Case coordinator Work, Jobs in Birmingham, Wmd (with Salaries)

Senior Operations Coordinator
NetWatch Global —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Databases
- Organisational skills
- Computer skills
- Flexitime
Quick apply
Claims Coordinator
Capsticks Solicitors LLP —Birmingham
- Full-time
- Microsoft Word
- Data entry
- Phone etiquette
Quick apply
5h
Safeguarding Coordinator
Islamic Relief Worldwide —Birmingham
- £36,128 a year
- Full-time
- English
- Analysis skills
- Organisational skills
- Annual leave
- Sick pay
3d
Data Compliance Coordinator
Thermo Fisher Scientific —Birmingham
- Full-time
- Computer literacy
- English
- Quality control
10d
Compliance Case Co-ordinator
Platform Housing —Birmingham
- £28,715 - £31,905 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
2d
Knowledge Coordinator
Serco Group —Solihull
- £25,000 - £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Annual leave
5d
Private Patient Co-ordinator
Spire Healthcare —Birmingham
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
3d
Compliance Case Co-ordinator
Platform Housing Group —Birmingham
- £28,715 - £31,905 a year
- Full-time
- Travel
- Communication skills
- Annual leave
3d
Senior Student Retention Coordinator
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Hybrid work
- University
4d
Compliance Coordinator
Active Care Group —Wolverhampton
- Part-time
- Microsoft Word
- Microsoft Outlook
- Administrative experience
- Employee assistance programme
- Employee discount
Quick apply
Private Patient Co-ordinator FTC
Spire Healthcare —Sutton Coldfield
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
Legal Administrator
Kennedys Law —Birmingham
- Hybrid work
Customer Assistance Coordinator - Roadside
Allianz —Birmingham
- £15,436.34 - £27,013.60 a year
- Weekend availability
- Hybrid work
- Communication skills
- Employee assistance programme
Remediation Officer
Trinity Estates —Birmingham
- Monday to Friday
- Remote
- Employee discount
- Referral programme
Marketing Coordinator
Gallifordtry —Solihull
- Full-time
- Computer literacy
- Employee assistance programme
- Employee discount
Business Development Coordinator - 12-month FTC
Artifex Interior Systems Limited —Birmingham
- Temporary
- Business development
- Analysis skills
- Continuous improvement
Quick apply
Social Care Facilitator
Civic Recruitment Limited —Walsall
- £22.91 an hour
- Full-time
- Hybrid work
- Case management
- Communication skills
Quick apply
12d
Energy Champions Project Officer
Working Actively To Change Hillfields —Coventry
- £13.45 - £14.45 an hour
- Temporary
- Microsoft Word
- CRM software
- Data entry
- Annual leave
- Sick pay
Quick apply
Transport Coordinator
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
12d
HR Advisor
School of Coding —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Human resources
- Contracts
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply

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Senior Operations Coordinator

NetWatch Global -
Birmingham

Quick apply

Job details

Permanent | Full-time
£30,000 - £35,000 a year

Benefits

Casual dress
Cycle to work scheme
On-site gym
Flexitime
Company pension
Company events
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Meeting coordination
Dashboard visualisation
Case record updates
Microsoft Office Suite
Databases
Appointment booking and call handling
Organisational skills
Computer skills
Management reporting
Communication skills
A Level

Full job description

Applications will only be considered with a cover letter outlining your interest in NetWatch Global and why you’re a strong candidate for the role. We value cover letters written in your own words, reflecting your genuine interest and experience.

Submit your application via Indeed or our website: https://netwatchglobal.com/careers/senior-operations-coordinator

The Role

In 2022, NetWatch established a new division dedicated to interviewing police officers and other relevant parties, such as policyholders and witnesses, to accurately gather information about incidents on behalf of insurer clients.

We are seeking a Senior Operations Co-Ordinator to support our expanding department. This individual will be highly organised, efficient and skilled at multi-tasking, providing essential administrative support to our Investigations team. Beyond this, the successful candidate will assist Senior Management and adapt to cross-functional needs within the business. This is a role for a genuinely independent and self-sufficient operator who takes full ownership of their workload. The successful candidate will act as the backbone of the Investigations team, ensuring the department runs smoothly day to day. This is an excellent opportunity to play a key role in a growing department.

Salary: £30-35,000

Start Date: As soon as possible

Location: Hybrid. One day per week at our Birmingham office, following an initial week of in-office training.

Job Description

Management Information & Reporting: Producing two monthly dashboards, analysing raw operational data to identify trends and flag risks, and supporting the Department Lead with resource planning, performance oversight, and informed decision-making.
Calendar ownership: taking primary responsibility for the smooth running of the team’s calendars, ensuring schedules are co-ordinated with optimal timing and availability, conflicts are resolved, and everyone has clear visibility of upcoming commitments.
Escalation point: acting as a first point of contact for scheduling and coordination conflicts, exercising judgement to prioritise and resolve.
Interview Coordination: Owning the end-to-end scheduling of interviews with the police, from initial request through to confirmation, and managing payments via BACS or cheque.
Policyholder Interview Invitations: Contacting policyholders to invite them to interview within specific deadlines, taking ownership to ensure the interview invite is sent to the policyholder within agreed turnaround times.
Court Enquiries & Hearing Coordination: Proactively take ownership of time-sensitive enquiries with courts and police forces to confirm hearing schedules and promptly relay accurate information to the rota’d team member to support travel arrangements and ensure no hearings are missed.
Follow-ups & Reminders: Sending chaser emails to interviewees and courts to confirm attendance and address any scheduling conflicts or unexpected changes. Making phone calls to chase or clarify information.
Handling Queries: Responding to inquiries related to fees, scheduling, and processes, ensuring clear and professional communication.
Case Management: Booking in cases on case management system, maintaining accurate records, and ensuring all relevant documentation and communications are stored.
Daily Checks: Conducting daily reviews of the intelligence team's inbox to ensure all actions have been accurately managed, booked in, and recorded on the case management system.
Correspondence & Notifications: Managing written and verbal communications with insurer clients, police forces, and courts, primarily via email, ensuring clarity, accuracy, and professionalism.
Post-Interview Processing: Ensuring all required actions, such as processing refunds or updating case files, are completed after interviews take place.
Senior Management Support: providing comprehensive administrative support to Senior Management and adapting to cross-functional needs within the business, as required.
Additional Responsibilities: any additional tasks assigned by department manager to support the interviewing team’s objectives and ensure efficient operations.

Person Specification

Key skills:

Ownership – proactively manages tasks through to completion with minimal oversight.
Multi-tasking Enthusiast – thrives on juggling tasks whilst prioritising effectively.
Excellent Organisational Skills – skilfully manages administration tasks, ensuring smooth operations and clear communications across parties.
Fast and Efficient – completes tasks promptly while maintaining high standards.
Adaptable – flexible in handling changing priorities, new challenges, and diverse tasks.
Excellent Communication - confident on the phone, and delivers clear, concise, and audience-focused written and verbal communication for effective professional interactions.
Professional Conduct - Maintains a respectful and professional demeanour in all interactions.
Reliable – able to work autonomously to a high standard, whilst maintaining attention to detail and ensuring a smooth process.
Honesty and Integrity – personal characteristics essential to anyone at NetWatch.
Passionate – demonstrates a strong passion for their work and a genuine commitment to NetWatch

Experience:

A minimum of 2+ years’ experience in a similar operations or coordination role, taking ownership of tasks and working autonomously within a fast-paced environment (ideally in a B2B environment).
3 x A Levels C or above or equivalent required
Competent at utilising MS Office including Excel and adapting to new database systems
Desirable – An understanding of court and police administration processes

Benefits

Flexi-time (build your own week around the core hours of 10am-2:30pm – please note that flexibility is required to meet business needs, including occasional early starts (e.g. 7:45am for 8:00am interviews) and later finishes (e.g. 5:30pm) to support interviews and complete time-sensitive court enquiries)
Remote working / hybrid
On-site gym
Employee benefits and wellbeing program
24 days leave plus bank holidays, with a flexible holiday policy
Buy and sell leave scheme
Length of service rewards
Company pension scheme
Training and development opportunities
Regular team social events and clubs
Cycle to work scheme
Casual dress code

Accessibility Statement

NetWatch Global is committed to creating an inclusive and accessible environment for all. If you require any accommodations during the application process, please call and ask for HR.

Pay: £30,000.00-£35,000.00 per year

Benefits:

Casual dress
Company events
Enhanced maternity leave
Enhanced paternity leave
Flexitime
On-site gym

Work Location: In person

Quick apply

Refine Your Search

case coordinator jobs in birmingham, wmd

Senior Operations Coordinator

Claims Coordinator

Safeguarding Coordinator

Data Compliance Coordinator

Compliance Case Co-ordinator

Knowledge Coordinator

Private Patient Co-ordinator

Compliance Case Co-ordinator

Senior Student Retention Coordinator

Compliance Coordinator

Private Patient Co-ordinator FTC

Legal Administrator

Customer Assistance Coordinator - Roadside

Remediation Officer

Marketing Coordinator

Business Development Coordinator - 12-month FTC

Social Care Facilitator

Energy Champions Project Officer

Transport Coordinator

HR Advisor

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