Team leader Work, Jobs in Brentford, Gtl (with Salaries)

Customer Experience Team Leader
SwiftSwitch —London
- £35,000 - £40,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Gym membership
Quick apply
Customer Service Team Leader
Provide Care Solutions LTD —Greenford
- £43,000 a year
- Full-time
8d
Hospitality Team Leader, Wembley Stadium
Delaware North —Wembley
- Weekend availability
- English
- No degree
- IT
- Flexible schedule
Main - Team Leader
WHSmith Travel —London
- Full-time
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
Shift Lead
B&Q —Chiswick
- £30,270.24 a year
- Part-time
- Annual leave
- Employee assistance programme
8d
Store Lead
AkzoNobel —London
- £24,420.00 - £49,831.97 a year
- Sales
- Customer service
- Supervising experience
- Employee assistance programme
- Employee discount
Quick apply
Gardener Team Leader
E-Gardens —Hampstead
- £18.50 - £20.00 an hour
- Full-time
- Team management
- Power tools
- Hand tools
Quick apply
7d
Back of House Team Leader, Wembley Stadium
Delaware North —Wembley
- Weekend availability
- Hospitality
- Management
- English
- Flexible schedule
Office Team Leader
Williams Lea —London
- £36,000 a year
- Full-time
- Management
- In-person
- Leadership
- Referral programme
Holiday Camp Team Leader
Heston in the community —Hounslow
- £15 - £17 an hour
- Part-time
- Childcare
- Working with children
- First Aid Certification
Quick apply
9d
Team Leader
Accordia Care —Epsom
- £35,468 a year
- 12 hour shift
- Free parking
Quick apply
4d
Team Leader
ESTO Care Group —Surbiton
- £13.75 an hour
- Weekend availability
- In-person
- Care plans
- Leadership
- Free parking
- Referral programme
Quick apply
8d
IPS Team Leader
Sovereign & Bale —Hounslow
- £40,505 - £49,527 a year
- Full-time
- Management
- Business development
- Travel
Quick apply
9d
Recruitment & Training Lead (20 hours per week)
Guardian Angel Carers —Shepperton
- £13,676 a year
- Part-time
- Organisational skills
- In-person
- Store discount
- Health & wellbeing programme
Quick apply
3d
Engineering Team Leader
Pilgrim's Europe —Southall
Quick apply
9d
Clearance Team Leader
Woolmer Environmental Services —Welwyn Garden City
- £130 - £150 a day
- 8 hour shift
Quick apply
9d
Inclusion & Outcomes Lead
Head Office —London
- Up to £70,000 a year
- Full-time
- Travel
- Leadership
- School
- Employee assistance programme
- Employee discount
10d
COP - Trust Delivery Lead
St John Ambulance —Feltham
- Driving
1d
Practice Lead
Achieve together —Twickenham
- £13.40 - £13.70 an hour
- Employee discount
Quick apply
Customer Support Team Lead
Flatpay —London
- English
- Leadership
Quick apply
4d

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team leader jobs near brentford, gtl

Customer Experience Team Leader

SwiftSwitch -
London

Quick apply

Job details

£35,000 - £40,000 a year

Benefits

Gym membership

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Customer service
Complaint handling
Microsoft Office
Mentoring
Telecommunication
Leadership
Communication skills

Full job description

Customer Experience Team Leader

About Us:

We’re a fast-growing utilities consultancy based in Shoreditch. Partnering with over 50 leading suppliers, we help businesses reduce their costs across energy, payments, telecoms, waste, and water.

As we scale, delivering a seamless and high-quality customer experience is critical to our success. We’re now looking for a Customer Experience Team Leader to support and develop our Customer Liaison team.

The Role:

This is a hands-on leadership role responsible for managing the day-to-day performance of our Customer Liaison Advisors.

You will act as the bridge between customers, suppliers, and internal teams, taking ownership of escalations, improving processes, and driving a culture of accountability and continuous improvement.

This role would suit someone with experience in utilities or a similar high-volume, customer-focused environment, who is confident leading a team.

What You’ll Do:

Lead, coach and develop a team of Customer Liaison Advisors, creating a high-performance and accountable team culture
Set clear expectations and KPIs, regularly reviewing performance and providing structured feedback and support
Act as the escalation point for complex customer issues, supporting your team to resolve challenges effectively
Support onboarding, training, and ongoing development of team members to improve capability and confidence
Oversee contract processing and submissions, ensuring accuracy, compliance, and deadlines are met
Build strong relationships with suppliers and internal teams to ensure a smooth customer journey
Identify recurring issues and implement process improvements to enhance team efficiency and customer experience
Ensure CRM accuracy, compliance and data protection standards are consistently maintained

Requirements

Requirements:

Previous experience in a customer service, customer experience, or liaison role (essential)
Experience managing or mentoring a team in a fast-paced environment (essential)
Experience within utilities, energy, telecoms, or a similar brokerage environment (beneficial but not essential)
Strong understanding of handling complaints, escalations, and customer journeys end-to-end
Excellent communication and interpersonal skills, with the ability to manage difficult conversations
Highly organised with strong attention to detail, particularly around contracts and processes
Confident using CRM systems and Microsoft Office (Excel, Outlook, Word)

Benefits

£35-40k basic salary per year (dependent on experience)
Supportive and collaborative team environment
Clear progression opportunities as the business continues to scale
Fun, sociable office environment in Shoreditch
Free gym membership, regular socials, and Christmas shutdown

Quick apply

Refine Your Search

team leader jobs in brentford, gtl

Customer Experience Team Leader

Customer Service Team Leader

Hospitality Team Leader, Wembley Stadium

Main - Team Leader

Shift Lead

Store Lead

Gardener Team Leader

Back of House Team Leader, Wembley Stadium

Office Team Leader

Holiday Camp Team Leader

Team Leader

Team Leader

IPS Team Leader

Recruitment & Training Lead (20 hours per week)

Engineering Team Leader

Clearance Team Leader

Inclusion & Outcomes Lead

COP - Trust Delivery Lead

Practice Lead

Customer Support Team Lead

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