Reporting To
Vice President London Region
Location
London: Harley Street, Knightsbridge and Westfield
Hours
40 hours per week including a 1-hour lunch break; 5 days per week Monday – Sunday.
Flexibility is required in line with clinic operational requirements. Typical shifts are between 08:00–18:00.
About EuroEyes
At EuroEyes UK, we are committed to delivering world-class ophthalmology and refractive surgery services with exceptional patient care and clinical excellence. As one of Europe’s leading providers of premium eye surgery, we combine advanced technology, internationally recognised surgeons, and outstanding service to transform patients’ quality of life.
We are seeking an experienced and dynamic Multi-Site Clinic Manager to oversee the operational performance of our UK clinics, ensuring exceptional patient experience, operational efficiency, regulatory compliance, and high-performing teams across multiple locations.
This is a senior operational leadership role requiring strong people management skills, commercial awareness, and the ability to operate confidently within a fast-paced private healthcare environment.
Job Purpose
The Multi-Site Clinic Manager is responsible for overseeing the day-to-day operational management of multiple EuroEyes clinic locations, ensuring the highest standards of patient care, clinic performance, compliance, and service delivery.
The successful candidate will work closely with senior leadership, surgeons, clinical teams, and operational staff to support business growth, maintain operational excellence, and drive continuous improvement across all sites.
Key Responsibilities
Operational Management
- Oversee the daily operational running of multiple clinic locations
- Ensure efficient management of clinic capacity, patient flow, scheduling, and staffing
- Monitor operational performance and implement workflow improvements across all sites
- Support consistency in operational standards, policies, and patient experience
- Resolve operational challenges promptly and effectively
- Ensure clinics operate efficiently while maintaining exceptional service standards
- Support implementation of new operational processes, systems, and initiatives
Leadership & People Management
- Lead, motivate, and support multidisciplinary teams across multiple locations
- Manage recruitment, onboarding, performance management, and staff development
- Support Clinic Coordinators and departmental managers with employee relations matters
- Conduct performance reviews and support ongoing team development
- Promote a positive, professional, and patient-focused culture
- Oversee staffing rotas, annual leave planning, and workforce management
- Support training and continuous professional development initiatives
Compliance & Governance
- Ensure compliance with CQC requirements, health & safety regulations, and clinical governance standards across all sites
- Lead operational audits, quality assurance reviews, and compliance monitoring
- Ensure clinic policies, procedures, and SOPs are effectively implemented and maintained
- Support regulatory inspections and accreditation processes
- Promote continuous improvement and operational best practice across the business
- Work collaboratively with governance and clinical teams to maintain high standards of patient safety and care quality
Patient Experience & Service Excellence
- Ensure exceptional patient experience standards are consistently delivered across all clinic locations
- Professionally manage patient concerns, escalations, and complaints
- Maintain the highest levels of professionalism, discretion, and confidentiality, particularly with VIP and international patients
- Support service quality initiatives and patient satisfaction improvements
- Monitor feedback and identify opportunities to enhance the patient journey
Commercial & Business Support
- Support operational and strategic business projects across the UK clinics
- Monitor operational KPIs, productivity, and clinic performance metrics
- Identify opportunities for operational improvement and business growth
- Work collaboratively with senior leadership on commercial and operational initiatives
- Support efficient resource management and cost control across clinic operations
Person Specification
Essential
- Previous 10 years of senior management experience within healthcare, private clinics, or a fast-paced service environment
- Experience managing multiple sites or departments
- Strong leadership and people management skills
- Excellent organisational and operational management ability
- Strong communication and interpersonal skills
- Ability to manage multiple priorities and work under pressure
- Experience resolving operational challenges independently
- Professional, resilient, and solutions-focused approach
- Strong commercial awareness and operational mindset
Desirable
- Previous experience within private healthcare or surgical environments
- Knowledge of CQC regulations and healthcare compliance standards
- Leadership or management qualification
- Project management experience
- Experience supporting operational growth and service development
- Understanding of clinical governance and patient safety standards
Personal Attributes
We are looking for someone who is:
- Professional and highly organised
- Calm and confident under pressure
- Commercially aware and operationally focused
- Adaptable, proactive, and solutions-driven
- A strong decision-maker with excellent leadership skills
- Positive, collaborative, and team-oriented
- Detail-focused with high standards
- Discreet, professional, and patient-focused at all times
Why Join EuroEyes?
EuroEyes is internationally recognised for excellence in ophthalmology and refractive surgery. Joining our team means becoming part of an innovative, growing, and patient-focused organisation committed to delivering exceptional outcomes and world-class care.
We offer a collaborative working environment, opportunities for professional development, and the chance to play a key leadership role within a leading private healthcare organisation.
Pay: £60,000.00-£70,000.00 per year
Benefits:
- Employee discount
- Private dental insurance
- Private medical insurance
- Referral programme
- Sick pay
Work Location: In person
