LD Training Services Limited (LDT) works in collaborative partnership with Leeds Trinity University and the University of Suffolk. We have fully equipped campuses situated in Stanmore (Head Office), Dudley, and Nottingham. LDT currently delivers a range of Business, Accountancy and Management degree courses, including Foundation Year programmes, as well as IFA-recognised accountancy qualifications. LDT also delivers LD6, its post-16 SEND and EHCP provision, supporting learners with personalised pathways towards education, independence, and employment.
For more details please visit: - https://ldtraining.ac.uk
Position: Student Administrator
Department: Student Services
Employment Type: Full Time
Working Days: Monday to Friday (in person)
Reporting Manager: Head of Student Services
Highest Qualification : GCSE
Personal Specifications:
- Proficiency in basic Microsoft Office Software packages including Microsoft Word, Excel and Outlook.
- Excellent written and verbal communication and strong interpersonal skills.
- Strong attention to detail and accuracy.
- Ability to identify and escalate issues in a timely manner
- Ability to work independently and as part of a team
- Excellent attention to detail
- Strong time management and prioritisation skills
- Ability to manage own workload and prioritise tasks effectively
- GCSE English (or equivalent).
Key Skills Set:
- Experience related to customer service, 1 to 1 meeting
- Knowledge of Student Finance England applications
About the Position
· Student Administrator role supporting Higher Education student services.
· Previous experience in HE student support environment required.
· Support students throughout their learning journey in line with LD Training values and customer service standards.
Key Responsibilities
· Working with your manager and team to contribute to the development and implementation of strategic and operational plans
· Working with your manager to deliver day-to-day operational business activities in line with LDT goals, principles, values and customer service excellence
· Working with your manager to ensure compliance with all business and personal objectives
· Work with manager and team to support strategic and operational planning.
· Deliver day-to-day operational activities aligned with LDT goals, values and customer service excellence.
· Support compliance with business, operational and personal objectives.
Enquiries and First Point of Contact (Reception, Front Desk Area and Ongoing)
· Act as first point of contact across all communication channels (phone, email, WhatsApp, text, walk-ins).
· Welcome visitors and support students with campus navigation.
· Provide professional, equitable and accurate customer service.
· Record and log all enquiries and escalate complex issues to the Head of Student Services.
Student Applications and Admissions Support
· Support student applications to partner universities and LDT programmes.
· Guide students on partner systems and collect/check documentation.
· Book appointments and support interview and onboarding processes.
Student Records and Data Management
· Maintain accurate student records (hard copy and electronic).
· Update CRM system (Classe365) consistently and accurately.
· Ensure GDPR compliance and complete record keeping.
Student Engagement and Ongoing Support
· Provide ongoing administrative and student support throughout the student journey.
· Respond to student queries and manage requests including letters.
· Record all interactions on CRM system and provide campus tours when required.
Student Attendance Monitoring
· Maintain accurate attendance records via CRM system.
· Follow structured non-attendance process and escalation procedures.
· Support timely reporting to university partners and stakeholders.
Administrative and Operational Support
· Provide general administrative support to campus operations.
· Issue student ID cards and maintain organised records.
· Support a welcoming campus environment including supplies and room readiness.
Enrolment, Progression and Student Finance Reminders
· Monitor enrolment, progression and return from break/suspension.
· Send reminders for enrolment/re-enrolment and follow up outstanding actions.
· Support Student Finance England processes and coordinate appointments.
Advice and Guidance: Referrals and Escalation of Student Support
· Identify student needs and make appropriate referrals using established pathways.
· Liaise with internal teams and escalate complex or high-risk cases.
· Maintain accurate referral records.
Calling Campaigns
· Participate in student calling campaigns (welfare, enrolment, updates).
· Record all outcomes accurately and maintain professional communication.
Student Forms and Letter Correspondence
· Process student forms, university partner requests and correspondence.
· Support feedback collection and manage mail distribution.
· Assist with financial correspondence under supervision.
Student Finance
· Act as first point of contact for general student finance enquiries.
· Provide guidance and signposting and refer complex cases to Student Finance Adviser.
· Record and coordinate appointments and finance interactions.
Compliance, Safeguarding and Professional Conduct
· Follow all policies, safeguarding procedures and professional standards.
· Ensure compliance with GDPR and organisational requirements.
Professional Development
· Engage in continuous professional development.
· Attend training and maintain relevant IT and sector knowledge.
The postholder will be expected to:
· uphold the organisation’s values of equality, diversity, inclusion, and respect, and to actively promote fundamental British values in accordance with the Prevent Duty.
ensure compliance with the organisation's safeguarding policy, procedures, and established ground rules for maintaining appropriate and professional behaviour at all times
Job Type: Full-time
Pay: £25,000.00 per year
Benefits:
Ability to commute/relocate:
- Dudley DY2 8PS: reliably commute or plan to relocate before starting work (required)
Work Location: In person
