Debt relief & collection occupations Work, Jobs in Blackburn, Lan (with Salaries)

Customer Banking Agent
Capita —Preston
- £27,032 a year
- Full-time
- Hybrid work
- Financial services
- Communication skills
- Banking
- Annual leave
- Work from home
Television Licence Field Officer
Capita —Darwen
- £31,650 - £35,237 a year
- Weekend availability
- Remote
- Communication skills
10d
Debt Collection
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
10d
Collections Agent - no evenings/weekends!
Capita —Preston
- £25,155 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Work from home
Trainee Debt Advisor/Financial Services Advisor
Angel Advance —Warrington
- From £25,000 a year
- Overtime
- Hybrid work
- Customer service
- Data entry
- Financial services
- Free parking
- Store discount
Quick apply
Income Officer
Progress Housing Group Ltd —Leyland
- £37,364 - £38,684 a year
- Communication skills
- Employee assistance programme
- Sick pay
8h
Debt Advisor
The Debt Advisor Limited Manchester —Manchester
- From £27,000 a year
- Full-time
- Management
- Administrative experience
- Organisational skills
Quick apply
11h
Collections Specialist
Speed Medical —Chorley
- £25,000 - £26,500 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Organisational skills
- Financial services
Quick apply
4d
Collections Officer
Capital on Tap —Manchester
- £27,000 - £34,000 a year
- Full-time
- Financial services
- Communication skills
Debt Recovery Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
10d
Subscriptions Specialist
Scorpion Automotive —Chorley
- £28,000 a year
- Full-time
- Sales
- Customer service
- Communication skills
- Free parking
- Employee discount
Quick apply
4d
Customer Service Advisor
Phillips & Cohen Associates —Salford
- £27,100 - £31,372 a year
- Full-time
- Hybrid work
- Free parking
- Employee discount
Quick apply
10d
Field Agent / Warrant Officer - 3 Month Fixed Term Contract
Resolvecall —Manchester
- £2,224 a month
- Full-time
- Microsoft Word
- Microsoft Outlook
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
11d
Collections Support Agent
JaJa Finance Ltd —Manchester
- £29,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
8d
Field Collections Agent
Orbit Credit Services —Lancaster
- £28,665 - £35,765 a year
- Full-time
- Driving
- IT
- Employee assistance programme
- Employee discount
Quick apply
10d
Credit & Collections Specialist
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Legal Recoveries Controller
JLA —Ripponden
- Up to £30,000 a year
- Full-time
- CRM software
- Microsoft Excel
- Customer service
Quick apply
2d
Credit Management Adviser
Skipton Building Society —Skipton
- £30,000 - £33,400 a year
- Full-time
- Hybrid work
- IT
- In-person
- Communication skills
- Annual leave
1d
Lender Services Agent
DWF —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Administrative experience
- Organisational skills
Credit Control Advisor
Co-op —Manchester
- £25,430 - £26,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Sales
- Customer service
- Employee discount
1d

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Customer Banking Agent

Capita -
Preston

Apply Now

Job details

Full-time
£27,032 a year

Benefits

Annual leave
Work from home

Qualifications

Financial services
Communication skills
Banking
British Sign Language

Full job description

Join our dynamic team based at Portway House, 1 The Pavilions, Preston, PR2 2YD, where your supportive nature and excellent conversational skills will help guide Lloyds Banking Group customers on their journey to financial health! This isn't your average collection's role – you'll be managing inbound calls, engaging with customers in various financial situations, and crafting personalised, affordable solutions to meet their needs.

We’re looking for motivated, collections Banking Agents to join Lloyds Banking Group. In this role, you’ll play a vital part in supporting customers who may be experiencing vulnerability or financial difficulty.

You’ll provide clear, compliant, and empathetic support, ensuring customers receive fair outcomes and feel understood at every stage of their journey. By listening carefully, identifying individual needs, and applying appropriate support measures, you’ll help customers make informed decisions about their finances.
This is a fantastic opportunity to build a long-term career in financial services, whether you’re bringing existing experience or taking your next step within a structured, supportive, and well regulated banking environment that prioritises colleague development and customer wellbeing.

Enjoy a flexible working journey – achieve your performance milestones and unlock hybrid working from month 4, with the opportunity to work from home full-time by month 6.

The first 8 weeks of training are critical, so annual leave is not recommended during this period
Leave requests from weeks 9–22 may be considered, subject to business needs
Ongoing support and coaching to help you succeed and grow in your role

Rotational shift pattern on a 6-week cycle (fixed shift lines are not available)

Job title:

Customer Banking Agent

Job Description:

What You’ll Be Doing

Supporting customers with a wide range of banking collections queries, including those who may be in vulnerable or challenging circumstances
Providing clear, accurate, and professional guidance, tailored to individual customer needs
Identifying signs of vulnerability and taking appropriate action to ensure customers receive the right support
Handling customer complaints with care and professionalism, taking ownership to investigate issues thoroughly and resolve them fairly and effectively
Accurately recording customer interactions, actions, and decisions across multiple banking systems to ensure consistency, auditability, and quality outcomes
Using systems and processes confidently to support decision making and ensure the right outcome is delivered first time
Offering suitable solutions while balancing customer wellbeing with regulatory and risk requirements
Working collaboratively within a supportive, high performing team to deliver positive outcomes
Developing your understanding of vulnerability, financial wellbeing, and banking products through ongoing learning and training

What We’re Looking For

Strong communication and active listening skills, with the ability to engage sensitively with customers who may be vulnerable or experiencing financial difficulty
A genuine commitment to delivering fair, respectful, and supportive customer outcomes
The ability to work confidently within regulated processes, policies, and vulnerability guidelines
Confidence using systems and technology to accurately record information and support customer needs
A positive, resilient attitude with a willingness to learn and continuously develop your skills and knowledge
A strong commitment to the role, including reliable attendance and punctuality, recognising the importance of consistent customer support and actively engaging in your own development journey through training, coaching, and learning opportunities
Someone who is prepared to be coached, open to feedback, and comfortable with accountability to continuously improve performance and outcomes

Previous banking or contact centre experience is beneficial but not essential — full training will be provided , including support around identifying vulnerability and delivering appropriate customer care.

Career Progression & Development

At LBG, your development matters. We are proud of our strong internal progression culture , with around 20% of colleagues currently on a progression plan into roles such as:

Coach
Trainer
Subject Matter Expert (SME)
Team Manager

You’ll be supported with structured learning, on‑the‑job coaching, and clear pathways to help you reach your career goals.

What You’ll Get

On‑Target Earnings (OTE) of up to £30,032 , including performance‑related bonuses in the first 12 months
Guaranteed base salary of £27,032
Up to £3,000 available through a range of bonus schemes
Structured training programme with ongoing learning and development support
Clear progression opportunities across multiple career pathways
A supportive, inclusive team environment within a trusted UK banking organisation
A meaningful role where your work genuinely makes a difference to customers’ lives

What will happen next:

Choose apply now to fill out our short application
Your application will be reviewed by our recruitment team
You will be invited to attend a video interview with a member of the recruitment team
If you are successful at the first interview stage, you will be invited to attend an onsite assessment centre at our office in Preston.

Equal Opportunities

We’re an equal opportunity and Disability Confident employer, which means we recruit and develop people based on their merit and passion. We’re committed to providing an inclusive, barrier-free recruitment process and working environment for everyone. If you need the job description or application form in an alternative format (such as large print or audio), or if you’d like to discuss other changes or support you might need going forward, please email [email protected] and we’ll get back to you.

Access to Work can help candidates with a physical or mental health condition or disability to get support in the hiring process, including communication support at interviews such as a British Sign Language interpreter. If you require this support you can apply for this support at https://www.gov.uk/guidance/apply-for-communication-support-at-a-job-interview-if-you-have-a-disability-or-health-condition-access-to-work .

Location:

Preston

United Kingdom

Time Type:

Full time

Contract Type:

Permanent

Apply Now

Refine Your Search

debt relief & collection occupations jobs in blackburn, lan

Customer Banking Agent

Television Licence Field Officer

Debt Collection

Collections Agent - no evenings/weekends!

Trainee Debt Advisor/Financial Services Advisor

Income Officer

Debt Advisor

Collections Specialist

Collections Officer

Debt Recovery Controller

Subscriptions Specialist

Customer Service Advisor

Field Agent / Warrant Officer - 3 Month Fixed Term Contract

Collections Support Agent

Field Collections Agent

Credit & Collections Specialist

Legal Recoveries Controller

Credit Management Adviser

Lender Services Agent

Credit Control Advisor

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