'll thrive in a fast-paced environment, be highly organised, and enjoy working collaboratively across multiple teams.

Why Join Bridge Coffee Roasters?

At Bridge Coffee Roasters, we believe great service comes from great people and great systems. We work with calm confidence, continually improving the way we support our customers and each other.

This is an exciting opportunity to join a growing business where you'll have the autonomy to make improvements, lead a fantastic team and play a key role in shaping the future of our customer service operation.

Salary: £34,000 - £37,000 per year

Location: Ystrad Mynach (Head Office)

If you're ready to take the next step in your management career, we'd love to hear from you.

Pay: £34,000.00-£37,000.00 per year

Benefits:

Free parking
On-site parking

Experience:

Customer Service Management: 2 years (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in beaufort, bgw

Customer Service and Office Manager

Store Manager

Service Manager

Group Training Manager

General Manager

Country House Assistant Manager

Supervisor

Office Administrator

Responsible Individual ( Regulated Childrens Care Home Provider )

General Manager

Disclosure Assistant Officer

Retail Assistant - Part Time

Warehouse Operations Manager

Business Development Manager

Registered Manager

Deputy Manager

Estimator

Office Manager

Competitions Assistant - Edinburgh

Service Manager for Honda and used motorcycle dealership

I want to receive the latest job alerts for service manager in beaufort, bgw

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