Knowledge manager Work, Jobs in Birmingham, Wmd (with Salaries)

Resident Services Assistant - 12 month fixed-term contract
ourHRpeople —Birmingham
- £28,000 a year
- Full-time
- Computer literacy
- English
- Microsoft Office
- Health & wellbeing programme
- Life insurance
Quick apply
Strategic Foodbank & Community Hub Manager
Arden Foodbank —Alcester
- £16,000 - £17,500 a year
- Part-time
- Writing skills
- Computer skills
- In-person
Quick apply
Operations Manager
Firma Stella Sports Memorabilia —Kidderminster
- £45,000 - £50,000 a year
- Full-time
- In-person
- Communication skills
- Free parking
- Store discount
Quick apply
ER Manager
Helping Hands —Alcester
- Up to £65,000 a year
- Analysis skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
Quick apply
Customer Onboarding & Transition Specialist
Focus Group —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- PMP
- Customer service
- Analysis skills
Quick apply
Graduate Project Manager (Energy) - Birmingham - 2027
Stantec —Birmingham
- Hybrid work
- Bachelor's degree
- Business
Project Manager
West Midlands Combined Authority —Birmingham
- £49,464 - £54,979 a year
- Part-time
- Microsoft Office
- Agile
- Annual leave
- Employee discount
2d
Delivery Manager
HM Courts & Tribunal Service —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Leadership
- Communication skills
- Annual leave
- Employee discount
11d
Learning and Development Coordinator
Helping Hands Homecare —Alcester
- £29,000 - £30,000 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
Client Relationship Manager (Full Time, 37.5 hours per week)
Auriga Services —Birmingham
- £40,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- In-person
- Leadership
- Annual leave
Quick apply
Facilities Manager
Sigma Components Limited —Hinckley
- £45,000 - £50,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Team management
- Free parking
- Health & wellbeing programme
Quick apply
Assistant Manager - Supported Accommodation
Akela Future Living —Halesowen
- £35,000 a year
- Full-time
- Team management
- Computer skills
- Budgeting
Quick apply
10d
Project Manager
OCS Group —Birmingham
- Monday to Friday
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
Quick apply
Assistant Project Manager-Full-time (Day shift)
T B S Mechanical Services —Birmingham
- £30,500 - £50,000 a year
- Full-time
- Supervising experience
- Product management
- Organisational skills
- Free parking
- Employee discount
Quick apply
11h
Immigration Services Officer (111957-0726)
University of Warwick —Coventry
- £35,608 - £46,049 a year
- University
- Continuous improvement
- Communication skills
Business Development Executive
Aldridge Security —Birmingham
- From £27,742 a year
- Full-time
- CRM software
- Business development
- In-person
- Free parking
- Employee discount
Quick apply
13d
Employment and Skills Manager
Walsall Housing Group —Walsall
- £39,539 - £41,772 a year
- Full-time
- Communication skills
- Annual leave
2d
Project Coordinator
TXO Group —Solihull
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Free parking
- Annual leave
Quick apply
2d
Case Worker 20 Hours per Week
BIRMINGHAM DISABILITY RESOURCE CENTRE —Birmingham
- £27,336.53 a year
- Full-time
- Microsoft Word
- Management
- Experience working with individuals with disabilities
Freelance Event Operations Manager
KERB —Birmingham
- £200 - £250 a day
- Weekend availability
- Heavy lifting
- Travel
- POS
- Employee discount
Quick apply

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Resident Services Assistant - 12 month fixed-term contract

ourHRpeople -
Birmingham

Quick apply

Job details

Full-time | Fixed term contract
£28,000 a year

Benefits

Health & wellbeing programme
Company pension
Private medical insurance
Life insurance
Referral programme
On-site parking

Qualifications

Branding
Community engagement
Customer service call handling
Inbound customer enquiry call handling
Computer literacy
Facilities management
English
Microsoft Office Suite
Microsoft Office
Tenant engagement
Social media platforms
Client services
Front desk
Cleaning
Residential lettings
Customer interaction
Budgeting
Marketing
Property management

Full job description

Resident Services Assistant – Hairpin House - Job Description

Company Overview

ila is an emerging Build to Rent property management company which is an abbreviation of ‘I live around.’ We celebrate all that is great about city centre living and offer flexible accommodation plans that enable our residents to achieve their lifestyle aspirations.

The ila brand has been built on four brand pillars which form the cornerstones of what we do, how we do it and why. Each element underpins how we want to be perceived by our residents, the local communities in which we operate, and the wider BTR market. Our purpose is to provide accommodation that our residents feel proud to call home, with kind and welcoming in-house staff. Each property offers flexibility that enables tenants to achieve their lifestyle aspirations, whilst reflecting the culture and connection of their local community.

ila is looking to hire a Resident Services Assistant for Hairpin House, a new BTR scheme in Birmingham consisting of 237 residential apartments. The Resident Services Assistant will assist in driving the performance of the site through collaborating with the on-site team to achieve the same goals, whilst delivering an industry leading resident experience.

The Resident Services Assistant will work alongside the team to ensure that KPI’s are achieved to include, lettings, minimising rental debt, budget management, robust health and safety management, and positive resident reviews, whilst maintaining the highest of standards on site.

We are looking for individuals who will take ownership of all tasks assigned to them and do so with a can-do attitude and a people first approach to the role.

This role will report directly into the Assistant Community Manager and will collaborate with other teams across the UK.

Site Management
Communicate well with colleagues to ensure you work together as a team and take an enterprising approach to the role.
First point of contact/front of house presence for Hairpin House.
Co-ordinate, instruct and allow access for services to the development.
To be responsible for all deliveries to main reception, by receiving, safekeeping and issuing of all parcels/registered mail in line with the company procedure.
Carry out specific daily/weekly tasks as agreed with the City Manager/Assistant Community Manager.
Support City Team with tasks at Sherborne Place when required.
Customer Service
Provide outstanding customer service to residents.
Ensure a warm, welcoming, helpful, efficient, and responsive reception service for residents, telephone callers and visitors.
Manage and respond to general enquiries via phone, email and other channels.
Assist with resident engagement strategies to ensure a strong resident community is built and maintained.
Record, monitor and respond to any resident feedback.
Assist with resident communications through multiple channels.
Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Promote and encourage a neighbourly and community atmosphere.
Meet and interact with residents in a customer friendly and professional manner.
Seek ways to exceed service expectations of residents and enhance the brand. 
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Assist with executing the smooth running of all aspects of the community.
Provide an information service for the local area.
Ensure all reception/admin requests are well managed and the reception desk is manned from the hours of 8am until 8pm (on a rota basis).
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.

Marketing, Social Media, Events & Community Presence

Post frequently on social media platforms ensuring content is aligned to the brand manifesto.
Drive the highest rates of retention and community engagement.
Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing. 
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Assist with planning and hosting networking events to create and forge new relationships within the community.
Promote events/give-aways to residents to ensure they are deemed successful.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google.

Facilities Management and Health & Safety

Ensure all risks to visitors, staff and residents are removed or reported.
Ensure security and emergency procedures are always adhered to, taking an active role in the event of an emergency, and reporting any concerns.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance.

Leasing

Support the overall marketing/leasing efforts and offer input and suggestions regarding promotions, advertisements, and pricing.
Assist with regularly reviewing competitor activity and provide robust reporting to evidence this. 
Drive the highest rates of retention and community engagement.
Achieve positive resident reviews on various online platforms to include but not limited to home views and Google. 
Validate Right to Rent document checks.
To support Leasing Manager with leasing process when needed.

Operations

Ensure resident issues and service requests are addressed and dealt with quickly, efficiently, and professionally.
Take ownership of the reception/communal areas and ensure they are kept clean, tidy, and well-presented at all times.
Assist with turnaround of vacant apartments, including check-out reports, schedule of cleaning, repair, and maintenance. 
Check-in inspections conducted before the arrival of tenants, alongside uploaded details on HelpTheMove.
Implementation of operational site procedures and processes.

The ideal candidate will have:  

Experience in a similar role, preferably in either BTR or PBSA.
Professional presentation, be confident and outgoing in nature.
Basic understanding of landlord and resident relationship.
Basic health and safety knowledge.
Excellent English language skills - both written and spoken.
IT literate - MS Office at intermediate level and other relevant software a level to undertake the role satisfactorily.

ila are looking to build their team with individuals who are excited to grow alongside them. Employees are encouraged to have an identity within their team and utilise their assets/skills to fulfil their day-to-day roles.

Pay: £28,000.00 per year

Benefits:

Company pension
Health & wellbeing programme
Life insurance
On-site parking
Private medical insurance
Referral programme

Experience:

similar role: 2 years (required)
BTR or PBSA: 1 year (preferred)

Work Location: In person

Quick apply

Refine Your Search

knowledge manager jobs in birmingham, wmd

Resident Services Assistant - 12 month fixed-term contract

Strategic Foodbank & Community Hub Manager

Operations Manager

ER Manager

Customer Onboarding & Transition Specialist

Graduate Project Manager (Energy) - Birmingham - 2027

Project Manager

Delivery Manager

Learning and Development Coordinator

Client Relationship Manager (Full Time, 37.5 hours per week)

Facilities Manager

Assistant Manager - Supported Accommodation

Project Manager

Assistant Project Manager-Full-time (Day shift)

Immigration Services Officer (111957-0726)

Business Development Executive

Employment and Skills Manager

Project Coordinator

Case Worker 20 Hours per Week

Freelance Event Operations Manager

I want to receive the latest job alerts for knowledge manager in birmingham, wmd

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