Lead hand Work, Jobs in Birchwood, Chs (with Salaries)

Customer Services Team Leader
Betfred —Birchwood
- Full-time
- Team management
- Organisational skills
- Training & development
Quick apply
13d
Business Development Executive
Purely Energy Ltd —Warrington
- £26,000 - £35,000 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
- Referral programme
Quick apply
Working Foreman/woman
Acura Developments Ltd —Northwich
- £190 - £210 a day
- Full-time
- Management
- Supervising experience
- Quality control
Quick apply
4d
Supplier Relationship Management Lead
TVS Supply Chain Solutions —Chorley
- Full-time
- Hybrid work
- Analysis skills
- Continuous improvement
- Travel
- Free parking
- Health & wellbeing programme
Quick apply
Customer Service Supervisor
Welcome Break —Great Sankey
- Customer service
- Supervising experience
- Team management
- Free parking
- Employee discount
11d
Head of Operations
Last Mile Group —Warrington
- Hybrid work
- Management
- Continuous improvement
- Construction experience
- Annual leave
- Employee assistance programme
HGV Workshop Foreman/woman
Diamond Trucks UK Ltd —Warrington
- £48,000 - £50,000 a year
- Full-time
- Team management
- Quality control
- In-person
- Free parking
Quick apply
Connections Coordinator Team Leader
ITS Technology Group Limited —Warrington
- Full-time
- Hybrid work
- Salesforce
- Supervising experience
- Continuous improvement
- Free parking
- Work from home
Quick apply
11d
Executive Assistant to Managing Director
Mantis Energy —Wilmslow
- £30,000 - £40,000 a year
- Full-time
- Microsoft Outlook
- Research
- Organisational skills
- Paid training
- Health & wellbeing programme
Quick apply
Internal Training Lead (Maternity Cover) - Central Support
Kids Planet Day Nurseries —Lymm
- Weekend availability
- Travel
- Mentoring
- Training & development
- Life insurance
Quick apply
Assistant Manager
Boots —Warrington
- Weekend availability
- Organisational skills
- Leadership
- Employee assistance programme
- Employee discount
On Site Manager (Events, Film & TV)
Armadillo Gear —Chester
- £30,000 - £45,000 a year
- Full-time
- Management
- Social media management
- Customer service
Quick apply
Deployment Specialist
Redmoor Health —Chorley
- Up to £32,000 a year
- Full-time
- Hybrid work
- Travel
- IT
- In-person
- Free parking
- Flexitime
Quick apply
10d
Regional Operations Manager
Evri —Winwick
- £45,000 - £50,500 a year
- Full-time
- Hybrid work
- Data analysis skills
- Analysis skills
- Continuous improvement
10d
Forensic Client Services Administrator
Eurofins UK Forensic Services —Warrington
- Full-time
- Laboratory experience
- Data entry
- Free parking
- Annual leave
Quick apply
4d
Customer Experience Team Leader
Veolia ES (UK) Limited —Warrington
- Full-time
- Organisational skills
- Computer skills
- Training & development
- Annual leave
- Employee discount
Quick apply
3d
Junior Account Manager
LOGISTIS LIMITED —Manchester
- £26,000 - £28,000 a year
- Part-time
- Marketing
- In-person
- Business
- Referral programme
Quick apply
13d
Assistant Buyer
Cotton Traders —Altrincham
- Full-time
- Hybrid work
- Employee discount
Quick apply
12d
Head of Land & Partnerships
Your Housing Group —Warrington
- £80,000 - £85,000 a year
- Leadership
- Annual leave
- Employee discount
Quick apply
Assistant Manager - Conference & Banqueting
Shrigley Hall Hotel and Spa —Macclesfield
- £29,000 a year
- Part-time
- Customer service
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply

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Customer Services Team Leader

Betfred -
Birchwood

Quick apply

Job details

Permanent | Full-time
13 days ago

Qualifications

Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Performance management
Change management
Quality assurance
Continuous improvement cycles oversight
Team management
Staff training
Organisational skills
Customer support
Customer interaction
Training & development
Leadership
Communication skills
Internal quality assurance
Analytics

Full job description

Hourly salary: Dependent on Experience

At Betfred, we’re proud of where we’ve come from – a strong retail heritage and a growing digital presence, both built on resilience, independence, and a deep connection to our customers. As we continue to evolve and raise standards across the gambling industry, we’re focused on delivering safe, fair, and high-quality experiences at every customer touchpoint.

That’s where you come in.

We’re looking for a Customer Service Team Leader to support the operational leadership, performance, and development of our Customer Service teams. In this role, you’ll play a key part in ensuring customers receive a consistent, high-quality experience, while maintaining strong governance, compliance, and operational control across all customer journeys.

Your role in our journey

As a Customer Service Team Leader, you’ll be responsible for leading and developing a team of Customer Service Advisors, creating a high-performing environment where people feel supported, accountable, and empowered to deliver excellent customer outcomes.

You’ll balance people leadership with hands-on operational support, ensuring service levels, quality standards, and regulatory requirements are consistently met. Working across different areas of the business, you’ll contribute to a “one team” approach, ensuring customers receive the same high standard of service regardless of how or why they contact us.

You’ll play an active role in shaping team culture, embedding best practice, and supporting continuous improvement across Customer Service.

Responsibilities

Provide day-to-day operational leadership for your team, ensuring service levels, quality standards, and customer outcomes are consistently achieved

Monitor demand, workload, and capacity, making informed real-time decisions to maintain service continuity and customer experience

Lead by example by providing hands-on support to customer interactions when service demand requires it, helping to maintain service levels and quality

Manage team performance, quality, time, attendance, and conduct in line with company standards and expectations

Set clear objectives and expectations through regular 1:1s, coaching sessions, performance reviews, and team meetings

Identify and address underperformance promptly and constructively, supporting improvement while maintaining fairness and consistency

Support the onboarding and development of new starters, ensuring consistent standards, knowledge, and behaviours from day one

Act as an escalation point for complex customer issues, complaints, and risk-based decisions, ensuring fair and compliant outcomes

Ensure consistent application of policies, procedures, and quality frameworks across all customer interactions

Complete quality reviews and support calibration activities to maintain alignment and consistency

Maintain accurate documentation, audit trails, and reporting to support compliance and governance requirements

Identify trends, risks, and opportunities for improvement using performance data, quality insight, and customer feedback

Support the implementation of new tools, processes, and operational changes, embedding them effectively within the team

Work collaboratively with internal stakeholders across Customer Service, Compliance, QA, Training, and wider Operations

What you'll need to succeed

Proven experience leading or supervising a customer service or operational team in a fast-paced environment

Strong understanding of customer service delivery, quality frameworks, and performance management

Excellent communication skills, with the ability to handle sensitive or complex issues professionally and empathetically

Experience coaching individuals, managing performance, and developing team capability

Strong organisational and prioritisation skills, with the ability to make sound decisions under pressure

An analytical mindset, with experience using data and insight to drive continuous improvement

Confidence working across multiple systems and operational tools

A strong sense of ownership and accountability for team performance and customer outcomes

The ability to work collaboratively across teams while maintaining clear leadership and accountability

Experience within the betting/gaming industry or a similar regulated sector is required, with a willingness to develop knowledge of regulatory and compliance requirements

Why join us now?

At Betfred, our Customer Service Team Leaders play a vital role in shaping the customer experience and supporting the people who deliver it every day. You’ll be joining an established operation where leadership, consistency, and high standards truly matter.

You’ll receive structured onboarding and training delivered on-site at our Birchwood offices over a two-week period, Monday to Friday, 9am–5pm, designed to equip you with the knowledge, tools, and confidence needed to succeed in the role.

This role supports a seven-day operation and is based on-site in Birchwood. Team Leaders work in line with the Customer Service operating hours, covering an 8-week rolling rota (5 days from 7) with service operating between 06:45 and 22:00. This ensures effective leadership coverage aligned to the wider Customer Service teams.

Working as part of a collaborative, fast-paced environment, you’ll have real influence over team performance, customer outcomes, and continuous improvement. If you’re looking for a leadership role where you can lead by example, develop people, and make a genuine impact, we’re ready to welcome you.

What’s next?

If you think you’re a great fit for the role, and you want to be a part of the Betfred story, click ‘Apply’ and we will be in touch once we’ve reviewed your application.

At Betfred we are committed to promoting equality, diversity, and inclusion (EDI) in our workplace. We believe that a diverse workforce drives innovation and enhances our success. We welcome applications from individuals of all backgrounds, identities, and experiences.

If you require reasonable adjustments during the recruitment process or have specific needs, please let us know, and we will be happy to accommodate you. Join us in creating an inclusive environment where everyone can thrive.

Quick apply

Refine Your Search

lead hand jobs in birchwood, chs

Customer Services Team Leader

Business Development Executive

Working Foreman/woman

Supplier Relationship Management Lead

Customer Service Supervisor

Head of Operations

HGV Workshop Foreman/woman

Connections Coordinator Team Leader

Executive Assistant to Managing Director

Internal Training Lead (Maternity Cover) - Central Support

Assistant Manager

On Site Manager (Events, Film & TV)

Deployment Specialist

Regional Operations Manager

Forensic Client Services Administrator

Customer Experience Team Leader

Junior Account Manager

Assistant Buyer

Head of Land & Partnerships

Assistant Manager - Conference & Banqueting

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