Automotive service advisor Work, Jobs in Birmingham, Wmd (with Salaries)

Service Advisor
Paul Rigby Group —Birmingham
- £32,000 - £34,000 a year
- Full-time
- CRM software
- Customer service
- Organisational skills
- Employee discount
Quick apply
Audi Service Advisor
Listers —Worcester
- Up to £36,000 a year
- Full-time
- Customer service
- Administrative experience
- Health & wellbeing programme
- Employee discount
Trainee Service Advisor
Listers —Stratford-upon-Avon
- £32,000 a year
- Full-time
- Free parking
- Health & wellbeing programme
2d
BMW Service Advisor
Sytner BMW Warwick —Warwick
- Weekend availability
- Customer service
- Administrative experience
- Organisational skills
- Employee discount
Customer Service Advisor
Unipart —Nuneaton
- £30,000 a year
- Customer service
- Continuous improvement
- Communication skills
- Employee assistance programme
Quick apply
2d
Service Advisor
Listers —Nuneaton
- £31,000 - £37,000 a year
- Full-time
- Customer service
- Administrative experience
- Free parking
- Health & wellbeing programme
Service Advisor
Fitch Autos Limited —Walsall
- £32,000 - £36,000 a year
- Full-time
- Customer service
- In-person
- Cash handling
- Free parking
- Store discount
Quick apply
5d
Service Advisor
Arbury Motor Group —Stourbridge
- From £26,000 a year
- Full-time
- Customer service
- Driving
- In-person
- Employee discount
Quick apply
5d
Receptionist/Service Advisor
ACL Auto Repairs LTD —Stourbridge
- From £12.71 an hour
- Full-time
- Customer service
- Data entry
- Organisational skills
- Free parking
- Employee discount
Quick apply
5d
Aftersales Advisor - Solihull KIA
Allen Motor Group —Solihull
- £30,620.42 a year
- Full-time
- Customer service
- Administrative experience
- Driving
- Employee discount
- Referral programme
Service Advisor
Riverside Consultancy —Kidderminster
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Quick apply
Parts Advisor - Skoda
Johnsons Cars —Stourbridge
- £26,650 a year
- Full-time
- Driving
- Organisational skills
- Communication skills
- Employee discount
Quick apply
Service Advisor
Rygor Auto —Kidderminster
- Full-time
- Customer service
- Communication skills
- Health & wellbeing programme
- Annual leave
Weekend Parts Sales Advisor
LKQ Corporation —Coventry
- Part-time
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Parts Advisor - Birmingham VWCV
Volkswagen Commercial Vehicles —Birmingham
- Full-time
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Vehicle Workshop Supervisor/Controller
West Midlands Fire Service —Birmingham
- £44,552.56 - £47,987.68 a year
- Full-time
- Maintenance
- Driving
- In-person
- Free parking
- Annual leave
Quick apply
Parts Advisor Apprentice - Trade Supplier Level 2 - Coventry
GTG —Coventry
- Full-time
- English
- IT
- Communication skills
- Employee discount
Parts Advisor
NUNEATON CAR SALES —Nuneaton
- £24,000 - £32,000 a year
- Full-time
- Bilingual
- Microsoft Excel
- In-person
Quick apply
10d
Parts Advisor - Trade Supplier Level 2
GTG —Warwick
- Full-time
- IT
- Communication skills
- School
Workshop Controller - Volkswagen
Johnsons Cars —Solihull
- Up to £35,000 a year
- Full-time
- Organisational skills
- Communication skills
- Employee discount
Quick apply

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Service Advisor

Paul Rigby Group
Birmingham

Quick apply

Job details

Full-time
£32,000 - £34,000 a year

Benefits

Company pension
Employee discount

Qualifications

CRM software
Driving Licence
Customer service
Organisational skills
IT
Communication skills

Full job description

Service Advisor

Location: Birmingham, West Midlands, United Kingdom

Salary: £32,000 to £34,000 per annum

Contract Type: Full-time, Permanent

About Paul Rigby Ltd

At Paul Rigby Ltd, we pride ourselves on delivering exceptional automotive services with a customer-first approach. As a well-established and trusted name in the Birmingham area, we are dedicated to supporting our team members and driving success through quality and professionalism. We are currently seeking a motivated and personable Service Advisor to join our dynamic team and contribute to our ongoing growth and customer satisfaction.

The Role

As a Service Advisor, you will be the vital link between our customers and the workshop. Your role is pivotal in ensuring every customer receives a seamless and positive experience from the moment they contact us to the completion of their vehicle’s service or repair. You will act as the face of Paul Rigby Ltd, providing expert advice, managing appointments, and coordinating with technicians to deliver excellent service.

Key Responsibilities

Greet customers warmly and professionally, both in person and over the phone, making them feel valued and understood.
Accurately log and assess customer vehicle issues and service requirements.
Provide clear and honest estimates for repairs and servicing, explaining work required and answering any customer queries.
Schedule and manage workshop appointments efficiently to maximise productivity and customer satisfaction.
Liaise closely with technicians and parts departments to ensure timely and accurate completion of work.
Keep customers informed throughout the service process, updating them on progress and any additional work needed.
Process invoices, payments, and warranty paperwork with attention to detail and accuracy.
Maintain comprehensive customer records and service history in the company management system.
Promote additional products and services where appropriate, supporting business growth.
Handle customer concerns or complaints promptly and professionally, escalating when necessary to maintain high satisfaction levels.

Qualifications & Skills

Previous experience as a Service Advisor or in a similar customer-facing role within the automotive industry is highly desirable.
Strong communication skills with a friendly, approachable manner and the ability to build rapport quickly.
Excellent organisational skills and the ability to manage multiple priorities in a fast-paced environment.
Good IT literacy, experience with workshop management software or CRM systems is advantageous.
A sound understanding of vehicle servicing and repair processes is preferred but not essential.
Problem-solving skills and a proactive approach to customer service.
Full UK driving licence is beneficial.

What We Offer

Competitive salary package of £32,000 to £34,000 per annum reflecting your skills and experience.
Permanent, full-time position with a supportive and friendly team environment.
Opportunities for personal and professional development within a growing company.
Contributory pension scheme.
Holiday entitlement in line with UK employment law, plus bank holidays.
Employee discounts on vehicle servicing and repairs.

How to Apply

If you are enthusiastic about delivering exceptional customer service and want to be part of a respected automotive team in Birmingham, we would love to hear from you. Please submit your CV via our careers page or the job board in which you found this advert.

Paul Rigby Ltd is an equal opportunities employer and welcomes applications from all suitably qualified persons regardless of their race, sex, disability, religion/belief, sexual orientation or age.

Quick apply

Refine Your Search

automotive service advisor jobs in birmingham, wmd

Service Advisor

Audi Service Advisor

Trainee Service Advisor

BMW Service Advisor

Customer Service Advisor

Service Advisor

Service Advisor

Service Advisor

Receptionist/Service Advisor

Aftersales Advisor - Solihull KIA

Service Advisor

Parts Advisor - Skoda

Service Advisor

Weekend Parts Sales Advisor

Parts Advisor - Birmingham VWCV

Vehicle Workshop Supervisor/Controller

Parts Advisor Apprentice - Trade Supplier Level 2 - Coventry

Parts Advisor

Parts Advisor - Trade Supplier Level 2

Workshop Controller - Volkswagen

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