onboarding manager Work, Jobs in birmingham, eng (with Salaries)

CDD Operations Manager - Onboarding
Worldpay (UK) Limited —Birmingham
- Rotating shift
- Hybrid work
- Bachelor's degree
- Continuous improvement
- Leadership
Quick apply
5d
Business Acceptance Analyst
Gateley —Birmingham
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Manager of Dedicated Implementations - EMEA
Ashby —Birmingham
- £90,000 - £120,000 a year
- Full-time
- Remote
- Project management
- Travel
- Leadership
Team Administrator
National Grid —Birmingham
- £33,000 - £36,000 a year
- Microsoft Powerpoint
- Communication skills
10h
Assistant Manager
Starbucks —Birmingham
- Part-time
- Leadership
- Store discount
- Employee assistance programme
Customer Experience Improvement Specialist
West Midlands Combined Authority —Birmingham
- £39,188 - £44,182 a year
- Part-time
- Presentation skills
- AI
- Annual leave
- Employee discount
12d
Compliance Manager
Inizio —Birmingham
Operations Support Manager
CitySprint —Birmingham
- £41,000 - £50,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
Quick apply
13h
Workplace Experience Manager
CBRE —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Customer Success Manager, Birmingham
Dalux —Birmingham
General Manager
Treetop Golf Birmingham —Birmingham
- Up to £40,000 a year
- Full-time
- IT
- Employee discount
Quick apply
12d
Head of People
Our Health Partnership —Birmingham
- £55,000 - £60,000 a year
- Full-time
- Hybrid work
- Management
- Analysis skills
- Human resources
- Health & wellbeing programme
- Sick pay
Quick apply
10h
Head of Operations
FLTD Construction —Redditch
- £55,000 - £75,000 a year
- Full-time
- Management
- Communication skills
Quick apply
14d
Area Manager
TC Facilities Management —Birmingham
- £38,000 a year
- Weekend availability
- Employee assistance programme
- Gym membership
2d
Senior Business Acceptance Analyst
Gateley —Birmingham
- Management
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Area Manager
TCFM —Birmingham
- £38,000 a year
- Weekend availability
- Employee assistance programme
- Gym membership
Quick apply
2d
Development Manager
West Midlands Combined Authority —Birmingham
- £56,127 - £62,906 a year
- Part-time
- AI
- Communication skills
- Negotiation
- Annual leave
- Employee discount
CCaaS & Voice Specialist
Serco Group —Birmingham
- £65,000 - £75,000 a year
- Full-time
- AWS
- Agile
- IT
- Employee assistance programme
- Employee discount
Monitoring and Evaluation Officer
West Midlands Combined Authority —Birmingham
- £51,727 - £57,748 a year
- Part-time
- AI
- Annual leave
- Employee discount
6d
Employer Engagement Manager
The JTL Group —Birmingham
- Up to £51,100 a year
- Full-time
- Sales
- Business development
- Driving
- Annual leave
- Employee assistance programme
12d

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onboarding manager jobs near birmingham, eng

CDD Operations Manager - Onboarding

Worldpay (UK) Limited -
Birmingham

Quick apply

Job details

5 days ago

Qualifications

Performance management
Bachelor's degree
Continuous improvement
Root cause analysis
Leadership
Communication skills

Full job description

Are you ready to write your next chapter?

Make your mark at one of the biggest names in payments. We’re looking for an experienced CDD Oversight and Operational Performance Manager to join our ever-evolving Enterprise Customer Due Diligence team and help us unleash the potential of every business.

Location: Edgbaston - Hybrid working model available, 3 days per week office based on a rotational shift basis between the hours of 8am - 8pm Monday to Friday.

What you’ll own as the CDD Operations Manager - Onboarding

Leadership and Team Management:

Oversee the day-to-day performance of the team ensuring efficient, accurate execution of CDD processes and timely resolution of issues
Produce and analyse management information reports to inform decision making and highlight key trends
Provide regular reporting on performance, capabilities and outcomes to support strategic direction and progressive KPI setting
Ensure effective management and oversight of the teams’ pipeline, success metrics (e.g. throughput)
Lead, mentor and develop a high-performing team fostering a culture of excellence, accountability and continuous development
Implement performance management frameworks, including clearly defined objectives, regular performance reviews and career development plans to build a high performing function
Foster a collaborative and inclusive team culture that promotes open communication, knowledge sharing and professional growth
Cultivate a customer-centric, risk aware culture, encouraging innovative and proactive thinking to balance regulatory objectives and exceptional customer experience

Governance and Reporting:

Monitor workflow and analyst performance setting clear standards, thresholds, KPIs, and performance metrics to drive consistency and measurable outcomes across CDD activities
Provide data driven insights, dashboards and narrative reporting for senior leadership, governance forums, and external stakeholders, highlighting risks, themes and improvement opportunities
Implement effective capacity planning and workload allocation aligned to risk profiles, operational priorities and team capabilities
Partner with Compliance, Risk, Audit and other key stakeholders to ensure alignment with regulatory obligations, internal policy and industry expectations
Perform Root Cause Analysis to identify systemic issues, assess emerging trends and inform improvements to control design and reporting accuracy
Ensure all activities, findings, decisions, and remediation evidence are recorded accurately and maintained in line with audit and regulatory standards

Stakeholder Management:

Develop and maintain strong, positive relationships with internal and external stakeholders to foster collaboration and alignment
Effectively communicate CDD risks, mitigation strategies and regulatory requirements to senior management
Represent the CDD function in internal and external forums, advocating for the importance of CDD and building strong industry relationships
Influence and negotiate with stakeholders to achieve CDD objectives while balancing business needs
Collaborate with cross-functional teams to identify process improvements, enhance productivity, drive cost-effectiveness, and enhance the customer experience

Continuous Improvement

Promote a continuous improvement culture across the CDD Onboarding Team to achieve optimal levels of efficiency and productivity
Identify areas for process optimisation to enhance the user experience, reduce customer friction and drive efficiencies
Ensure change is implemented effectively within the team with a seamless transition
Stay abreast of trends and industry best practices to ensure processes remain up to date and effective
Contribute to the development of high-quality training materials and knowledge resources to promote consistency, system proficiency, and a customer centric mindset
Assess the operational impact of process, technology, and policy changes on capacity, workload, skills, and service delivery
Support the adoption and governance of AI-driven solutions (e.g. screening optimisation, entity resolution, or risk scoring tools)
Collaborate with wider teams to improve the effectiveness, efficiency, and scalability of CDD operations through automation and AI-enabled tooling

What You'll Bring

Essential:

Minimum of 7 years' experience managing a CDD team, with strong track record in leadership, performance management and operational delivery
Proven experience leading CDD operations in financial institutions, ensuring processes align with both local and international regulatory requirements
Demonstrated ability to assess customer risk and manage complex due diligence cases
Excellent stakeholder management and communication skills, with the ability to influence at all levels Proven capacity planning and workload management experience in high-volume compliance environments

Desirable:

Experience in merchant acquiring or payment services
Proficiency with AML/KYC systems and tools (e.g., Actimize, Orbis, Fenergo)
Professional certifications such as CAMS, ICA or equivalent financial crime qualifications
Strong understanding of AML/KYC regulatory frameworks, including, but not limited to, Financial Conduct Authority (FCA), Consumer Financial Protection Bureau (CFPB), Financial Crimes Enforcement Network (FinCEN) and Joint Money Laundering Steering Group (JMLSG) guidance
Experience with transaction monitoring, sanctions screening

About the team

To learn more about our winning teams, check out our world-class teams that own it every day.

What makes a Worldpayer

What makes a Worldpayer? It’s simple: Think, Act, Win. We stay curious, always asking the right questions and finding creative solutions to simplify the complex.

We’re dynamic, every Worldpayer is empowered to make the right decisions for their customers. And we’re determined, always staying open and winning and failing as one.

Does this sound like you? Then you sound like a Worldpayer. Apply now to write the next chapter in your career.

#LICW

Quick apply

Refine Your Search

onboarding manager jobs in birmingham, eng

CDD Operations Manager - Onboarding

Business Acceptance Analyst

Manager of Dedicated Implementations - EMEA

Team Administrator

Assistant Manager

Customer Experience Improvement Specialist

Compliance Manager

Operations Support Manager

Workplace Experience Manager

Customer Success Manager, Birmingham

General Manager

Head of People

Head of Operations

Area Manager

Senior Business Acceptance Analyst

Area Manager

Development Manager

CCaaS & Voice Specialist

Monitoring and Evaluation Officer

Employer Engagement Manager

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