Train manager Work, Jobs in Birmingham, Eng (with Salaries)

Customer Experience Manager
Avanti West Coast —Birmingham
- Full-time
- Customer service
- Continuous improvement
- Travel
10d
Loss Prevention Associate - UNIQLO Bullring
UNIQLO —Birmingham
- £14.50 an hour
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Employee discount
Senior Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £31,000 - £37,200 a year
- Full-time
- CRM software
- Customer service
- English
- Annual leave
Quick apply
9d
External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5
University of Birmingham —Birmingham
- £30,062 - £35,883 a year
- Weekend availability
- University
- Organisational skills
- Computer skills
- Annual leave
- Sick pay
3d
Assitant Manager
Gamefinity —Leamington Spa
- £26,178.85 - £29,000.00 a year
- Weekend availability
- Business development
- Organisational skills
- In-person
- Employee discount
Quick apply
Cleaning Operations Manager
SPACE CLEANERS NUNEATON FRANCHISE LTD —Nuneaton
- £41,700 a year
- Full-time
- Hybrid work
- Schematics
- Maintenance
- English
- Free parking
Quick apply
12d
International Conversion Manager
Aston University —Birmingham
- £38,784 - £46,049 a year
- Full-time
- University
- Team management
- Recruiting
- Annual leave
11d
Research Assistant
Aston University —Birmingham
- £33,951 a year
- Full-time
- Research
- University
- Annual leave
9d
Materials Assistant
WM Trains —Birmingham
- £39,005 a year
- Full-time
- Analysis skills
- Employee assistance programme
12d
University Research Impact Manager
Aston University —Birmingham
- £47,389 - £56,535 a year
- Full-time
- University
- Communication skills
- Annual leave
12d
Deputy Technical Manager - The Core
Solihull Metropolitan Borough Council —Solihull
- £32,597 - £37,280 a year
- Weekend availability
- English
- Mentoring
- Leadership
- Annual leave
- Flexitime
Head of Student Engagement
Aston University —Birmingham
- £47,389 - £56,535 a year
- Full-time
- Management
- University
- No degree
- Annual leave
6d
Technical Apprentice
Birmingham Hippodrome —Birmingham
- £26,436.80 a year
- Weekend availability
- Hybrid work
- Computer literacy
- Computer skills
- Communication skills
Business Development Executive
Focus Group —Birmingham
- £25,000 a year
- Full-time
- Phone etiquette
- No travel
Quick apply
Health Club Manager
Hilton —Birmingham
- £36,000 a year
- Full-time
- Team management
6d
General Manager
Miller & Carter - Mailbox —Birmingham
- Up to £55,000 a year
- Full-time
- Sales
- Restaurant management
- Restaurant
- Annual leave
- Employee discount
Quick apply
Team Manager - AM Shift
Blue Earth Foods Limited —Redditch
- £41,200 a year
- Full-time
- Project management
- Conflict management
Quick apply
11d
General Manager - Live in
Colebrook —Shirley
- Up to £45,000 a year
- Full-time
- Sales
- Guest services
- Annual leave
- Employee discount
Quick apply
5d
Charity Fundraising Campaign Manager – Birmingham
Ambition Energy —Birmingham
- £26,751.27 - £80,000.00 a year
- Full-time
- Team management
- Recruiting
- In-person
Quick apply
5d
Section Administrator [Off Track]
Network Rail —Birmingham
- £25,409 a year
- Full-time
- Hybrid work
- Databases
- Administrative experience
- Organisational skills
- Free parking
- Annual leave
5d

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train manager jobs near birmingham, eng

Customer Experience Manager

Avanti West Coast -
Birmingham

Apply Now

Job details

Permanent | Full-time
10 days ago

Benefits

Company pension
Free or subsidised travel

Qualifications

Succession planning
Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Partnership building
Organisational skills
Change leadership
Budgeting
Leadership
Team motivation leadership
Communication skills
Operations leadership experience

Full job description

Posted 13 August 2026

Salary Competitive

LocationBirmingham

Job type Permanent - Full Time

Reference040532

Job FunctionHeadquarters

At Avanti West Coast, we're passionate about creating exceptional journeys for our customers and an engaging environment for our colleagues. We're looking for a talented Customer Experience Manager to lead frontline management teams and drive operational excellence across our network.

You do not need rail experience to be successful in this role.

If you've led large teams in sectors such as retail, hospitality, logistics, transport, healthcare, customer service, leisure, facilities management, or other operational environments, we'd love to hear from you. Your leadership experience, ability to inspire people while raising standards are what matter most.

As a Customer Experience Manager, you'll lead a team of Station Managers responsible for circa 350 frontline colleagues across multiple locations, driving outstanding customer service, operational performance and colleague engagement. You'll play a key role in creating high-performing teams, delivering business results and maintaining the highest standards of safety across your region. Working closely with a range of stakeholders, you will identify opportunities for improvement, support colleague development, lead through change and play a critical role during operational disruption, ensuring customers and colleagues remain safe, informed and supported.

What You'll Be Doing

Leading and developing a team of Station Managers across multiple locations.
Creating a culture of engagement, accountability, feedback and continuous improvement.
Maintaining a safety-first culture, ensuring the highest standards of customer and colleague safety are maintained.
Driving customer satisfaction, operational performance and service delivery against key business measures and KPIs.
Supporting and coaching managers to create engaged, high-performing teams and develop future talent.
Building strong relationships with trade unions, industry partners and internal stakeholders to deliver positive outcomes for customers, colleagues and the business.
Ensuring effective management of attendance, wellbeing, colleague welfare and performance.
Leading initiatives to improve operational efficiency, service quality and customer experience.
Managing budgets, resources and workforce planning to deliver safe, efficient and commercially sound operations.
Engaging with stakeholders across the wider business to ensure safe and effective service delivery.
Leading through change and helping teams adapt to evolving business needs.
Playing a key role during operational disruption and incident response, ensuring customers and colleagues remain safe and supported.

Take a look at the role profile for more information.

What We're Looking For

We're interested in people with transferable leadership skills who can bring fresh thinking and experience from other industries.

You'll likely have:

The ability to balance safety, people, customer and commercial priorities in a complex operational environment.
Experience leading managers and large frontline teams in a fast-paced operational environment.
A proven track record of delivering performance and customer outcomes through people.
Experience developing high-performing teams through coaching, succession planning and colleague development.
Strong customer focus and a passion for service excellence.
Experience managing performance, engagement, attendance and colleague wellbeing.
Commercial awareness and an understanding of operational KPIs and business performance measures.
Excellent communication, influencing and stakeholder management skills
Experience working across multiple sites, locations or departments.
The ability to make decisions, solve problems and remain calm under pressure.
Strong planning, organisational and budgeting skills.

As well as working with a fantastic team you will also receive:

Railway Pension Scheme
Free travel on Avanti West Coast for you/spouse/partner/dependents
Privilege Travel card (75% off other train operators fares for leisure travel)
30 days holiday rising by 1 for every completed year of service to a maximum of 37 days (inclusive of bank holidays)
10 free journeys on other First Group Train Operators

We reserve the right to withdraw this advert at any time due to high volumes of applications.

At Avanti West Coast, we value the differences that make each of us outstanding! Avanti West Coast recognises the benefits of building a diverse workforce and employing people from diverse backgrounds, which includes their race, religion, age, gender, gender identity, disability, and sexual orientation.

Everyone who joins Avanti West Coast becomes part of our close-knit team. We're committed to ensuring that Avanti West Coast is inclusive, a place where people are encouraged to be themselves, and not an edited version to fit in. A place where differences are encouraged, recognised, accepted and put to good use.

Apply Now

Refine Your Search

train manager jobs in birmingham, eng

Customer Experience Manager

Loss Prevention Associate - UNIQLO Bullring

Senior Customer Service Advisor

External Event Partner Co-ordinator - Campus Services - 107858 - Grade 5

Assitant Manager

Cleaning Operations Manager

International Conversion Manager

Research Assistant

Materials Assistant

University Research Impact Manager

Deputy Technical Manager - The Core

Head of Student Engagement

Technical Apprentice

Business Development Executive

Health Club Manager

General Manager

Team Manager - AM Shift

General Manager - Live in

Charity Fundraising Campaign Manager – Birmingham

Section Administrator [Off Track]

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