Solutions engineer Work, Jobs in Bourne, Lin (with Salaries)

MSP Service Desk Manager
RedBrick IT Solutions Limited —Bourne
- £40,000 - £45,000 a year
- Full-time
- Azure
- Management
- Customer service
- Free parking
Quick apply
5d
Engineering Lead - Multi-Skilled Engineer
Wherry and Sons —Bourne
- Up to £62,000 a year
- Full-time
- Maintenance
- Supervising experience
- In-person
- Life insurance
Quick apply
1d
Project Engineer
Anglian Water Services Ltd —Peterborough
- £47,345 a year
- Full-time
- Engineering
- Project management
- No degree
Continuous Improvement Manager
GXO Logistics —Peterborough
- Up to £52,684 a year
- Full-time
- Continuous improvement
- Communication skills
- Annual leave
- Employee assistance programme
9h
Graduate Engineer +2
Gateley —Oakham
- Master's degree
- Bachelor's degree
- IT
- Annual leave
- Employee assistance programme
Heating Engineer
Sureserve —Boston
- £42,000 a year
- Monday to Friday
- Annual leave
Quick apply
6d
Trainee Technical Marketing Engineer x2
Anglia —Wisbech
- Call to connect
- Sales
- Engineering
- Product management
Head of Chemistry
Photocentric —Peterborough
- Full-time
- Laboratory experience
- Project management
- Organisational skills
Quick apply
5d
Shift Engineer
Long Clawson Dairy Ltd —Long Clawson
- Up to £47,689 a year
- Full-time
Quick apply
Device Integrations Engineer
Automata —Boston
- £130,000 - £160,000 a year
- Hybrid work
- Travel
- APIs
- Communication skills
- Sick pay
Technical Sales Engineer
Fenflow Ltd —Spalding
- From £45,000 a year
- Full-time
- CRM software
- Sales
- Engineering
- Annual leave
Quick apply
Graduate Tendering Engineer
Howden Turbo UK Limited —Peterborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Quick apply
Lead Solutions Engineer
Anglian Water Services Ltd —Peterborough
- From £45,000 a year
- Full-time
- AWS
- Communication skills
Renewables Service & Repair Engineer
Sureserve —Lincoln
- £44,000 a year
- Customer service
- Time management
- Annual leave
Quick apply
1d
Installation Engineer
EMR Integrated Solutions —Peterborough
- Full-time
- Programmable logic controllers
- In-person
- Sick pay
Quick apply
Project Engineer
OAL - Olympus Automation Limited —Peterborough
- Programmable logic controllers
- Travel
Quick apply
Graduate Tendering Engineer
Chart Industries —Peterborough
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Annual leave
Business IT Support Engineer Apprentice
QA Apprenticeships —Wisbech
- £19,000 - £21,000 a year
- Full-time
- Azure
- Customer service
- Bachelor's degree
Workshop Engineer
Fen-Bay Services Ltd —Lincoln
- Full-time
- Driving
- Welding
- In-person
Quick apply
16h
Mechanical Maintenance Engineer
Mars —Melton Mowbray
- £50,900 - £56,900 a year
- 12 hour shift
- Microsoft Excel
- Engineering
- Programmable logic controllers
- Free parking
- Annual leave
12d

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MSP Service Desk Manager

RedBrick IT Solutions Limited
Bourne

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
5 days ago

Benefits

Free parking
Casual dress
Additional leave
Company pension
Company events
On-site parking

Qualifications

ITIL Certification
Azure
Management
Customer service
ITIL
Organisational skills
IT
Cybersecurity
Leadership
Communication skills

Full job description

Join RedBrick IT Solutions

At RedBrick IT Solutions, we’re passionate about delivering exceptional IT support and outstanding customer service. As our business continues to grow, we’re looking for an experienced Service Desk Manager to lead our support team, drive service excellence, and help shape the future of our operations.

This is an exciting opportunity for someone who enjoys leading people, improving processes and making a genuine difference. You’ll be responsible for the day-to-day management of our Service Desk, ensuring our clients receive an outstanding support experience while developing and motivating a talented team of engineers.

You’ll work closely with the Directors and play a key role in continually improving how we deliver our managed IT services.

The Role

As Service Desk Manager, you’ll have overall responsibility for the performance of our Service Desk.

You’ll lead the support team, ensure service levels are achieved, manage escalations, improve operational efficiency and help create an environment where both our customers and employees thrive.

This is a hands-on leadership role that combines people management, customer service, operational excellence and continual improvement.

Key Responsibilities

Team Leadership

· Lead, mentor and inspire a team of Service Desk Engineers.

· Conduct regular one-to-one meetings, performance reviews and development planning.

· Create a positive, supportive and accountable team culture.

· Coach engineers to continually improve both their technical and customer service skills.

· Identify training needs and support career progression.

Service Delivery

· Take ownership of Service Desk performance, ensuring SLA targets are consistently achieved.

· Monitor ticket queues and workloads to maximise efficiency and customer satisfaction.

· Act as the senior escalation point for complex technical or customer issues.

· Ensure incidents are managed professionally with clear communication throughout.

· Continually review and improve Service Desk processes and procedures.

Customer Experience

· Build strong relationships with our clients and become a trusted point of contact.

· Ensure every customer receives a professional, friendly and proactive service.

· Monitor customer feedback and identify opportunities for improvement.

· Turn service challenges into opportunities to strengthen long-term client relationships.

Operational Improvement

· Produce and review Service Desk performance reports.

· Analyse trends and recommend improvements to increase efficiency and service quality.

· Work alongside the leadership team to implement new systems, processes and best practices.

· Help develop the Service Desk as the business continues to grow.

About You

We’re looking for someone who enjoys leading people just as much as solving problems.

You’ll be an experienced Service Desk Manager, Team Leader or Senior Engineer ready to step into a management role, ideally within a Managed Service Provider (MSP).

Essential Skills & Experience

· Previous experience managing or leading an IT Service Desk.

· Experience working within a Managed Service Provider (MSP).

· Strong understanding of ITIL service management principles.

· Excellent leadership and people management skills.

· Ability to motivate, coach and develop technical teams.

· Excellent communication and customer relationship skills.

· Experience managing escalations and major incidents.

· Strong organisational skills with the ability to prioritise multiple workloads.

· A proactive approach to continual service improvement.

Desirable

· Microsoft 365 and Azure knowledge.

· Experience with PSA and RMM platforms.

· Knowledge of Cyber Security best practices.

· ITIL Foundation qualification.

What We Offer

· Salary of £40,000 - £45,000, depending on experience.

· Company pension.

· Ongoing training and professional development.

· Opportunities for career progression.

· A supportive, friendly working environment.

· The opportunity to genuinely influence how our Service Desk operates.

· Free on-site parking.

· Regular team events.

Why Join RedBrick?

At RedBrick, we believe that great customer service starts with a great team. We invest in our people, encourage new ideas and empower our managers to make decisions that improve both the customer experience and the working environment.

If you’re passionate about leadership, customer service and delivering exceptional IT support, we’d love to hear from you.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Additional leave
Casual dress
Company events
Company pension
Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

solutions engineer jobs in bourne, lin

MSP Service Desk Manager

Engineering Lead - Multi-Skilled Engineer

Project Engineer

Continuous Improvement Manager

Graduate Engineer +2

Heating Engineer

Trainee Technical Marketing Engineer x2

Head of Chemistry

Shift Engineer

Device Integrations Engineer

Technical Sales Engineer

Graduate Tendering Engineer

Lead Solutions Engineer

Renewables Service & Repair Engineer

Installation Engineer

Project Engineer

Graduate Tendering Engineer

Business IT Support Engineer Apprentice

Workshop Engineer

Mechanical Maintenance Engineer

I want to receive the latest job alerts for solutions engineer in bourne, lin

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