Customer support & client services Work, Jobs in Bradford, Eng (with Salaries)

Customer Partnership Manager
Nexus Vehicle Rental —Pudsey
- £40,000 - £45,000 a year
- Full-time
- Hybrid work
- Management
- English
- Supervising experience
- Life insurance
Quick apply
4d
Customer Assistant
Motion 1 international —Leeds
- £26,500 - £28,000 a year
- Overtime
- Bilingual
- Microsoft Word
- Hospitality
- Referral programme
Quick apply
Customer Service Advisor
PROJECT GROUP INVESTMENTS LIMITED —Leeds
- £13 - £16 an hour
- Full-time
- Hospitality
- Customer service
- In-person
Quick apply
23h
Office Administrator
Hall Surfacing LTD —Bradford
- £24,420.00 - £35,996.30 a year
- Full-time
- CRM software
- English
- Project management
Quick apply
3d
Client Liaison Manager
Avery Healthcare —Leeds
- £29,250 a year
- Sales
Quick apply
Customer Service Advisor
FIRST ASPIRE LIMITED —Leeds
- £14 - £16 an hour
- Full-time
- Hospitality
- Customer service
- No experience needed
- Free parking
- Gym membership
Quick apply
4d
Receptionist
P&BFoods Ltd —Bradford
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
7d
Customer Success Specialist
Assured Data Protection —Leeds
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Sales
Quick apply
Client Acquisition Specialist
Morgan Fuels —Leeds
- £26,500 - £28,000 a year
- Full-time
- Microsoft Powerpoint
- Sales
- Salesforce
- Free parking
- Annual leave
Quick apply
13d
Customer Sales Assistant
FIRST ASPIRE LIMITED —Leeds
- £14 - £15 an hour
- Full-time
- Hospitality
- Customer service
- In-person
- Free parking
- Gym membership
Quick apply
23h
Client Services Manager
Bobble Digital Department —Leeds
- £29,000 - £32,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- Analysis skills
- Health & wellbeing programme
- Annual leave
Quick apply
5d
Installations Administrator
Express Bi Folding Doors —Leeds
- £25,000 - £26,000 a year
- 8 hour shift
- Customer service
- English
- Microsoft Office
Quick apply
3d
Cleaning Supervisor
OCS Group —Bradford
- £14 an hour
- Overtime
- Communication skills
Quick apply
Sales and Marketing Trainee
Motion 1 international —Leeds
- £28,000 - £32,000 a year
- Full-time
- Hospitality
- Sales
- Customer service
- Referral programme
Quick apply
Technical Support Specialist
Diagnostic Healthcare Ltd —Farsley
- £25,000 - £28,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Administrator Reception
Everlast Group —Leeds
- £26,564.10 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Employee assistance programme
Quick apply
19h
Client Services Executive
CDS Print Services —Leeds
- Hybrid work
- Microsoft Office
- Communication skills
Quick apply
12d
Office Administrator
Williams Lea —Leeds
- £26,227.50 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Referral programme
3d
Export Customer Solutions Operator
Rhenus SE & Co. KG —Bradford
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Free parking
- Employee assistance programme
Customer Events Assistant
PROJECT GROUP INVESTMENTS LIMITED —Leeds
- £13 - £16 an hour
- Full-time
- Hospitality
- Sales
- Customer service
Quick apply
23h

I want to receive the latest job alerts for customer support & client services in bradford, eng

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Customer Partnership Manager

Nexus Vehicle Rental -
Pudsey

Quick apply

Job details

Permanent | Full-time
£40,000 - £45,000 a year
4 days ago

Benefits

Cycle to work scheme
Private medical insurance
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking

Qualifications

Management
English
Supervising experience
Continuous improvement
NVQ

Full job description

At Nexus, we embrace every challenge, using innovation and technology to transform complexity into opportunity. As the UK’s leader in tech-enabled business mobility, we go the extra mile to deliver cu ing-edge solutions that drive real impact. We’re looking for problem solvers who thrive in fast-paced environments, are excited by change, and share our passion for delivering more than just results – because at Nexus, we lead by example, push boundaries, and succeed together.

Our tech-led approach is for businesses with higher volumes and complex requirements from a range of sectors, whatever the category.

At Nexus, we’re always moving forward. As a responsible business, we grow, we innovate, and we relentlessly enhance our tech, so you never have to stop.

This attitude drives everything we do – for our customers, our people and our suppliers – and is grounded in the synergy of four core values.

Never stop evolving
Never stop anticipating
Never stop committing
Never stop collaborating

About the role

As Customer Partnership Manager, you will take full ownership of the day-to-day performance of our frontline customer contact operation across telephony, email, live chat, administration and vehicle sourcing activity.

You will be accountable for ensuring service levels are consistently achieved, customer interactions meet quality standards, and operational performance supports the wider business.

This role is hands-on, performance-led and delivery-focused.

What you'll do

Full operational ownership of all inbound and outbound customer contact channels, ensuring SLAs and response times are delivered consistently.
Leading the frontline operation to ensure new hire and booking requests are processed accurately, efficiently and within agreed service levels.
Managing outsourced client relationships where Nexus delivers contact centre and sourcing services on their behalf, ensuring contractual SLAs, service standards and reporting requirements are consistently achieved, and client confidence is maintained.
Working alongside our planning manager, you will manage real-time performance across all channels — monitoring volumes, queue times, backlogs, productivity and utilisation — taking immediate corrective action where required.
Driving performance against key operational KPIs including:
Service Level & Abandonment
Response & Resolution Times
Average Handling Time
Productivity & Utilisation
Quality Customer Interactions
Accuracy of administrative processing
Outsourced Partner SLA & Quality Performance
Providing clear daily direction to our Customer Partnership Team Leaders and Rental Support Agents, setting priorities and reallocating resource to manage demand fluctuations.
Leading structured performance management through regular 1:1s, coaching and objective setting, addressing underperformance in line with Nexus policies and standards.
Acting as the operational escalation point for complex or high-impact customer issues, ensuring swift and professional resolution.
Maintaining strong oversight of administrative workflows to ensure accuracy, attention to detail and timely completion of all back-office activity.
Embedding a genuine “customer first” culture across the frontline team, ensuring every interaction reflects Nexus values.
Supporting recruitment, onboarding and ongoing development of frontline colleagues to build capability and resilience within the operation.
Driving continuous improvement across contact handling, admin processes and team performance, identifying trends and implementing practical solutions.

About you

Visible and present within the operation.
Data-led and commercially aware.
Clear, direct and consistent in your standards.
Comfortable representing Nexus in client-facing operational discussions.
Confident handling performance scrutiny.
Relentless in driving continuous improvement.

Desirable Experience

An experienced Contact Centre Manager with a background of developing successful teams.
Proven track record of coaching and developing teams within an understanding of coaching methodologies.
Great stakeholder management skills at all levels.
Customer Services NVQ level 3 / coaching qualifications.
Experience of the automotive / rental sector desire.
Strong understanding of forecasting, planning and MI tools.

We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of race, sex, disability, religion/belief, sexual orientation, or age.

Pay: £40,000.00-£45,000.00 per year

Benefits:

Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Life insurance
On-site parking
Private medical insurance

Experience:

people management in a contact centre: 3 years (required)

Work Location: Hybrid remote in Pudsey LS28 6AA

Quick apply

Refine Your Search

customer support & client services jobs in bradford, eng

Customer Partnership Manager

Customer Assistant

Customer Service Advisor

Office Administrator

Client Liaison Manager

Customer Service Advisor

Receptionist

Customer Success Specialist

Client Acquisition Specialist

Customer Sales Assistant

Client Services Manager

Installations Administrator

Cleaning Supervisor

Sales and Marketing Trainee

Technical Support Specialist

Administrator Reception

Client Services Executive

Office Administrator

Export Customer Solutions Operator

Customer Events Assistant

I want to receive the latest job alerts for customer support & client services in bradford, eng

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected