Dispatch manager Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Service Advisor
Etech Mobility UK Ltd —Birmingham
- £27,000 - £37,400 a year
- Full-time
- Sales
- Customer service
- English
- Annual leave
Quick apply
Site Manager
Slicker Recycling —Stourport-on-Severn
- £50,000 a year
- Full-time
- Management
- Laboratory experience
- Supervising experience
- Employee discount
Quick apply
Assistant Depot Manager
First Fence —West Bromwich
- £42,000 a year
- Monday to Friday
- Human resources
- Communication skills
- Annual leave
- Employee discount
Quick apply
14d
Transport Shift Manager
Evri —Coventry
- £40,500 a year
- Full-time
- Microsoft Office
- Analysis skills
- IT
8d
Area Manager
Amazon UK Services Ltd. - A10 —Coventry
- Weekend availability
- Bachelor's degree
- Business
- Leadership
- Flexible schedule
Operations Controller
Styles Precision Ltd —Kidderminster
- £42,000 - £47,000 a year
- Full-time
- ERP systems
- In-person
Quick apply
Warehouse Manager
Lefroy Brooks —Wolverhampton
- £38,000 - £45,000 a year
- Full-time
- Microsoft Excel
- ERP systems
- Microsoft Office
- Referral programme
Quick apply
10d
Dispatch Manager
APP Wholesale Ltd —Tamworth
- £30,000 a year
- Full-time
Quick apply
Warehouse Manager M/F/X
PIP Global Safety —Wolverhampton
- Overtime
- Management
- ERP systems
- English
Quick apply
PERM - Venue Security Officer
CBS Arena —Coventry
- Weekend availability
- Microsoft Powerpoint
- Computer literacy
- English
- Employee assistance programme
1d
Project Assistant
Reference Technology Ltd —Tamworth
- Up to £25,878 a year
- Full-time
- Microsoft Office
- Administrative experience
- Driving
- Health & wellbeing programme
- Annual leave
Quick apply
Assembly / Supply chain Supervisor
Evac+Chair —Solihull
- Up to £18 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Office
- Employee discount
- Life insurance
Quick apply
1d
Area Manager , Operations Lead
Amazon UK Services Ltd. —Hinckley
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
3d
Facilities and Services Officer
BPP Holdings —Birmingham
- £26,227.50 a year
- Weekend availability
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Warehouse Operative (Team Building and Corporate Events)
Eventurous Ltd —Atherstone
- £24,000 - £28,000 a year
- Full-time
- Travel
- Organisational skills
- Warehouse experience
- Free parking
- Employee discount
Quick apply
11d
Warehouse Manager
SAM Leisure —Tile Hill
- From £30,000 a year
- Full-time
- Microsoft Office
- Supervising experience
- Warehouse experience
- Free parking
- Store discount
Quick apply
Reliability Maintenance Engineering Area Manager, AMZL
Amazon Capital Services UK Limited - D74 —Birmingham
- Full-time
- Management
- Engineering
- Data analysis skills
9d
Warehouse Manager
Fuse Energy —Birmingham
- Full-time
- Organisational skills
- Warehouse experience
Quick apply
Operations Manager
DSV —Swadlincote
- Full-time
- Management
- Warehouse experience
- IT
- Annual leave
- Employee discount
Warehouse Operative - Freezer
On The Rocks —Birmingham
- From £12.71 an hour
- Part-time
- Heavy lifting
- Forklift
- Warehouse experience
Quick apply

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Customer Service Advisor

Etech Mobility UK Ltd
Birmingham

Quick apply

Job details

Full-time
£27,000 - £37,400 a year

Benefits

Annual leave
Company pension
On-site parking

Qualifications

Live chat
Sales
Customer service
English
Data entry
Phone etiquette

Full job description

Etech Mobility, Birmingham (HQ)

Location: Birmingham, B8 1AU

£27,000–£30,000 base (by tier) on 40-hour patterns, pro-rata for the 48-hour pattern | + annual performance bonus (up to 10%) | Full-time, 9:00am–5:30pm | Possible patterns: Monday–Friday, 5-day rota Monday–Saturday, or Monday–Saturday (6 days)

About Etech Mobility

Etech Mobility is a UK mobility brand specialising in lightweight foldable electric wheelchairs. We sell primarily online, supported by showrooms in Birmingham and Glasgow, with additional locations planned. Our mission: making mobility affordable and empowering for everyone.

Online is our primary channel: most customers find us, research us and decide on us online. This role sits at the heart of that channel.

The role

You'll be a Customer Service Advisor at our Birmingham HQ, handling our online customer base across phone, email and chat. The work is genuinely 50/50: half is sales enquiries (helping new customers understand what they need and what to buy), half is post-sale support (resolving issues, returns, fault reports, warranty queries). Both flow through the same desk so customers get one point of contact, before and after the order.

Handle inbound phone, email and chat enquiries from prospective and existing customers
Discover what a buyer actually needs and guide them to the right product: chair, scooter or accessory
Convert enquiries into orders: specification, pricing, delivery and follow-up
Resolve post-sale issues: delivery problems, fault reports, returns, warranty queries
Coordinate with the workshop and warehouse on technical and dispatch escalations
Log every interaction in the CRM and helpdesk so the next contact has context
Follow up on warm leads who haven't yet bought, and check in on customers who recently did

You report to the Customer Service Manager.

Working pattern

Birmingham HQ-based, 9:00am to 5:30pm with a 30-minute unpaid break each day. Possible patterns, agreed before you start and consistent week to week:

Monday to Friday (5 days, 40 hours/week)
5-day rota across Monday to Saturday with one weekday off (40 hours/week)
Monday to Saturday (6 days, 48 hours/week, base pro-rated up by 20%)

Sunday is always off. Predictable schedule, life outside work.

What we're looking for

Calm, composed and empathetic by nature: our customers are often older, often anxious, and frequently making an emotional purchase
Comfortable with hard conversations: winning back frustrated customers, advising alternatives that reduce returns, taking a complaint and turning it around
Strong listener and discoverer: sales conversion in our niche comes from understanding the customer's needs in genuine conversation, not from sales technique
Customer-facing experience: phone, email or chat support, online retail, or any consumer-facing role where the conversation does the work
Good written English: half the day is email and chat
Comfortable with digital tools: phone systems, helpdesk / CRM, Shopify admin
Mobility or medical sector experience is a plus, not a requirement. We train product knowledge.

Compensation

On 40-hour patterns (Mon–Fri or Mon–Sat 5-day rota):

£27,000 starting base (Tier A), rising to £28,500 (Tier B) and £30,000 (Tier C) with tenure and proven performance
Realistic OTE at target: £29,700 (Tier A) rising to £33,000 (Tier C)

On the 48-hour pattern (Mon–Sat 6 days), base is pro-rated up by 20%:

£32,400 starting base (Tier A), £34,200 (Tier B), £36,000 (Tier C)
Realistic OTE at target: £35,640 (Tier A) rising to £39,600 (Tier C)

Applies to all patterns:

Annual performance bonus, up to 10% of base, awarded at your year-end review
28 days paid annual leave, pension auto-enrolment
Paid monthly via PAYE; bonus paid following the annual review

Career progression

Path: Customer Service Advisor → Senior Customer Service Advisor → Customer Service Manager. Senior Advisors sit at £31,000–£34,000 base by tier (OTE up to around £37,400 at Tier C); CS Manager band £35,000–£40,000 (OTE up to around £44,000). Progression is based on demonstrated performance across both sales and support sides.

Probation

Standard 3-month probation.

How to apply

Send your CV and a short cover note (one paragraph on why this role, why Etech Mobility) to [email protected]. Or apply via the LinkedIn / Indeed listing.

HQ address: Unit 9 Network Park Industrial Estate, Duddeston Mill Road, Birmingham, B8 1AU

We're hiring fast. We aim to move from application to offer within 2-3 weeks. The process is light: a CV review, a video call, and references if we proceed.

Pay: £27,000.00-£37,400.00 per year

Benefits:

On-site parking

Experience:

Inbound call: 3 years (required)
Sales: 1 year (required)
Customer service: 2 years (required)

Work Location: In person

Quick apply

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dispatch manager jobs in birmingham, wmd

Customer Service Advisor

Site Manager

Assistant Depot Manager

Transport Shift Manager

Area Manager

Operations Controller

Warehouse Manager