Business director Work, Jobs in Birmingham, Wmd (with Salaries)

Director of Customer Success EMEA
Johnson Controls —Solihull
- Full-time
- CRM software
- Bachelor's degree
- Continuous improvement
1d
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
1d
Project Director
Omexom UK —Birmingham
- PMP
- Project management
- Bachelor's degree
People Business Partner
West Midlands Combined Authority —Birmingham
- £62,906 - £70,535 a year
- Part-time
- Management
- Human resources
- AI
- Annual leave
- Employee discount
9h
Business Development Director
Mercury Hampton Ltd —Birmingham
- £90,000 - £120,000 a year
- Sales
- Travel
Quick apply
Business Development Director
PKF Smith Cooper —Birmingham
- Full-time
- Hybrid work
- Business development
- Communication skills
- Banking
- Annual leave
- Employee discount
Product Director
Fortress Interlocks Limited —Wolverhampton
- £100,000 - £110,000 a year
- No degree
- Travel
- Employee assistance programme
Quick apply
7d
Senior Manager, Supply Chain Operations - South
CHEP —Birmingham
- Full-time
- Hybrid work
- Travel
- Human resources
- In-person
- Employee assistance programme
Quick apply
Director Business Development
Nationwide Building Society —Birmingham
- £70,000 - £90,000 a year
- Full-time
- Travel
- Financial services
- Business
5d
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Operations Co-ordinator - BHX
Carousel Logistics —Birmingham
- Travel
- IT
6d
Head of Change Delivery
Bevan Brittan —Birmingham
- Part-time
- Hybrid work
- AI
- Communication skills
- Office experience
- Employee assistance programme
7d
Transformation Manager
E.ON UK PLC —Solihull
- Full-time
- Hybrid work
- IT
2d
Senior Digital Marketing Director
Daaan Designs Creative & Digital Solutions Ltd —Birmingham
- £84,000 - £126,000 a year
- Full-time
- Marketing
- Business development
- Analysis skills
- Flexitime
- Sick pay
Quick apply
Business Development Director
Tarmac —Solihull
- Military
- Engineering
- Business development
- Employee discount
People Operations Director
RSM UK —Birmingham
- Full-time
- Human resources
- Leadership
16h
Programme Director
Safran —Wolverhampton
- Full-time
- Continuous improvement
- Leadership
- Communication skills
7d
IT Director – UK
Tony Gee and Partners LLP —Birmingham
- Hybrid work
- Computer Science
- IT
- Leadership
- Annual leave
- Employee assistance programme
Director of External Communications
Gambling Commission —Birmingham
- £90,000 a year
- Full-time
- Presentation skills
- Annual leave
12d
Head of New Business
BDO —Birmingham
- Full-time
- Sales
- SQL
- Contracts
12d

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business director jobs near birmingham, wmd

Director of Customer Success EMEA

Johnson Controls -
Solihull

Apply Now

Job details

Full-time
1 day ago

Benefits

Company pension

Qualifications

CRM software
Bachelor's degree
Continuous improvement
Team management
Leadership
Communication skills

Full job description

Director of Customer Success EMEA

What You Will Do
As Director of Customer Success for EMEA, you will lead and shape the region’s customer-focused strategy, ensuring a consistent, high-quality experience across all touchpoints. You will work cross-functionally with operations, plants, and sales teams to align service delivery with business objectives and customer expectations. This role is critical in driving customer satisfaction, retention, and long-term value, while proactively identifying opportunities to improve service processes and resolve customer concerns efficiently. You will also provide strategic input into forecasting, service mix, and pricing support, ensuring commercial decisions are aligned with customer needs and organisational goals.

What We Offer

Competitive salary and performance-based bonus scheme
Comprehensive benefits package including pension and healthcare
Career development and progression opportunities within a global organisation
Collaborative and inclusive working environment
Opportunity to influence and shape customer success strategy across EMEA

How You Will Do It

Lead and develop the EMEA Customer Success function, ensuring alignment with global strategies
Build strong relationships with key customers to understand needs and enhance satisfaction
Collaborate with sales, operations, and manufacturing teams to deliver seamless customer solutions
Monitor customer performance metrics and implement continuous improvement initiatives
Drive prompt and effective resolution of customer issues across the region
Provide direction on forecasting, service mix, and customer-related planning activities
Support commercial teams with pricing strategies, special concessions, and customer proposals
Establish and maintain best practices in customer success and service delivery
Develop and mentor a high-performing customer success team
Report on customer trends, risks, and opportunities to senior leadership

What We Are Looking For

Required:

Proven experience in customer success, service leadership, or a related function
Minimum of 8 years’ professional experience in a customer-focused environment
Strong leadership and team management capabilities across multiple markets
Ability to collaborate effectively with cross-functional teams
Excellent problem-solving and decision-making skills
Commercial awareness and experience supporting pricing or forecasting activities
Strong communication and stakeholder management skills
University degree or equivalent combination of education and experience

Preferred:

Experience working across the EMEA region
Background in industrial, manufacturing, or service-based environments
Familiarity with CRM systems and customer performance analytics
Experience leading transformation or continuous improvement initiatives

About Us
At Johnson Controls, we transform the environments where people live, work, learn and play. As a global leader in smart, healthy and sustainable buildings, we deliver innovative solutions that integrate building systems, technology, and services. Our teams are committed to making a positive impact on people, places, and the planet. Joining Johnson Controls means becoming part of a collaborative, forward-thinking organisation where your contributions help shape the future of customer experience and operational excellence.

#LI-SB
#LI-Hybrid

Apply Now

Refine Your Search

business director jobs in birmingham, wmd

Director of Customer Success EMEA

Managing Director

Project Director

People Business Partner

Business Development Director

Business Development Director

Product Director

Senior Manager, Supply Chain Operations - South

Director Business Development

Director, Operations

Operations Co-ordinator - BHX

Head of Change Delivery

Transformation Manager

Senior Digital Marketing Director

Business Development Director

People Operations Director

Programme Director

IT Director – UK

Director of External Communications

Head of New Business

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