desk manager Work, Jobs in blaby, lec (with Salaries)

Service Desk Analyst (First Line)
Sytner Group —Leicester
- Full-time
- IT
- Communication skills
- Employee discount
2d
PA and Office Manager - WMG Academy Solihull
WMG Academy - UTC —Chelmsley Wood
- £34,000 - £38,220 a year
- Part-time
- Hybrid work
- Maintenance
- Administrative experience
- Supervising experience
- Referral programme
Quick apply
4d
Office & Facilities Coordinator
Ideagen —Ruddington
- Microsoft Office
- In-person
- Communication skills
IT Service Desk Analyst
Nationwide Platforms —Lutterworth
- £26,000 - £27,000 a year
- Customer service
- IT
- Annual leave
- Employee discount
Mechanical Contracts Manager
Blackrow Group —Leicester
- £55,000 - £73,109 a year
- Full-time
- Hybrid work
- Management
- Project management
- Welding
Quick apply
4d
Administration Coordinator
Bellrock Property and Facilities Management —Leicester
- £29,000 a year
- Hybrid work
- Data entry
- Organisational skills
- IT
- Health & wellbeing programme
- Annual leave
Quick apply
Customer Services Manager
NEXT —Leicester
- £30,073 a year
- Full-time
- Customer service
- Travel
- Free parking
- Employee discount
4d
Fleet Desk Manager
Paragon Banking Group —Northampton
- Part-time
- Driving
- Communication skills
- Annual leave
- Employee assistance programme
Sales Manager
hireful —Kenilworth
- Up to £40,000 a year
- Hybrid work
Quick apply
Desk Based Account Manager
dbfb Ltd —Northampton
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Travel
Quick apply
Business Development Manager
Powerforce —Northampton
- £28,000 - £30,500 a year
- Full-time
- Employee discount
- Life insurance
Veterinary Customer Success Lead – Vetsource
Mars —Waltham on the Wolds
- £43,000 - £47,000 a year
- Full-time
- Travel
- Annual leave
Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
3d
1st / 2nd Line Support Engineer
Billing Finance —Northampton
- £30,000 a year
- Hybrid work
- Azure
- Windows
- Computer networking
- Employee assistance programme
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- English
- Communication skills
IT Infrastructure Associate Project Manager
SOCOTEC UK & Ireland —Burton-On-Trent
- Full-time
- Hybrid work
- Project management
- Agile
- IT
- Employee assistance programme
- Employee discount
Quick apply
Assistant Commercial Trader
ForFarmers —Shepshed
- Full-time
- CRM software
- Sales
- Computer literacy
9d
Deputy Preschool Manager
St Marys Playgroup —Leicester
- £13.50 an hour
- Part-time
- Childcare
- Preschool
- In-person
- Free parking
Quick apply
3d
Desk Based Sales Executive
Mace Industries —Corby
- From £26,436 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
Quick apply
Regional Service Manager - Refrigeration
Integral UK —Leicester
- Full-time
- Microsoft Word
- Microsoft Excel
- Management
- Employee assistance programme
- Employee discount
Quick apply

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Service Desk Analyst (First Line)

Sytner Group -
Leicester

Apply Now

Job details

Full-time
2 days ago

Benefits

Cycle to work scheme
Discounted gym membership
Employee discount
Car scheme

Qualifications

ITIL
IT support
IT
Communication skills

Full job description

We are seeking a motivated and enthusiastic individual who recognises the value of providing outstanding customer service.

Reporting to the Service Desk Manager, the First Line Service Desk Analyst serves as the primary point of contact for colleagues across the organisation, providing IT support through various channels by logging and resolving incidents, problems, and service requests, whilst maintaining an exceptional standard of customer service.

Responsibilities:

Provide First-level IT support by logging and resolving queries related to incidents, problems, service requests, and other issues that arise, both remotely and in-person. This includes support for hardware, software, mobile devices, and other technical equipment.
Ensure that queries are logged with a high degree of detail to facilitate efficient ticket progression by other teams.
Manage Service Level Agreements and targets as specified by the Service Desk Manager.
Oversee the onboarding process for new colleagues within the organisation, ensuring that accounts are properly authorised, and system access is granted as needed.
Follow processes as trained.
Provide excellent customer service with all interactions.
Promote knowledge sharing within the team to adopt collective growth.
Participate in, and support projects as needed.

Knowledge & Experience

Experience in a previous IT support role (desired).
Strong focus on delivering excellent customer service.
Excellent verbal and written communication abilities.
Skilled in self-managing and prioritising tasks in a fast-paced environment.
A 'can-do' attitude with a willingness to learn and progress.
Knowledge of ITIL (Information Technology Infrastructure Library) would be beneficial, but not essential.

Why Sytner?

Sytner Group are delighted to provide an industry-leading benefits package.

We are passionate about continuous improvement and building an environment where everyone feels valued, appreciated and able to reach their full potential.

Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay
Career Development
Recognition of Long Service every 5 years
Discounted Car Schemes
High Street Discounts
Discounted Gym memberships
Cycle to work scheme
One day a year paid voluntary / community work

At Sytner, our values and the way we behave are important to us. We are committed to creating an equitable working environment where we value and respect every individual's unique contribution, supporting our colleagues to thrive and achieve their full potential.

As part of our commitment to Diversity and Inclusion, you have the right to ask for changes / adjustments to job interviews and the recruitment process. For more information around reasonable adjustments and the recruitment process please click here.

Unsure? Read on…

We represent over 23 of the world's most prestige vehicle brands, across our 140 UK dealerships.

We pride ourselves on ‘Developing Talent and ‘Building Careers’ and our colleagues recently scored Sytner Group an outstanding 89% on our colleague engagement survey.

Apply Now

Refine Your Search

desk manager jobs in blaby, lec

Service Desk Analyst (First Line)

PA and Office Manager - WMG Academy Solihull

Office & Facilities Coordinator

IT Service Desk Analyst

Mechanical Contracts Manager

Administration Coordinator

Customer Services Manager

Fleet Desk Manager

Sales Manager

Desk Based Account Manager

Business Development Manager

Veterinary Customer Success Lead – Vetsource

Service Delivery Manager

1st / 2nd Line Support Engineer

Senior Service Desk Engineer

IT Infrastructure Associate Project Manager

Assistant Commercial Trader

Deputy Preschool Manager

Desk Based Sales Executive

Regional Service Manager - Refrigeration

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