Customer support & client services occupations Work, Jobs in Bollington, Chs (with Salaries)

Out of hours Contact Centre Supervisor
Metro Rod —Macclesfield
- £21,887 a year
- Part-time
- Management
- Supervising experience
- Organisational skills
- Free parking
- Annual leave
Attendance Officer
eGov Solutions Ltd —Macclesfield
- £35,000.00 - £38,927.06 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Bachelor's degree
Quick apply
4d
Dialler Manager
TFLI Limited —Prestbury and Tytherington
- £33,000 - £50,000 a year
- Full-time
- Microsoft Excel
- Sales
- Analysis skills
- Free parking
- Gym membership
Quick apply
9d
Help Desk Support
Trio Solutions Group Ltd —Stoke-on-Trent
- £29,000 - £30,000 a year
- 12 hour shift
- Customer service
- Computer literacy
- Organisational skills
Quick apply
Screening Service Manager
PayStream Accounting Services —Altrincham
- £50,000 - £60,000 a year
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
Change of Tenancy Advisor
Clear Business —Sale
- £24,880 - £28,594 a year
- Full-time
- Hybrid work
- Sales
- Customer service
- Negotiation
- Free parking
- Annual leave
Quick apply
12d
Customer Services Manager
Halcyon Days —Stoke-on-Trent
- £28,000 - £34,000 a year
- Full-time
- Spanish
- Customer service
- English
Quick apply
2d
Bookings Partner - Part Time
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Practice and Client Services Coordinator
Versatile Accountancy Services Ltd —Rochdale
- £26,000 - £30,000 a year
- Full-time
- Microsoft Outlook
- Customer service
- Administrative experience
- Free parking
- Flexible schedule
Quick apply
4d
Customer Insights Executive
Car Dealer Reviews —Holmes Chapel
- £25,000 - £34,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
4d
Customer Relations and Admin Support Officer
Ableworld UK Ltd —Nantwich
- £25,100 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Store discount
Quick apply
3d
Bookings Partner
Acacium Group —Stoke-on-Trent
- £24,785 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
Quick apply
Customer Service Assistant
Elior UK —Buxton
- £12.71 an hour
- Part-time
- Customer service
- Communication skills
Quick apply
3d
Customer Service Executive (HF1346010)
Flourish —Poynton
- £26,500 a year
- Full-time
- Customer service
- Administrative experience
- Organisational skills
Quick apply
Team Leader
RRG Group —Salford
- £28,000 - £37,500 a year
- Full-time
- Management
- Team management
- In-person
- Employee discount
Quick apply
5d
Telesales Team Manager - Customer Loyalty
Together —Cheadle
- Full-time
- Sales
- Analysis skills
- Supervising experience
Quick apply
Specialist Customer Care
Barclays —Knutsford
- Administrative experience
- Communication skills
- Banking
1d
Customer Service Representative
OpsArmy —Stockport
- Customer service
- English
- Computer skills
Quick apply
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Support Advisor
LiveScore Group —Stoke-on-Trent
- £26,695 a year
- 8 hour shift
- Hybrid work
- English
- IT
- Communication skills
Quick apply
5d

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customer support & client services occupations jobs near bollington, chs

Out of hours Contact Centre Supervisor

Metro Rod -
Macclesfield

Apply Now

Job details

Permanent | Part-time
£21,887 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Management
Supervising experience
Organisational skills
Leadership
Communication skills

Full job description

Ou t of hours (OOH) Contact Centre Supervisor
Metro Rod LTD
Full time, permanent
30 hours per week
£21,887 per year pro-rata

Metro Rod work with the likes of Equans, Amey, Aldi, Mitie, Greggs, McDonalds, Wetherspoons and many more in the FM, Social Housing, Property Management, Retail, Industrial and Leisure sectors. Despite having been around for over 40 years, we are a fast-growing and dynamic business and part of an ever-expanding group Franchise Brands.

Founded in 1983, Metro Rod and its sister company Metro Plumb are leading providers of drain clearance and maintenance services delivered on a largely reactive basis. The services are provided by over 60 franchisees with geographical coverage across the UK. We’ve been clearing and unblocking drains for more than thirty years and we’re proud of our reputation for quality service and customer satisfaction. Major companies and leading high street names trust us to deal with all their regular drain maintenance, and we’ll bring the same high standards of service to tackle your drain blockage.

Within the Waste & Water Services Division of Franchise Brands, is also Willow Pumps and Filta. Two expanding businesses that focus on sewage pumps and commercial kitchen solutions. Together, the brands provide a complete one-stop shop for keeping water and waste flowing.

Main Purpose of the Role :

The Out of Hours Contact Centre Supervisor is responsible for leading and developing the Weekend, Evening and Night Contact Centre teams, ensuring the delivery of exceptional customer service and operational performance outside of standard business hours.

The role provides direct supervision, coaching and support to Out of Hours agents while maintaining ownership of service delivery, customer experience, productivity and quality standards.

What does it entail?

Key Responsibilities

Take full ownership of Out of Hours service delivery.
Lead, motivate and develop the Weekend, Evening and Night teams.
Monitor live service levels and take proactive action to maintain performance targets.
Manage resource allocation and workload distribution across Out of Hours operations.
Act as the primary escalation point for operational issues occurring Out of Hours.
Ensure emergency and reactive customer requirements are managed effectively.
Conduct coaching sessions, performance reviews and quality monitoring.
Manage escalated customer contacts and complaints where required.
Drive continuous improvement initiatives across service, quality and productivity.
Participate in the management on-call rota and support major incidents and escalations.

Key Accountabilities

Weekend, Evening and Night team performance.
Achievement of Out of Hours service level targets.
Team productivity and efficiency.
Quality assurance standards.
Escalation management and operational continuity.

What do we look for?

Previous supervisory or team leadership experience within a contact centre environment.
Strong coaching and people management skills.
Experience managing performance against KPIs.
Excellent communication and interpersonal skills.
Ability to make decisions under pressure.
Customer-focused mindset.

Personal Attributes

Leadership and accountability.
Resilience and adaptability.
Strong organizational skills.
Calm decision-making under pressure.
Positive and proactive attitude.
Commitment to delivering exceptional customer service.

What do you get?

25 days annual leave – plus bank holidays
Royal London, Company Pension
Group Life Assurance
Additional Paid Leave / Special Leave
Cycle to Work Scheme
Free Eye Tests / Subsidy for Glasses
Free Standard Parking
Employee Assistance Programme
Occupational Health Support
Employee Discounts Platform - Mintago

We are an equal opportunities employer. We welcome applications from all suitably qualified individuals regardless of age, disability, gender identity, marriage or civil partnership status, pregnancy or maternity, race, religion or belief, sex, or sexual orientation.

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

SK10 2XF

£21,887 per year plus benefits

Permanent - Part-time

Posted 4 days ago

Closing date: 25/07/2026

Job reference: GR1613087MacOOHCCS

Quick Apply

Out of hours Contact Centre Supervisor

Macclesfield, Cheshire,

£21,887 per year plus benefits

Apply Now

Refine Your Search

customer support & client services occupations jobs in bollington, chs

Out of hours Contact Centre Supervisor

Attendance Officer

Dialler Manager

Help Desk Support

Screening Service Manager

Change of Tenancy Advisor

Customer Services Manager

Bookings Partner - Part Time

Practice and Client Services Coordinator

Customer Insights Executive

Customer Relations and Admin Support Officer

Bookings Partner

Customer Service Assistant

Customer Service Executive (HF1346010)

Team Leader

Telesales Team Manager - Customer Loyalty

Specialist Customer Care

Customer Service Representative

Customer Service Advisor

Customer Support Advisor

I want to receive the latest job alerts for customer support & client services occupations in bollington, chs

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