crm manager Work, Jobs in birmingham, wmd (with Salaries)

Senior CRM Manager FTC
Propel Together —Birmingham
- Up to £65,000 a year
- Hybrid work
- CRM software
- Salesforce
- Leadership
Campaign & CRM Manager
ZEISS Group —Birmingham
- Full-time
- Salesforce
- Analysis skills
- Project management
Email and Automation Manager
BDO —Birmingham
- Full-time
- Microsoft Outlook
1d
Senior CRM Manager - Lifecycle & Retention
M-KOPA —Birmingham
- Full-time
- Remote
Group Senior CRM Manager –12-month FTC
Halfords —Redditch
- £60,000 - £65,000 a year
- Full-time
- Hybrid work
- CRM software
- Annual leave
- Employee discount
Senior CRM Executive
Lounge —Solihull
- Hybrid work
- Microsoft Excel
- Data analysis skills
Campaign and Content Manager
Culligan UK limited —Birmingham
- Full-time
- Sales
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
CRM Executive
The Works —Coleshill
- Hybrid work
- Organisational skills
- Employee assistance programme
- Employee discount
6d
Inside Sales, Account Manager
BT Group —Birmingham
- CRM software
- Sales
- Salesforce
14d
Key Account Manager (HF1333988)
Flourish —Birmingham
- £38,000 a year
- Full-time
- Hybrid work
- Sales
- Organisational skills
- IT
Quick apply
Key Account Manager
ASSA ABLOY —Solihull
- Sales
- Organisational skills
7d
Key Account Manager - Aerospace
Trelleborg Sealing Solutions - Aerospace —Solihull
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
ECP Account Manager (East London)
ZEISS Group —Birmingham
- Full-time
- Sales
Account Manager
wavenet —Solihull
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Sales
- Annual leave
- Employee assistance programme
Quick apply
Account Manager
Intercity Technology —Birmingham
- Hybrid work
- Sales
- Travel
- Negotiation
- Employee assistance programme
Key Account Manager
Restore PLC —Coseley
- £50,000 - £60,000 a year
- 8 hour shift
- CRM software
- Microsoft Office
- Agile
Marketing manager
Qureos Inc —Wednesbury
- £50,000 - £65,000 a year
- Full-time
- Marketing
- Analysis skills
- Project management
- Annual leave
Growth Marketing Manager
Rightcheck —Coventry
- £45,000 - £55,000 a year
- Full-time
- Hybrid work
- Human resources
- Communication skills
- Marketing
- Free parking
Quick apply
7d
Senior Account Manager (HF1333988)
Flourish —Birmingham
- £38,000 a year
- Full-time
- Hybrid work
- Sales
- Mentoring
- IT
Quick apply
ECP Account Manager (North West)
ZEISS Group —Birmingham
- Full-time
- Sales

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Senior CRM Manager FTC

Propel Together -
Birmingham

Apply Now

Job details

Permanent
Up to £65,000 a year

Qualifications

CRM software
Salesforce
Leadership

Full job description

Ever wanted to own CRM at one of the UK's most recognisable consumer brands? This is a hands-on senior role leading a high-performing team of six across the full CRM programme.

Senior CRM Manager – 12-month FTC. Lead end-to-end CRM strategy and BAU delivery for a major UK retailer, managing a stable, close-knit team and a multi-channel programme at real scale.This is a rare opportunity to step into a high-impact CRM leadership role at a well-established, fast-paced UK retail and services business. With a loyal customer base and a CRM programme that spans email, SMS, direct mail and beyond, this company takes customer communications seriously – and the results show it.

The CRM team is in great shape. They've invested in building a skilled, settled group of people who genuinely enjoy working together, and they now need an experienced senior leader to come in, get up to speed quickly, and carry the programme forward with confidence. You'll own the strategy and the calendar, lead on segmentation and personalisation, drive ROI accountability across promotions, and be the primary CRM partner to teams across the business including Trading, Merchandising and Ecommerce.

This is a maternity cover position, so you'll be hitting the ground running – but you'll have a solid team behind you and real scope to make your mark. If you're the kind of CRM leader who loves being in the weeds as much as presenting to senior stakeholders, and you bring genuine warmth to the way you manage a team, this one is worth a look.

The Role
As Senior CRM Manager, you'll:

Own and deliver the CRM communication strategy and calendar, balancing promotional activity with long-term customer value and frequency
Drive incremental revenue and margin through targeted, customer-led CRM promotions with clear ROI accountability
Lead segmentation, targeting and personalisation strategy across customer need, lifecycle and channel preference
Oversee multi-channel CRM execution across email, SMS and direct mail, including approval of all BAU communications
Establish and embed a test-and-learn framework to continuously optimise offer depth, timing, messaging and channel mix
Own CRM BAU performance reporting, translating data into commercially actionable recommendations for senior stakeholders
Act as the primary CRM partner to other areas of the marketing department and business
Lead, develop and support a CRM team of six, across different levels from graduates to Manager

Required Skills
We're looking for someone who has:

Proven experience in a senior CRM role within a fast-paced consumer environment – retail, gambling, FMCG, subscription or similar
Strong hands-on expertise with email service providers, ideally Salesforce
Broad multi-channel CRM experience across email, SMS, direct mail and web personalisation
A highly analytical, data-driven approach with strong audience selection and segmentation skills
A warm, collaborative leadership style with experience developing and supporting a team
Confident stakeholder management skills and the ability to influence across functions and seniority levels
Comfortable being both hands-on with BAU delivery and strategic when needed – this role needs both
Highly organised and adaptable, able to manage multiple projects at pace in a changeable environment

Benefits

Salary up to £65,000 + £6,000 car allowance
Hybrid working – 3 days in office, 2 days from home
Be part of a stable, high-performing CRM team with a fantastic culture
Work on a CRM programme of real scale with genuine commercial impact

Apply Now

Refine Your Search

crm manager jobs in birmingham, wmd

Senior CRM Manager FTC

Campaign & CRM Manager

Email and Automation Manager

Senior CRM Manager - Lifecycle & Retention

Group Senior CRM Manager –12-month FTC

Senior CRM Executive

Campaign and Content Manager

CRM Executive

Inside Sales, Account Manager

Key Account Manager (HF1333988)

Key Account Manager

Key Account Manager - Aerospace

ECP Account Manager (East London)

Account Manager

Account Manager

Key Account Manager

Marketing manager

Growth Marketing Manager

Senior Account Manager (HF1333988)

ECP Account Manager (North West)

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