Home solutions advisor Work, Jobs in Birmingham, Wmd (with Salaries)

Customer Services Advisor (Part Time)
Tandem Group Plc —Birmingham
- £13.06 an hour
- Part-time
- CRM software
- Microsoft Outlook
- Analysis skills
- Free parking
- Store discount
Quick apply
Customer Service Advisor
Kingswood Mobility Group —Droitwich
- £13.46 an hour
- Overtime
- Customer service
- English
- Data entry
- Health & wellbeing programme
- Referral programme
Quick apply
5d
Customer Service Advisor - Claims
Homeserve —Walsall
- £28,000 a year
- 12 hour shift
- Hybrid work
- Computer literacy
- Computer skills
- Free parking
- Employee assistance programme
Quick apply
1d
Customer Sales Advisor (Full Time)
SureStore —Birmingham
- £27,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Store discount
- Employee discount
Quick apply
3d
Recruitment Advisor Midlands
Midlands —Cannock
- £35,000 a year
- Full-time
- Travel
- Recruiting
- Organisational skills
- Annual leave
Quick apply
Inbound Sales Advisor
Rightio Subcontractor Ltd —Oldbury
- £26,436.80 - £31,000.00 a year
- Full-time
- CRM software
- Customer service
- Free parking
- Store discount
Quick apply
Energy Adviser
Coventry Citizens Advice —Coventry
- £26,798 a year
- Full-time
- Hybrid work
- Customer service
- English
- Microsoft Office
Quick apply
10d
Learning & Development Consultant
Softcat —Birmingham
- Hybrid work
- Training & development
- School
- Flexible schedule
Procurement & Supply Apprentice
Citizen Housing —Birmingham
- £15,392.00 - £24,454.04 a year
- Full-time
- In-person
- Business
- Communication skills
Quick apply
HR Coordinator
IMI Group —Birmingham
- Microsoft Powerpoint
- Customer service
- Bachelor's degree
Quick apply
1d
Protection Advisor (SELF EMPLOYED)
Southcote Financial Limited —Birmingham
- From £40,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Communication skills
- Marketing
- Free parking
- Work from home
Quick apply
3d
No7 Advisor
Boots —Dudley
- £16 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
DEPARTMENT MANAGER - BIRMINGHAM BULLRING
H&M —Birmingham
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
12d
Virtual Key Account Manager
IQVIA —Birmingham
- Full-time
- Remote
- Work from home
- Employee discount
Customer Experience Advisor
Perk —Birmingham
- Weekend availability
- Hybrid work
- Bar
- English
- Travel
- Relocation assistance
- Annual leave
Learning and Organisational Development Advisor
Platform Housing Group —Birmingham
- £33,284 - £36,982 a year
- Full-time
- Travel
- Training & development
- Leadership
Learning and Organisational Development Advisor (6 Month FTC)
Platform Housing Group —Birmingham
- Training & development
- Leadership
- Negotiation
HR Advisor (12 Month FTC)
Capgemini —Birmingham
- Hybrid work
- Analysis skills
- Continuous improvement
- Conflict management
9d
MP Publican Recruitment Advisor
Punch Pubs —Burton-On-Trent
- From £29,000 a year
- Full-time
- CRM software
- Hospitality
- Sales
- Work from home
- Employee assistance programme
Quick apply
4d
Client Support Analyst
Johnson Controls —Solihull
- Full-time
- Hybrid work
- CRM software
- Analysis skills
- Continuous improvement
- Employee assistance programme
- Employee discount
9d

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Customer Services Advisor (Part Time)

Tandem Group Plc -
Birmingham

Quick apply

Job details

Permanent | Part-time
£13.06 an hour

Benefits

Free parking
Store discount
Health & wellbeing programme
Annual leave
Company pension
Company events
Employee discount
Sick pay
On-site parking

Qualifications

CRM software
Customer service call handling
Microsoft Outlook
Inbound customer enquiry call handling
GCSE
Internal department liaison
Microsoft Office Suite
Analysis skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Services Advisor

Office Based: Part Time

Birmingham, Castle Vale (B35 7AG)

About Us

We are designers, developers, and retailers of sports, leisure, home, garden and mobility equipment. The business is looking to recruit a dynamic, focused customer services advisor to provide first class service to our customers across Tandem Group plc.

Key Responsibilities

Handle inbound customer enquiries via phone, email, and online channels in a professional and timely manner
Process sales orders across websites and online marketplaces accurately
Manage customer queries, including, replacements and refunds, ensuring a high level of customer satisfaction
Maintain and update customer records using internal databases and systems
Coordinate the dispatch of warranty and replacement parts
Work collaboratively with other departments and provide flexible support when required

Person Specification

The successful applicant will have the ability to learn a range of different products sold across the group. Product ranges consistently change, and one needs to be pro-active in their approach to product knowledge. They must be friendly, confident, and have great people skills with the ability to listen to a customer’s needs is paramount. The successful applicant must also be able to work pro-actively & independently, be commercially and customer focused. Strong telephone skills and excellent written skills are a must and experience of certain computer packages such as Microsoft Outlook is preferable.

Be confident, friendly, and professional with excellent interpersonal skills
Demonstrate strong listening skills and the ability to understand customer needs
Be self-motivated, organised, and able to work both independently and as part of a team
Show a proactive approach to learning new products, with the ability to quickly build product knowledge
Have a strong commercial awareness and a genuine commitment to delivering excellent customer service

Skills & Experience

Previous experience in a customer service role is essential
Excellent verbal and written communication skills
Strong problem-solving abilities with a practical, solutions-focused approach
Good numerical and analytical skills
Experience using Microsoft Office applications (particularly Outlook); experience with CRM or order management systems is advantageous

Benefits

Free on-site parking
Complimentary tea and coffee, with access to kitchen facilities
25 days annual leave plus bank holidays
Life assurance (2x annual salary)
Company pension scheme (available after probation)
Staff discount on company products
Monthly treats and company-wide celebration events
Access to a dedicated wellness room

Hours of work

Office based, part time role will be a minimum of 20 hours, between 8.30 am to 5pm, Monday to Friday and flexible remote weekend cover.

Salary
£13,587.60 for 20hrs (£25,476.75 Pro Rata For 37.5 hrs)

Job Types: Part-time, Permanent

Pay: £13.06 per hour

Benefits:

Company events
Company pension
Employee discount
Free parking
Health & wellbeing programme
On-site parking
Sick pay
Store discount

Ability to commute/relocate:

Birmingham B35 7AG: reliably commute or plan to relocate before starting work (required)

Education:

GCSE or equivalent (required)

Experience:

Customer Service: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

home solutions advisor jobs in birmingham, wmd

Customer Services Advisor (Part Time)

Customer Service Advisor

Customer Service Advisor - Claims

Customer Sales Advisor (Full Time)

Recruitment Advisor Midlands

Inbound Sales Advisor

Energy Adviser

Learning & Development Consultant

Procurement & Supply Apprentice

HR Coordinator

Protection Advisor (SELF EMPLOYED)

No7 Advisor

DEPARTMENT MANAGER - BIRMINGHAM BULLRING

Virtual Key Account Manager

Customer Experience Advisor

Learning and Organisational Development Advisor

Learning and Organisational Development Advisor (6 Month FTC)

HR Advisor (12 Month FTC)

MP Publican Recruitment Advisor

Client Support Analyst

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