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No.131 The Promenade —Cheltenham
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- Full-time
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- Hotel
- Employee discount
- Referral programme
Quick apply
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2d

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Reception Manager

No.131 The Promenade
Cheltenham

Quick apply

Job details

Full-time
£42,000 - £48,000 a year
14 days ago

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Management

Full job description

Reception Manager 43,000-48,000 Pa

No.131 The Promenade, Cheltenham

Classic on the outside, contemporary British on the inside.

Traditional Georgian architecture, eclectic modern design, delicious, all-day dining. No.131 The Promenade is just a stone’s throw from the Montpellier district of Cheltenham, and has been named among the best hotels in the Cotswolds.

Benefits include,

Equal Share of Tronc
Discount in Family businesses
50% staff F&B discount
Salary Sacrifve available
Contributory pension scheme
Refer a friend reward scheme
Continual training
Uniform provided
Duty meals
Flexible Days/Rostered days off
Additional holiday increase up to 5 extra days based on time employed
Team events & incentives
Supplier trips

Key Responsibilities
Brand Leader

To ensure the guest welcome and guest experience is memorable and exceptional; developing a loyal following of returning guests who love what we do.
To develop and maintain policies and procedures which adhere to No.131 standards
To lead by example in appearance, attitude, and professionalism
To ensure brand standards and quality is maintained and protected; ensuring all furniture, silverware, books and decorations are kept well, stocks are recorded, maintenance kept up to date, renovations and furnishings are up to date and on point

Finance & Stock Management

To take understand and be fully accountable for the Profit & Loss (P&L) of the Hotel @ 131
To manage the rota to ensure smooth service delivery; ensuring accurate forecasting, heatmapping, budgeting, rota planning, and cost management
Manage stock and ordering effectively and efficiently and be fully accountable for stocktake within the Hotel @ 131, ensuring that wastage is kept to a minimum
To adhere to company policy regarding nominated suppliers, purchase orders, and cash policies
To adhere to accounts policies and requests from the Finance Department
To adhere to the company’s financial policies and procedures re. company expenditure, cash handling and banking processes
To ensure the company payroll policy is followed and adhered to; ensuring any discrepancies are followed up and dealt with immediately
To deliver accurate financial reports according to the Company procedures
To ensure that all stock, uniform and other company items are monitored, accounted for and treated with the utmost respect (informing staff that they have the same responsibility)
To deliver invoices in a timely manner as per company policy
To manage suppliers as per agreed budgets and policy procedures

People Management

To take responsibility for the day-to-day management of the Hotel @ 131 team
To take responsibility for the recruitment and selection of talented and highly skilled staff
To manage the induction process of new starters within your area in accordance with company policy
To manage develop and encourage the team to excel above and beyond expectations through training and succession plans to retain and motivate staff
To manage performance issues and escalating concerns as per company policy
To ensure people management processes are followed as per company policy re. sickness absence, family friendly policies, holidays, performance reviews, grievance etc.

Quick apply

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Reception Manager 43,000-48,000 Pa

No.131 The Promenade, Cheltenham

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