Customer support Work, Jobs in Brede, Esx (with Salaries)

Customer Support Coordinator
Fuzion 4 Limited —St Leonards-on-Sea
- £28,080 - £29,536 a year
- Full-time
- Customer service
- English
- Administrative experience
- Free parking
Quick apply
14d
Customer Service Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
16h
Receptionist
East Sussex Healthcare NHS Trust —St Leonards-on-Sea
- £25,272 a year
- Part-time
- Employee assistance programme
8d
Administrator
Priory —Brede
- £13.45 an hour
- Part-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Referral programme
Quick apply
4d
Renewals Customer Advisor
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
Customer Advisor Renewals
Hastings Direct —Bexhill
- £26,230 - £29,500 a year
- Weekend availability
- Hybrid work
- Communication skills
- Life insurance
- Referral programme
16h
Customer Service Assistant
The Ashford Cinema —Ashford
- £10.85 - £12.71 an hour
- Part-time
- Hospitality
- Bar
- Sales
- Employee discount
Quick apply
2d
Retail & Trade Counter Assistant – Full Time 5 days a week
London Decorators Merchants —St Leonards-on-Sea
- From £12.71 an hour
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Outlook
- Employee discount
Quick apply
13h
Sales Assistant (Part-Time)
Pandora Jewelry —Hastings
- £13.25 an hour
- Part-time
- Sales
- Employee discount
10d
Customer Service Team Leader
William Hill —Hastings
- £27,941.96 a year
- Full-time
- Customer service
- Supervising experience
- Employee discount
21h
Customer Service/Sales Assistant
Gelato Line LTD —Hastings
- £12 - £14 an hour
- Part-time
- Sales
- Customer service
- English
Quick apply
13h
Retail Sales Assistant
Eurochange —Hastings
- £12.81 an hour
- Part-time
- Customer service
- Cash handling
- Communication skills
- Employee assistance programme
- Employee discount
8d
Part & Full Time Sales Associate
PINK MARY —Hastings
- £24,500 - £25,000 a year
- Weekend availability
- Sales
- Customer service
- English
- Store discount
- Employee discount
Quick apply
8d
Front of House Cafe Team Members
The Carriage Cafe —Robertsbridge
- £12.21 - £14.00 an hour
- Temporary
- Serving
- Customer service
- Café
- Free parking
Quick apply
Sales Assistant - Full Time - 3 Months FTC
H&T Pawnbrokers —Hastings
- £12.75 - £13.44 an hour
- Full-time
- Employee discount
Customer Service & Admin Assistant
Bridger Transport Limited —Tonbridge
- £28,000 a year
- Weekend availability
- Customer service
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
10d
Waiting Staff
Bannatyne —Hastings
- £12.71 an hour
- Customer service
- Hotel
- Restaurant
- Employee assistance programme
- Employee discount
Telesales Account Manager
AHS Ltd —Rye
- £35,000 - £40,000 a year
- Full-time
- Sales
- In-person
- Communication skills
- Free parking
Quick apply
8d
Customer Service Supervisor
IRATA International —Ashford
- £30,000 - £35,000 a year
- Full-time
- Management
- Customer service
- English
- Free parking
- Health & wellbeing programme
Quick apply
Team Member - Part Time
Lovisa —Eastbourne
- £8.00 - £12.71 an hour
- Part-time
- Employee discount
- Referral programme
Quick apply
4d

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Customer Support Coordinator

Fuzion 4 Limited
St Leonards-on-Sea

Quick apply

Job details

Permanent | Full-time
£28,080 - £29,536 a year
14 days ago

Benefits

Free parking
Company pension
On-site parking

Qualifications

Customer service
GCSE
English
Administrative experience
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Fuzion 4 Group

Customer Support Coordinator

Role Details

Role Title:

Customer Support Coordinator

Department / Function:

Customer Support (Service Desk Model)

Reports To:

Customer Service Manager

Location:

Fuzion 4 Head Office, St Leonards on Sea

Role Purpose

The Customer Support Coordinator is responsible for supporting the delivery of a consistent, controlled, and efficient customer experience across all service and installation activities.

The role exists to:

· manage customer communication and expectations in a structured and consistent manner

· coordinate scheduling and workflow across service and installation functions

· ensure jobs are accurately logged, tracked, updated, and completed

· support engineers by controlling information flow and reducing interruptions

· maintain operational control of administrative and workflow processes

This role operates within the Customer Support function, forming part of a centralised team responsible for customer communication, scheduling, and operational coordination.

Salary & Benefits

Salary: £28,080.00 - £29,536.00 per year

Holidays: 22 days plus all UK statutory Bank Holidays (increases with time served)

Benefits:

· Enrolled into company pension scheme after 3 months (opt out if you choose)

· Free parking available (compound/on street)

Working Arrangements

Location: Office-based (Customer Support environment)

Hours: 40 hours per week (8.30am – 5pm with a 30minute unpaid break for lunch)

Travel: Not typically required

Primary Outcomes (12-Month View)

After 12 months, the following must be true:

· Customer communication is consistent, proactive, and well managed

· Scheduling across service and install is efficient and coordinated

· Engineers receive accurate and complete job information

· Jobs are properly logged, tracked, and closed without gaps

· Administrative workflow is accurate and reliable

· Customer queries and issues are handled effectively and promptly

· The function operates with reduced reliance on individual knowledge

Key Responsibilities

1. Customer Communication

· Act as a primary point of contact for incoming calls, emails, and customer queries

· Provide updates, confirmations, and progress communication

· Manage expectations clearly and professionally

Handle initial complaints and escalate where required

2. Scheduling & Coordination

· Schedule engineers for service and installation work

· Manage diaries, capacity, and changes to schedules

· Reallocate work in response to delays, absences, or priority changes

Ensure engineers have correct and complete job information

3. Workflow & Job Management

· Log, update, and maintain job records accurately

· Track job status from creation to completion

· Ensure follow-on works are identified and coordinated

Maintain visibility of open and outstanding work

4. Operational Administration

· Maintain accurate documentation and system records

· Support completion of job documentation and certification

· Assist with job closure, billing preparation, and admin processes

Ensure system data supports reporting and operational visibility

5. Cross-Functional Support

· Work closely with Service, Install, Commercial, and Engineering teams

· Support coordination between functions to ensure smooth delivery

Highlight risks, delays, or issues impacting customer experience

Decision Authority & Escalation

This role decides independently:

· Scheduling adjustments and daily coordination priorities

· Timing and method of routine customer communication

This role influences or recommends:

· Workflow improvements

· Resource and scheduling efficiency

· Customer communication approach and improvements

This role escalates:

· Capacity or scheduling issues

· Customer complaints or risks

· Operational issues impacting delivery

Key Interfaces

Works closely with:

· Customer Services Manager

· Service Manager

· Install Manager

· Field Engineers

· Commercial Team

Provides support to:

· Customers

· Engineers

· Operational teams

Measures of Success

· Timely and effective customer communication

· Reduction in missed or delayed appointments

· Accuracy of job records and administration

· Scheduling efficiency and utilisation

· Reduction in engineer interruptions

· Positive customer experience and feedback

· Reduction in workflow delays and errors

Role Constraints

· Authority is limited to operational coordination, not commercial decisions

· Must operate within defined workflows, processes, and systems

· Cannot override technical or commercial decisions

· Must escalate issues outside defined authority

Technical Qualifications & Experience

1. Essential Qualifications

· Relevant administrative or business experience (or equivalent) – Minimum 5yrs

2. Systems & Technical Experience

· Experience using CRM, scheduling, or job management systems

· Ability to manage digital workflows and operational systems

3. Experience & Capability

· Strong organisational and coordination skills

· Experience in customer service or operational support

· Ability to manage multiple priorities in a fast-paced environment

· Clear and professional communication skills

· Strong problem-solving ability

· Attention to detail and accuracy

4. Academic / Foundational Requirements

· GCSE (or equivalent) in Mathematics and English C/4

5. Desirable

· Experience in a service, engineering, or scheduling environment

· Familiarity with Fire & Security, Electrical, or similar industries

· Experience supporting operational teams

Role Context

· Reports to: Customer Service Manager

· Embedded within: Customer Support Function

· Operates across: Service, Installation, and Commercial activities

About Fuzion 4 Group

Fuzion 4 Group is a specialist services business delivering fire and security, electrical, renewable, and locksmith solutions across a broad range of customers and environments.

Operating as one integrated group, the business brings together multiple technical disciplines under a single model, providing a consistent and reliable service across all areas of delivery.

Fuzion 4 Group focuses on:

· delivering technically correct and compliant solutions

· maintaining high service standards and consistency

· supporting customers through reliable, responsive service delivery

· developing internal capability through structured training and progression

The organisation operates with a clear emphasis on:

· technical excellence and professional standards

· clear, consistent, and predictable delivery

· long-term customer relationships

· continuous improvement across service, operations, and engineering

Pay: £28,080.00-£29,536.00 per year

Benefits:

Free parking
On-site parking

Application question(s):

Customer Services training / qualifications are desirable.

Education:

GCSE or equivalent (required)

Experience:

Office based: 5 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer support jobs in brede, esx

Customer Support Coordinator

Customer Service Advisor

Receptionist

Administrator

Renewals Customer Advisor

Customer Advisor Renewals

Customer Service Assistant

Retail & Trade Counter Assistant – Full Time 5 days a week

Sales Assistant (Part-Time)

Customer Service Team Leader

Customer Service/Sales Assistant

Retail Sales Assistant

Part & Full Time Sales Associate

Front of House Cafe Team Members

Sales Assistant - Full Time - 3 Months FTC

Customer Service & Admin Assistant

Waiting Staff

Telesales Account Manager

Customer Service Supervisor

Team Member - Part Time

I want to receive the latest job alerts for customer support in brede, esx

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