Retentions advisor Work, Jobs in Blaby, Lec (with Salaries)

Customer Retention Advisor
PPL PRS —Leicester
- £25,482 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
1d
Sales Advisor
Zenco Legal —Leicester
- £25,000 - £37,000 a year
- Full-time
- Analysis skills
- In-person
- Leadership
Quick apply
21h
Sales Specialist Lead - Modern Workplace (MDL & JML Services)
Cameo —Leicester
- £55,000 - £65,000 a year
- Full-time
- Hybrid work
- Azure
- Sales
- IT
- Free parking
Quick apply
8d
Contact Centre/Sales Advisor
Camping and Caravanning Club —Coventry
- £25,687.70 a year
- Overtime
- Hybrid work
- Sales
- Communication skills
- Time management
- Annual leave
- Work from home
Quick apply
SERVICE ADVISOR / RECEPTIONIST
Ron Brooks —Leicester
- From £29,000 a year
- Full-time
- Customer service
- Administrative experience
- Communication skills
- Free parking
- Annual leave
New Business & Retentions Advisor (Key Accounts) - Part time
Flogas Britain —Leicester
- £12,361.96 - £14,216.25 a year
- Hybrid work
- Sales
- Analysis skills
- Employee assistance programme
- Employee discount
Quick apply
Account Manager ( Technology Leader/Visionary)
Target Integration —University of Warwick
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- ERP systems
- Leadership
- Communication skills
- Work from home
Quick apply
7d
Service Manager
Sandicliffe —Leicester
- From £40,000 a year
- Full-time
- Customer service
- In-person
- Leadership
- Health & wellbeing programme
- Employee discount
Quick apply
7d
Resourcing Advisor
George Eliot Hospital NHS Trust —Nuneaton
- £27,485 - £31,157 a year
- Full-time
- Annual leave
9d
Live Music Advisor
PPL PRS —Leicester
- £24,852 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
6d
Client Account Manager
Lorax Compliance Ltd —Rugby
- From £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Data analysis skills
- Free parking
- Health & wellbeing programme
Quick apply
3d
Mortgage Broker - Partner Advisor
The Mortgage Experts —Leicester
- £60,000 - £100,000 a year
- Remote
- Marketing
Quick apply
Training Advisor
Coventry and Warwickshire Chamber Training —Coventry
- £27,500 - £30,000 a year
- Part-time
- Microsoft Excel
- Travel
- Mentoring
- Free parking
- Health & wellbeing programme
Quick apply
9d
HR Advisor
Bleckmann Logistics UK Ltd —Lutterworth
- £32,000 - £36,000 a year
- Full-time
- Travel
- Human resources
- Annual leave
- Employee assistance programme
Quick apply
Senior HR Advisor
GXO Logistics —Weldon and Gretton
- Up to £40,000 a year
- Full-time
- Management
- Analysis skills
- Human resources
- Annual leave
- Employee discount
7d
Faciltiies and Health and Safety Manager
Personal Homecare Pharmacy —Leicester
- £50,000 - £55,000 a year
- Full-time
- In-person
Quick apply
Business Development Manager
Experienced Energy Solutions Ltd —Tamworth
- £35,000 - £50,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Business development
- Free parking
- Health & wellbeing programme
Quick apply
Volunteer Experience and Engagement Officer
Life 2009 —Leamington Spa
- £15,200 - £15,288 a year
- Hybrid work
- Communication skills
Quick apply
14d

I want to receive the latest job alerts for retentions advisor in blaby, lec

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

retentions advisor jobs near blaby, lec

Customer Retention Advisor

PPL PRS -
Leicester

Apply Now

Job details

Full-time
£25,482 a year
1 day ago

Qualifications

Microsoft Powerpoint
Microsoft Word
CRM software
Microsoft Excel
Microsoft Outlook
Customer service
Salesforce
Microsoft Office
Administrative experience
Account management
Communication skills
A Level
Negotiation

Full job description

Can you imagine a world without music? Neither can we.

Key Details
To provide an efficient, customer-focused service through a variety of contact channels, proactively engage with existing customers to improve retention, reduce customer influenceable churn, strengthen customer relationships, and maximise customer lifetime value.

What you will be doing

Proactively manage customer contact through a variety of channels, including inbound and outbound telephone calls, email, web enquiries, and written correspondence.
Manage customer retention activity by engaging with customers who may be considering cancelling or reducing services.
Handle inbound customer enquiries relating t0 cancellations, and licensing queries.
Identify customer concerns and use effective questioning and listening techniques to understand the root cause.
Apply retention and negotiation techniques to maintain customer relationships and secure continued business.
Educate customers on the value and benefits of TheMusicLicence and address concerns or objections.
Take ownership of customer cases from initial contact through to resolution.
Accurately update customer records and maintain comprehensive account notes within Salesforce.
Create and manage follow-up tasks to ensure customer commitments and actions are completed.
Work collaboratively with internal departments to resolve customer issues quickly and effectively.
Identify opportunities to improve customer engagement, retention, and satisfaction.
Deliver a positive customer experience while consistently achieving retention, quality and service targets.
Develop and maintain knowledge of licensing processes, tariffs, policies, and relevant copyright legislation.
Undertake other duties as requested.

?You will have

Strong objection handling and negotiation skills.
Educated to at least A-Level standard or equivalent.
Competent in Microsoft Office applications including Word, Excel, PowerPoint, CoPilot and Outlook.
Experience working in customer service, retention, account management or contact center environment.
Minimum of 1–2 years' experience in a customer-facing role
Excellent verbal and written communication skills.
Experience using CRM systems, preferably Salesforce.
Strong administrative skills with excellent attention to detail.

If you play or perform music in your business, you will usually need TheMusicLicence and that’s where we come in. TheMusicLicence from PPL PRS allows you to legally play music in your business or organisation and covers virtually all commercially released music. This includes millions of the most popular and well-loved songs and recordings, not just from the UK but also from around the world.

Apply Now

Refine Your Search

retentions advisor jobs in blaby, lec

Customer Retention Advisor

Sales Advisor

Sales Specialist Lead - Modern Workplace (MDL & JML Services)

Contact Centre/Sales Advisor

SERVICE ADVISOR / RECEPTIONIST

New Business & Retentions Advisor (Key Accounts) - Part time

Account Manager ( Technology Leader/Visionary)

Service Manager

Resourcing Advisor

Live Music Advisor

Client Account Manager

Mortgage Broker - Partner Advisor

Training Advisor

HR Advisor

Senior HR Advisor

Faciltiies and Health and Safety Manager

Business Development Manager

Volunteer Experience and Engagement Officer

I want to receive the latest job alerts for retentions advisor in blaby, lec

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected