Network railway customer service Work, Jobs in Birmingham (with Salaries)

Managed Stations Customer Service Assistant
Public Sector Resourcing —Birmingham
- Full-time
- English
9d
Team Organiser
Balfour Beatty —Birmingham
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
- Annual leave
1d
Head of Performance
Network Rail —Birmingham
- £71,163 - £86,801 a year
- Full-time
- Hybrid work
- Analysis skills
- Leadership
- Free parking
- Annual leave
8d
Human Factors Consultant (All Levels)
WSP —Birmingham
- Part-time
- Hybrid work
- Maintenance
- Flexitime
- Work from home
Midlands Rail Hub Service Development Manager
WM Trains —Birmingham
- Analysis skills
- Continuous improvement
- Employee assistance programme
12d
Operations Controller
Porterbrook —Stratford-upon-Avon
- Full-time
- Communication skills
- Free parking
- Annual leave
Quick apply
4d
Programme Manager
DfT Operator —Birmingham
- Up to £77,503 a year
- Full-time
- Agile
- Leadership
- Communication skills
- Annual leave
Quick apply
9d
Project Manager
DfT Operator —Birmingham
- Up to £56,000 a year
- Full-time
- Leadership
- Communication skills
- Annual leave
Quick apply
9d
Package Lead - Roads, Bridges, Infrastructure
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Civil engineering
- Project management
- Continuous improvement
- Gym membership
Quick apply
Senior Project Manager
DfT Operator —Birmingham
- Up to £70,000 a year
- Full-time
- Management
- Mentoring
- Communication skills
- Annual leave
Quick apply
9d
Senior Systems Engineer
AECOM —Birmingham
- Full-time
- Hybrid work
- Engineering
- English
- Leadership
5d
Carriage Cleaner Supervisor
WM Trains —Worcester
- £29,086 a year
- Full-time
- Management
- Supervising experience
- Team management
- Employee assistance programme
9d
Operations Manager
Porterbrook —Long Marston
- Full-time
- Driving
- IT
- Leadership
- Free parking
- Annual leave
Quick apply
Senior Cost Manager / Associate - Highways & Infrastructure
Rider Levett Bucknall —Birmingham
- Full-time
- Hybrid work
- Civil engineering
- Continuous improvement
- Contracts
- Gym membership
Quick apply
12d
Rolling Stock Projects Engineer
Porterbrook —Long Marston
- Full-time
- Management
- Computer literacy
- Engineering
- Free parking
- Annual leave
Quick apply
Senior Design Engineer
Siemens —Birmingham
- Full-time
- Engineering
- Computer networking
- Contracts
- Annual leave
- Employee discount
9d
SIS Systems Design Engineer
M Group —Warwick
- System design
- Employee discount
11d

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Human Factors Consultant (All Levels)
WSP —Birmingham
Conducting Project Ergonomics Surveys including observing current railway signalling tasks, level crossing control, measuring operational workload, impact…
Zero Hours POS Rep
Readypower Group —Nottingham
Lead by example and seek opportunities for improvement that can enhance our service and improve customers’ experience. At least 3 years’ rail experience.

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Managed Stations Customer Service Assistant

Public Sector Resourcing -
Birmingham

Apply Now

Job details

Full-time
9 days ago

Qualifications

English

Full job description

On behalf of Network Rail, we are looking for Customer Service Assistants for a 6 Month contract based in Birmingham.

Network Rail is at the heart of revitalising Britain’s railway. From Crossrail - Europe’s largest civil engineering project - to investment in world-class stations and major programmes of electrification, we are involved in some of the most ambitious and diverse ventures that this country has ever seen. We at Network Rail are dedicated to becoming one of Britain's best employers and believe this starts with placing the candidate at the heart of everything we do!

As a Customer Service Assistant, your main responsibilities will be:

To provide a highly visible point of contact for station users providing customer service to all, including visitors, contractors, retailers, TOC’s and customers travelling throughout the station.
To undertake regular station checks including contractor compliance, security, safety and equipment in accordance with relevant company standards and procedures, completing the relevant paperwork for audit purposes.
Responding to and recording emergencies and incidents involving the general public and industry partners, as required.
To provide a point of contact for the reporting of faults within the station, maintaining appropriate records, reviewing and closing actions as required.
Actively assisting and providing information to customers travelling throughout the station.
To check contractors have relevant risk assessments and method statements prior to issuing Permit to Work.
In liaison with customers, external authorities and regulators, implement plans to prevent and manage criminal activity on the station, including discouraging and preventing unauthorised persons from entering or remaining on the station.
To provide a proactive role in dealing with hazards or unsafe conditions, checking that all such occurrences are reported correctly.
Fulfilling allocated duties as prescribed within Emergency Plans.

Essential:

Good command of English language, both written and oral.
Experience of working in a customer facing environment.
Confidence to deal with different types of situations assertively.
Experience of working effectively as part of a team.

Please be aware that this role can only be worked within the UK and not Overseas.

Network Rail is an equal opportunity employer and values diversity. They welcome applications from everyone.

Disability Confident

As a member of the Disability Confident Scheme, Network Rail guarantees to interview all candidates who have a disability and who meet all the essential criteria for the vacancy. In cases where we have a high volume of candidates who have a disability who meet all the essential criteria, we will interview the best candidates from within that group.

Armed Forces Covenant

Network Rail guarantees to interview veterans or spouses / partners of military personnel who meet all the essential criteria for the vacancy. In cases where we have a high volume of ex-military candidates / military spouses or partners, who meet all of the essential criteria, we will interview the best candidates from within that group.

In applying for this role, you acknowledge the following "this role falls in scope of the Off Payroll Working in the Public Sector legislation. Any rates of payment quoted will reflect the gross rate per day for the assignment and will be subject to appropriate taxes and statutory costs. As such the payment to the intermediary and your income resulting from this contract will be different".

Apply Now

Refine Your Search

network railway customer service jobs in birmingham

Managed Stations Customer Service Assistant

Team Organiser

Head of Performance

Human Factors Consultant (All Levels)

Midlands Rail Hub Service Development Manager

Operations Controller

Programme Manager

Project Manager

Package Lead - Roads, Bridges, Infrastructure

Senior Project Manager

Senior Systems Engineer

Carriage Cleaner Supervisor

Operations Manager

Senior Cost Manager / Associate - Highways & Infrastructure

Rolling Stock Projects Engineer

Senior Design Engineer

SIS Systems Design Engineer

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