Front of house sales/customer service manager Work, Jobs in Birmingham, Eng (with Salaries)

Front of House & Operations Manager
Kabil's Grillz —Birmingham
- £32,000 - £40,000 a year
- Full-time
- Sales
- Customer service
- English
Quick apply
13d
Deputy Manager
Hollywoodbowlgroup —Birmingham
- Up to £30,500 a year
- Weekend availability
- Hospitality
- Bar
- Management
- Employee discount
Bar Manager
Regina's Bar & Restaurant —Birmingham
- Weekend availability
- Bar
- Customer service
- Hotel
- Employee discount
Quick apply
3d
Retail Supervisor
Screwfix —Wednesbury
- £14.08 an hour
- Weekend availability
- Annual leave
- Employee discount
Service Manager
Listers —Coventry
- £40,000 - £73,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
9d
Senior Sales Associate
Coach —Birmingham
- £29,120 - £32,000 a year
- Weekend availability
- Management
- Customer service
- English
- Employee discount
Gym Floor Staff – New Premium Bodybuilding Gym.
TDM ENTERPRISES —Walsall Wood
- £24,397 - £40,000 a year
- Part-time
- Hospitality
- Management
- Sales
- Gym membership
Quick apply
Kitchen Manager/Head Chef
HIGH ST PUBD —Birmingham
- £26,000 - £29,000 a year
- Full-time
- Hospitality
- Cooking
- Organisational skills
- Employee discount
Quick apply
4d
Senior Sales Associate Part Time
Coach —Birmingham
- £29,120 - £32,000 a year
- Weekend availability
- Management
- Customer service
- English
- Employee discount
Store Manager
Compton Care —Tividale
- £27,027 a year
- Full-time
- Microsoft Office
- IT
- Retail management
- Annual leave
- Employee assistance programme
Customer Experience Team Member
ATG Entertainment Limited —Birmingham
- £12.71 - £13.01 an hour
- Weekend availability
- IT
Gallery Assistants
Walsall Council —Walsall
- £13.26 - £13.47 an hour
- Part-time
- English
- Cash handling
- Communication skills
- Flexitime
Customer Experience Manager
Sainsbury's —Warwick
- £32,700 a year
- Management
- Leadership
- Employee discount
16h
Tea Room Manager
Arley Estate —Bewdley
- £30,000 a year
- Weekend availability
- Hospitality
- Supervising experience
- In-person
- Free parking
- Employee assistance programme
Quick apply
3d
Assistant Store Manager
Compton Care —Wolverhampton
- £25,353 a year
- Part-time
- Hospitality
- Microsoft Office
- IT
- Annual leave
- Employee assistance programme
Aftersales Manager
Listers —Nuneaton
- £60,000 a year
- Full-time
- Leadership
- Health & wellbeing programme
- Employee discount
1d
Catering and Hospitality Manager
Nuneaton Rugby Football Club Limited —Nuneaton
- From £30,000 a year
- Part-time
- Hospitality
- Supervising experience
- Team management
- Free parking
Quick apply
2d
Store Manager
Castore —Brierley Hill
- Sales
- IT
- Leadership
Quick apply
Assistant Shop Manager
Age UK Wyvern —Worcester
- £12.71 an hour
- Part-time
- Management
- Customer service
- Merchandising
- Store discount
- Annual leave
Quick apply
2d
Receptionist
Billesley Manor Hotel & Spa —Alcester
- £12.71 an hour
- Hospitality
- Customer service
- Hotel
- Employee assistance programme
- Employee discount
Quick apply

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front of house sales/customer service manager jobs near birmingham, eng

Front of House & Operations Manager

Kabil's Grillz
Birmingham

Quick apply

Job details

Permanent | Full-time
£32,000 - £40,000 a year
13 days ago

Qualifications

Sales
Customer service
English
Computer skills
Retail management
Communication skills
Time management

Full job description

About Us

Kabilsgrillz is one of the UK’s fastest-growing grillz and jewellery brands, specialising in custom grillz, dental silver, gold grillz, diamond grillz, jewellery, and luxury custom pieces.

We are looking for a serious, professional and highly organised Front of House & Operations Manager to help run the business day to day. This is not just a reception role. We need someone who can manage the front of house, support customers, help with sales, organise staff, deal with suppliers, assist with hiring, and make sure the whole jewellery shop runs smoothly. The right person must be confident, trustworthy, well-presented, good with people, strong under pressure, and capable of taking responsibility.

The Role

As Front of House & Operations Manager, you will be responsible for managing the customer-facing side of the business as well as supporting the daily operations behind the scenes. You will be the first point of contact for many customers, so you must be able to represent Kabilsgrillz professionally at all times. You will also help manage appointments, staff, suppliers, stock, order updates, customer service, sales, and general shop organisation. This role is perfect for someone who has experience in jewellery, retail management, luxury sales, hospitality management, office management, dental, beauty, aesthetics, or any fast-paced customer-facing business.

Key Responsibilities

Your responsibilities will include:

- Managing the front desk, showroom and customer waiting area to a professional luxury standard.

- Greeting customers, answering questions and making sure every customer feels welcome and confident.

- customer enquiries in person, over the phone, WhatsApp, Instagram, TikTok and email.

- Booking customers in for moulds, scans, fittings, collections and consultations.

- Managing customer records, deposits, payments, receipts and order information.

- Keeping customers updated throughout the full order process.

- Explaining products clearly, including dental silver, gold, diamond, enamel and custom grillz options.

- Supporting sales and upselling products in a professional way.

- Following up with leads, missed enquiries and customers who have not completed their order.

- Helping deal with customer complaints calmly, professionally and fairly.

- Organising staff rotas, daily tasks and making sure team members know what they need to do.

- Helping with hiring new staff, including posting job ads, reviewing applications, arranging interviews and onboarding new workers.

- Supporting management with staff performance, punctuality, training and general workplace standards.

- Communicating with suppliers for jewellery materials, packaging, tools, equipment, dental supplies, stones and other business needs.

- Ordering stock and supplies when needed.

- Checking deliveries, invoices, supplier prices and making sure the business gets good value.

- Making sure the shop is clean, organised, professional and ready for customers every day.

- Working closely with the CAD, casting, polishing, setting and production team to keep jobs moving on time.

- Helping create better systems so the business runs smoothly as it grows.

- Making sure daily operations are organised, customers are happy, staff are productive, and the business is running properly.

Who We Are Looking For

We are looking for someone who is:

- Professional, confident and well-spoken.

- Very organised and reliable.

- Good at managing people and solving problems.

- Strong with customer service and sales.

- Able to work under pressure in a busy environment.

- Trustworthy and responsible.

- Good at handling suppliers, staff and customers.

- Comfortable using phones, emails, WhatsApp, Instagram and basic computer systems.

- Well-presented and able to represent a luxury jewellery brand.

- Able to take initiative without needing to be told every small task.

- Serious about growing with the company long term.

Requirements

The ideal candidate should have:

- Previous experience in management, retail, jewellery, luxury sales, hospitality, reception, office management, operations or customer service.

- Strong communication skills.

- Good English speaking and writing skills.

- Good organisation and time-management skills.

- Confidence dealing with customers, staff and suppliers.

- Ability to manage multiple tasks at once.

- A professional attitude and appearance.

- Basic computer and admin skills.

- Experience with hiring, staff rotas, supplier orders, stock control or shop management would be a strong advantage.

- Jewellery, dental, grillz, beauty, aesthetics or luxury retail experience is preferred but not essential.

What We Offer

- £32,000–£40,000 per year depending on experience.

- Performance bonuses based on sales, customer service and business targets.Long-term career growth.

- Opportunity to become a key person in a fast-growing jewellery and grillz brand.

- Training on grillz, jewellery, customer service, sales and business operations.

- A serious management role with real responsibility.

- The chance to grow with the company as we expand.

Why Join Kabilsgrillz?

This is not just a normal front desk job. This is a chance to become part of a growing brand and help build the systems, team and customer experience that will take the company to the next level.

We are looking for someone who can take ownership, manage pressure, lead staff, deal with customers properly, communicate with suppliers, and help the business run smoothly every day.

The right person will become a very important part of Kabilsgrillz.

Pay: £32,000.00-£40,000.00 per year

Work Location: In person

Quick apply

Refine Your Search

front of house sales/customer service manager jobs in birmingham, eng

Front of House & Operations Manager

Deputy Manager

Bar Manager

Retail Supervisor

Service Manager

Senior Sales Associate

Gym Floor Staff – New Premium Bodybuilding Gym.

Kitchen Manager/Head Chef

Senior Sales Associate Part Time

Store Manager

Customer Experience Team Member

Gallery Assistants

Customer Experience Manager

Tea Room Manager

Assistant Store Manager

Aftersales Manager

Catering and Hospitality Manager

Store Manager

Assistant Shop Manager

Receptionist

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