work from home housing officer Work, Jobs in birmingham (with Salaries)

Income Collection Officer
Pinnacle Group —Birmingham
- £33,000 - £35,000 a year
- Microsoft Word
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Homeless Centre Support Officer
Birmingham City Council —Birmingham
- £28,598 - £33,699 a year
- Weekend availability
- Customer service
- Communication skills
8d
Administration Officer
Pegasus Supported Housing Ltd —Birmingham
- From £13,218.40 a year
- Part-time
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Free parking
- Annual leave
Quick apply
5d
Supported Housing Officer
Reds Housing Ltd —Birmingham
- £27,000 - £32,000 a year
- Full-time
- English
- Organisational skills
- In-person
- Free parking
- Referral programme
Quick apply
Estates Liaison Officer (Housing)
Midland Heart —Birmingham
- £37,773 a year
- Travel
1d
Information Governance Officer
Regulator of Social Housing —Birmingham
- £33,678 - £37,225 a year
- Hybrid work
- Travel
- Communication skills
- Annual leave
- Employee discount
1d
Customer Engagement Officer
GreenSquareAccord —Birmingham
- £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
14d
Housing Income Officer
Bromford —Tamworth
- £34,000 a year
- Hybrid work
- Employee assistance programme
- Sick pay
12d
Support Quality Assurance Officer
Pegasus Supported Housing Ltd —Birmingham
- From £13,218.40 a year
- Part-time
- Hybrid work
- Microsoft Office
- IT
- Communication skills
- Flexitime
- Work from home
Quick apply
5d
Domestic Abuse Housing Support Worker
GreenSquareAccord —Birmingham
- £13.66 an hour
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Senior Income Officer - Temporary Accommodation
Birmingham City Council —Birmingham
- £35,412 - £44,075 a year
- Full-time
- Management
- Microsoft Office
- Organisational skills
14d
Housing Support Officer
Second City Housing Ltd —Birmingham
- From £22,308 a year
- Full-time
- In-person
- Negotiation
- Referral programme
Quick apply
Rent Officer
Redditch Borough Council —Redditch
- £32,061 - £35,412 a year
- Call to connect
- Employee assistance programme
- Employee discount
7d
Community Safety Officer (Anti-Social Behaviour)
Platform Housing —Birmingham
- Up to £39,246 a year
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
13d
Community Alarm Officer
Dudley Metropolitan Borough Council —Dudley
- £31,537 - £34,434 a year
- Weekend availability
Customer Liaison Officer
Fortem Solutions Ltd —Stratford-upon-Avon
- Full-time
- Microsoft Office
- Driving
- Negotiation
- Annual leave
- Life insurance
Gas Supervisor
Mears Group —Birmingham
- Supervising experience
- Travel
- Mentoring
- Annual leave
- Employee assistance programme
Service Charge Team Lead
GreenSquareAccord —Birmingham
- £40,000 - £45,000 a year
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Director - Programme
National Housing Bank —Birmingham
- £121,076 - £141,210 a year
- Full-time
- Hybrid work
- Presentation skills
- SharePoint
- IT
- Employee assistance programme
12d
Repairs Commercial Officer
Orbit Group —Stratford-upon-Avon
- £25,420 - £36,840 a year
- Microsoft Excel
- Microsoft Office
- Leadership
5d

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Income Collection Officer

Pinnacle Group -
Birmingham

Quick apply

Job details

£33,000 - £35,000 a year

Benefits

Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Private medical insurance
Employee discount
Sick pay

Qualifications

Microsoft Word
Microsoft Outlook
Microsoft Office

Full job description

Job Introduction

Pinnacle Group are looking for an Income Collection Officer to join our Homes Team to undertake a range of income collection duties relating to rent and service charge income for the private rented sector and social housing residents. You will provide a coordinated, flexible, and effective income collection service and will be responsible for achieving and maintaining lowest levels of current rent and former tenancy arrears ensuring we maximise income recovery. You will be guided by the Income Manager and work with the housing management teams to ensure delivery of the arrear’s targets.

Our Homes Division delivers trusted housing management services across Affordable, Private Rented and Leasehold properties. We work with local authorities, registered providers and investors to support thriving communities.

The ideal candidate will be a confident communicator with a natural ability to build trust and rapport with residents, even in challenging situations. You’ll bring a proactive and empathetic approach to income recovery, combining strong knowledge of housing income management and welfare benefits with a genuine commitment to supporting tenants. If you're someone who thrives in a fast-paced environment, enjoys problem-solving, and takes pride in delivering excellent service, we’d love to hear from you.

This is a remote role with ad hoc attendance to local offices or schemes.

Who we are

Pinnacle Group is a leading UK private sector provider of housing and neighbourhood services, managing and maintaining communities where people live, learn, work and play.

We’re a people-first organisation with a values driven culture that has remained consistent for thirty years; living through how we treat our employees and our customers.

Who we’re looking for

We’re looking for someone who, alongside the key criteria below, will sign up to our values of Trust, Respect, Involve, Challenge and Deliver Excellence and will be determined to maintain the confidence of our clients and communities.

Key responsibilities will include:

Proactively reduce rent arrears across all accounts to meet monthly targets. This includes producing arrears reports and letters, engaging with residents, preparing legal instructions for possession proceedings, serving Notices, conducting home visits, applying for direct payments, attending court when required and offering advice and support to help residents sustain their tenancies
Take ownership of individual performance targets and contribute to the overall success of the income collection service
Identify residents who may benefit from specialist welfare or financial inclusion support and refer them to the Welfare Advice & Financial Inclusion Manager
Liaise effectively with external agencies including Local Authorities (Housing Benefit), the DWP (Universal Credit), social services and other relevant bodies to support income recovery
Respond to arrears-related correspondence and provide clear, accurate information to the Income Manager or Contract Manager to assist in resolving formal complaints
Plan and manage your own workload efficiently, ensuring accounts are monitored weekly and targets are consistently met

Key requirements:

Experience working in a housing and income collection setting
Background in credit control with practical knowledge of income recovery processes
Confident using housing management systems to monitor and manage accounts
Solid understanding of the legal framework for housing including Pre-Action Protocols
Demonstrable knowledge of welfare benefits, particularly Universal Credit and Housing Benefit
Proficient in MS Office applications including Word, Excel and Outlook

Our Offer

The more diverse our workforce, the better we can adapt to and reflect the needs of our customers.

We welcome applications from all backgrounds – particularly from those who represent the communities we serve.

As a colleague, you will become part of an inclusive culture, where you will have the opportunity to achieve your full potential and enhance your career through learning and development.

We offer a wide range of benefits at Pinnacle Group, dependant on your role or business area, these range from additional leave packages to pension plans and discounts at your favourite retailers

Maternity/paternity packages
Flexible Working Arrangements
Life Assurance
Enhanced Pension Scheme
Additional Annual Leave
Private Medical Insurance
Cycle to Work Scheme
Employee Assistance Programme
Retail Discounts
Childcare Assistance
Season Ticket Loans
Sick Pay Schemes
Personal Development Plans

Quick apply

Refine Your Search

work from home housing officer jobs in birmingham

Income Collection Officer

Homeless Centre Support Officer

Administration Officer

Supported Housing Officer

Estates Liaison Officer (Housing)

Information Governance Officer

Customer Engagement Officer

Housing Income Officer

Support Quality Assurance Officer

Domestic Abuse Housing Support Worker

Senior Income Officer - Temporary Accommodation

Housing Support Officer

Rent Officer

Community Safety Officer (Anti-Social Behaviour)

Community Alarm Officer

Customer Liaison Officer

Gas Supervisor

Service Charge Team Lead

Director - Programme

Repairs Commercial Officer

I want to receive the latest job alerts for work from home housing officer in birmingham

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