Call Handling & Dispatch
West Midlands Police —Birmingham
- £28,914 - £32,613 a year
- Full-time
- Customer service
- Typing
- Communication skills
- Annual leave
2h
Night Shift Traffic Clerk - 18:00 Start Monday to Friday
Clarke Transport —Oldbury
- £13.69 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
17h
Traffic Clerk - 0800 - 1830 Start Monday to Friday
Clarke Transport —Oldbury
- £12.79 an hour
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee discount
Quick apply
18h
Dispatch Operative
Alliance industrial doors —Dudley
- £25,420 - £30,000 a year
- Full-time
- Heavy lifting
- Maintenance
- Forklift
- Free parking
Quick apply
14d
Transport Compliance Coordinator
Darlaston Builders Merchants Limited —Walsall
- From £31,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Annual leave
- Employee discount
Quick apply
3d
Transport Co-ordinator
EMR Group —Wednesbury
- Full-time
- Customer service
- IT
- Annual leave
Quick apply
Helpdesk Scheduler
Emcor —Birmingham
- Full-time
- Computer literacy
- Employee assistance programme
- Referral programme
Quick apply
Dispatch Assistant (Evening shift 2pm - 10pm)
Wool Warehouse —Leamington Spa
- £13.47 - £20.20 an hour
- Overtime
- Warehouse experience
- In-person
- Free parking
- Employee discount
Quick apply
8d
Scheduler
L123 Limited —Penkridge West
- £13.00 - £14.50 an hour
- Full-time
- Microsoft Office
- Analysis skills
- Free parking
- Flexitime
Quick apply
Weekend Controller
TVS Supply Chain Solutions —Birmingham
- Weekend availability
- Employee assistance programme
- Employee discount
Operations Supervisor
Johnsons Coaches —Henley in Arden
- £32,741 a year
- Full-time
- In-person
- Free parking
- Employee discount
Quick apply
9d
Scheduler
Wates —Birmingham
- Customer service
- Microsoft Office
- Organisational skills
10d
Field Service Coordinator
nGeneration —Tipton
- £27,178 a year
- 12 hour shift
- Microsoft Word
- Hospitality
- Microsoft Excel
Quick apply
Transport Coordinator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £30,000 a year
- Full-time
- In-person
- Communication skills
- Time management
Quick apply
7d
Weighbridge Operator
A-Z Skips LTD —Bromsgrove
- £12.71 - £15.00 an hour
- Full-time
- Administrative experience
- Computer skills
- In-person
Quick apply
8d
Transport Co-ordinator
EMR UK —Darlaston
- Customer service
- IT
- Annual leave
Operations & Transport Administrator
Mudwalls Food Group —Redditch
- £13.50 an hour
- Full-time
- Microsoft Excel
- English
- IT
- Free parking
- Store discount
Quick apply
11d
Administrator
WDC Automotive Ltd t/a wedelivercars.co.uk —Walsall
- £26,500 a year
- Full-time
- Microsoft Excel
- Administrative experience
- In-person
Quick apply
8d
Service Delivery Supervisor
Johnsons Coaches —Birmingham
- Full-time
- In-person
- Communication skills
- Free parking
Quick apply
1d
Transport Co-ordinator - Nuneaton
GRS Group —Nuneaton
- £23,000 - £27,000 a year
- Full-time
- Employee assistance programme
Quick apply

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Call Handling & Dispatch

West Midlands Police -
Birmingham

Apply Now

Job details

Full-time
£28,914 - £32,613 a year
2 hours ago

Benefits

Annual leave

Qualifications

Customer service
Typing
Communication skills

Full job description

Be the calm in the chaos. Be the voice that makes a difference.

Join West Midlands Police Force Contact

When the public needs help, they need someone who can stay calm, think clearly and take action.

As a Contact Handler or Dispatcher with West Midlands Police, you will play a critical role in protecting our communities. From answering emergency 999 calls to coordinating officers responding to live incidents, your decisions will directly support public safety.

This is more than a job. It is a frontline role where your judgement, communication skills and compassion can change lives.

What will you do?

Contact Handler

You will be the first person people speak to when they need policing support.

You will:

Answer emergency 999 and non-emergency 101 calls
Listen carefully and ask the right questions to understand risk
Record accurate information using police systems
Assess incidents and make timely decisions
Provide reassurance and guidance to people in distress

Dispatcher

You will help coordinate the policing response across the West Midlands.

You will:

Deploy officers to incidents using multiple systems
Make decisions quickly while managing changing situations
Communicate clearly with officers and teams across the force
Monitor incidents and provide accurate updates

What We're Looking For

This role requires people who can stay calm under pressure, make sound decisions and provide a professional service to the public during challenging situations.

To be successful, you will need:

Accurate keyboard skills with a minimum typing speed of 25 words per minute
Accurate verbal and written language skills, with the ability to capture important information clearly
The ability to prioritise and multi-task under pressure, achieving deadlines while maintaining accuracy and quality
Proven decision-making skills, with the confidence to assess information and take appropriate action

You will also need excellent communication, listening and teamwork skills, along with the ability to manage sensitive conversations professionally and respectfully.

Previous experience in customer service, emergency services, healthcare, dispatch, control rooms or other public-facing roles is welcomed, but we are primarily looking for the right attitude, resilience and commitment to helping others.

Training and support

You will receive a comprehensive training programme designed to prepare you for this important role.

Your training will include:

Call handling
Dispatch procedures
Police systems
Risk assessment and decision-making
Practical scenarios and ongoing coaching

You will also have access to wellbeing support and development opportunities throughout your career.

Salary and benefits

Salary: £28,914 - £32,613 plus up to 34.9% shift allowance (taking starting salary up to circa £36,000)

There are two shift patterns:

Pattern 1: Working six days followed by four days off. This is made up of two early shifts, two late shifts, and two night shifts.

Please be aware that your allowances will be paid to you once you have completed your initial training. The Force Contact team will make you aware of this when you join their team. The initial training period is a minimum of 6 weeks, but could be extended should further development be required. This will be Monday - Friday, 8am - 4pm and please note that no annual leave can be authorised during this period.

Recruitment Process

Our recruitment process is designed to help us identify people who have the skills, judgement and behaviours needed to succeed in this important frontline role.
Successful candidates will progress through the following stages:

Online application and paper sift - You will complete an online application form, which will be reviewed against the skills, experience and behaviours required for the role.
Assessment centre - Candidates who successfully pass the application stage will be invited to attend an in-person assessment centre. This gives you the opportunity to demonstrate your communication skills, decision-making ability, teamwork and how you respond under pressure. The assessment centre will include activities designed to reflect the role, including:
- Mock 999 call scenarios
- Dispatch exercises
- Team-based activities
Interview - Successful candidates from the assessment centre will attend an interview to explore your motivation for joining Force Contact, your understanding of the role and the skills you can bring to the team. Note, the assessment centre and interview will be hosted on the same day)
Pre-employment checks - If you are selected as a preferred candidate, you will be required to successfully complete a number of pre-employment checks before receiving a formal offer.
- Vetting checks - You must successfully complete Recruitment Vetting and Counter Terrorism Clearance before starting the role. This includes providing information relating to your background and financial history as part of the vetting process.
- Medical checks - Appointment to this role is subject to successfully completing medical checks. This may include a drugs test and, where required, a fitness assessment.
- Reference checks - You will need to provide details covering at least five years of employment, education or other relevant activity history, including information that demonstrates your background during this period.

We are committed to supporting candidates throughout the recruitment process and reasonable adjustments are available for those who need them.

Are you ready?

This is a role for people who want to make a difference.

If you can listen, think, decide and act when it matters most, we want to hear from you.

Apply today and become part of the team that keeps the West Midlands safe.

Apply Now

Refine Your Search

dispatch operator jobs in birmingham, wmd

Call Handling & Dispatch

Night Shift Traffic Clerk - 18:00 Start Monday to Friday

Traffic Clerk - 0800 - 1830 Start Monday to Friday

Dispatch Operative

Transport Compliance Coordinator

Transport Co-ordinator

Helpdesk Scheduler

Dispatch Assistant (Evening shift 2pm - 10pm)

Scheduler

Weekend Controller

Operations Supervisor

Scheduler

Field Service Coordinator

Transport Coordinator

Weighbridge Operator

Transport Co-ordinator

Operations & Transport Administrator

Administrator

Service Delivery Supervisor

Transport Co-ordinator - Nuneaton

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