Customer care manager Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Relationship Manager
nGeneration —Tipton
- £32,000 a year
- Full-time
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Cleaning Manager
ABM UK —Perry Barr
- £37,000 a year
- 8 hour shift
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
Quick apply
Customer Service Manager
Welcome Break —Warwick
- Up to £36,000 a year
- Management
- Customer service
- Free parking
- Employee discount
Customer Service Team Leader
Atkore —West Bromwich
- CRM software
- Customer service
- Continuous improvement
- Free parking
- Annual leave
Quick apply
Delivery Team Leader (fixed term)
CIPP —Solihull
- Up to £30,000 a year
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Free parking
- Store discount
Quick apply
13d
Customer Service Manager - West Midlands Area
Morrisons —Rubery
- Hospitality
- Team management
- Employee discount
Quick apply
10d
ZARA BIRMINGHAM DEPUTY STORE MANAGER
INDITEX —Birmingham
- Full-time
- Customer service
- Leadership
Quick apply
10d
Chief Hospitality Uniforms & Guest Services Solutions Officer
Bordados Ochoa Hospitality Apparel Ltd —Birmingham
- £165,420 a year
- Full-time
- Hospitality
- Management
- English
Quick apply
8h
Senior Hotel Guest Services Manager
NAM Rentals and Integrated Services —Birmingham
- £5,000 - £5,500 a month
- Full-time
- Hospitality
- Hotel
- Supervising experience
Quick apply
Business Support Administration Manager
Berkley Care Group —Warwick
- £42,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
9d
Customer Experience Manager
First Fence —West Bromwich
- £38,000 - £43,000 a year
- Full-time
- Management
- Sales
- Merchandising
- Annual leave
- Employee discount
Quick apply
2d
Assistant Manager
Starbucks —Birmingham
- Part-time
- Leadership
- Store discount
- Employee assistance programme
TEAM MANAGER
Primark —Birmingham
- £33,189 a year
- Sales
- Organisational skills
- Leadership
- Annual leave
Junior Account Manager
Limegreen Marketing —Birmingham
- From £28,500 a year
- Full-time
- Management
- Sales
- Marketing
- Free parking
- Health & wellbeing programme
Quick apply
People & Service Team Leader
River Island —Birmingham
- Weekend availability
- Sales
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
Team Leader
WHSmith Travel —Birmingham
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Team Leader
WH Smith PLC —Birmingham
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
General Manager
Swim Sports Company Ltd —Oldbury
- £32,000 - £37,000 a year
- Weekend availability
- Sales
- Customer service
- Business development
- Employee discount
Quick apply
7d
Customer Support Manager
Momentus —Birmingham
- Remote
- Hospitality
- Management
- SQL
Quick apply
Area Manager, Customer Fulfillment
Amazon UK Services Ltd. —Minworth
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management

I want to receive the latest job alerts for customer care manager in birmingham, wmd

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

customer care manager jobs near birmingham, wmd

Customer Relationship Manager

nGeneration -
Tipton

Quick apply

Job details

Full-time
£32,000 a year

Benefits

Company pension

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
Customer service
Microsoft Office
Project management
Organisational skills
IT
Communication skills

Full job description

Company Overview:

Join nGeneration, a leading provider of IT Services and Solutions to the Hospitality, Leisure, and Retail Industry. With over 22 years of experience, we pride ourselves on delivering innovative solutions and exceptional service to our clients. Our Head Office is located at Vaughan Park, Sedgley Road East, Dudley, DY4 7UJ.

Position Overview:

As a Customer Relations Manager (CRM), you will play a pivotal role in ensuring the satisfaction of our clients by managing their accounts and overseeing the delivery of our solutions and services. Reporting to the Director of Account Development, you will act as the main point of contact for customers, ensuring that their needs are met and their expectations are exceeded.

Key Objectives:

Serve as the liaison between the customer and the nGeneration Managing Director.
Ensure that all solutions, managed services, and deployment services are delivered in accordance with contractual obligations and to the satisfaction of the customer.

Main Responsibilities:

Manage customer accounts on a day-to-day basis, ensuring compliance with contractual obligations.
Measure, monitor, and make recommendations for improvement of the customer service delivery experience.
Attend customer head office on a weekly basis as required.
Act as an escalation point for support issues from the customer.
Prepare monthly invoicing for maintenance, hardware, and IMACS services for the customer.
Arrange and chair weekly internal management departmental meetings.
Attend and chair weekly and monthly Service Review meetings and provide monthly reporting to the Managing Director.

Key Tasks:

Develop and maintain customer relationships on a day-to-day basis with all key stakeholders.
Act as the first point of contact for customer requests, queries, and escalations.
Develop an in-depth knowledge of the customer, their brands, aims, and objectives.
Understand nGeneration’s contractual obligations to ensure compliance at all times.
Thoroughly investigate customer complaints and provide recommendations for improvement.
Identify opportunities for revenue growth for nGeneration.

Requirements

Skills and Attributes:

Previous experience in a field-based IT implementation or field service role preferred.
Previous experience in EPOS, a good understanding of technology in hospitality.
Understanding of IT implementation or field service roles within the hospitality or retail industry.
Strong verbal and written communication skills.
Confident and outgoing personality with the ability to work under pressure.
Excellent project management, planning, and organisational skills.
Positive attitude with a can-do approach to problem-solving.
High attention to detail and ability to work both independently and as part of a team.
Competent in Microsoft Excel, Word, and Outlook.

Benefits

Remuneration and Conditions:

Salary: £32,000 per annum
Full-time, Permanent position
Working hours: Due to the nature of the business and the role that you conduct your hours of work are those required, worked over five days a week, to carry out your duties to the satisfaction of the company and as necessitated by the needs of the business. Office opening hours are: 9:00 am – 5:30 pm.
Expenses reimbursed in line with company policy
28 Days Holiday including Bank Holidays
Contributory Workplace Pension scheme
Employee recognition awards and benefits

Quick apply

Refine Your Search

customer care manager jobs in birmingham, wmd

Customer Relationship Manager

Cleaning Manager

Customer Service Manager

Customer Service Team Leader

Delivery Team Leader (fixed term)

Customer Service Manager - West Midlands Area

ZARA BIRMINGHAM DEPUTY STORE MANAGER

Chief Hospitality Uniforms & Guest Services Solutions Officer

Senior Hotel Guest Services Manager

Business Support Administration Manager

Customer Experience Manager

Assistant Manager

TEAM MANAGER

Junior Account Manager

People & Service Team Leader

Team Leader

Team Leader

General Manager

Customer Support Manager

Area Manager, Customer Fulfillment

I want to receive the latest job alerts for customer care manager in birmingham, wmd

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected