About Agentis Health Group
Agentis Health Group is a UK-based digital health management specialist, combining clinical expertise with digital innovation to make healthcare more efficient and accessible. The Group operates through three customer-facing brand pillars Agentis healthcare, Agentis Pharmacy and Agentis Labs alongside digital health products under the Living With and Squeezy brands. It is privately owned and backed by an institutional investor, with a clear strategy to grow through organic expansion, new digital-first propositions and selective bolt-on acquisitions over the next three to five years.
The Role
The Managing Director, Agentis Pharmacy is one of three pillar MDs on the Group Executive Leadership Team, reporting directly to the Group CEO. The post-holder carries full accountability for the commercial performance, operational delivery, quality, regulatory compliance and growth of the Agentis Pharmacy pillar.
Agentis Pharmacy is the Group's regulated medicines business and its largest revenue contributor. It supplies, dispenses, prepares and distributes medicines to NHS acute trusts, hospital pharmacies, hospices, independent mental health providers, NHS mental health trusts, prisons and secure environments, ophthalmology providers and primary care customers. It also manages a software product portfolio, most prominently the e-Works EPMA system and Live View.
This is a commercially led role. The post-holder holds the GPhC, MHRA and Home Office regulatory accountabilities for the supply business, with the Superintendent Pharmacist and MHRA Responsible Person reporting into the role. The Group Clinical Director (a separate Group-level role) holds CQC accountability and clinical professional leadership across the Group's clinical services activity. The two roles work in close partnership at the boundary between supply and clinical services.
We are equally interested in pharmacists who have moved firmly onto the commercial side of the business, and in non-pharmacist executives from pharmaceutical wholesale, specialty pharma, named patient services, specials manufacturing or related life sciences services. What matters is that the post-holder has run a regulated B2B operation at scale, has driven its growth, and has done so with absolute respect for the regulatory framework.
Principal AccountabilitiesCommercial Growth and Customer Leadership
- Set and execute the Agentis Pharmacy organic growth strategy across commercial supply, named patient and specialist dispensary services, and software products, aligned to the Group's three-year plan.
- Own the pillar's full P&L: revenue, gross margin, contribution, operating profit and cash.
- Working with the Group CCO, set commercial direction for Agentis Pharmacy across pricing, contract terms, customer segmentation, channel strategy and service-line economics.
- Personally own the most significant customer relationships in the Pharmacy pillar, including major NHS acute and mental health trusts, large independent mental health provider groups, multi-site hospice groups, prison and secure-environment customers, and lighthouse software customers, Working alongside the Group CCO.
- Lead competitive positioning, win/loss discipline and the bid pipeline for tenders and frameworks where pharmacy is the lead pillar. Working alongside the Group CCO.
Operational Delivery and Supply Chain
- Hold operational accountability for safe, on-time, in-full delivery of medicines across the customer base.
- Drive operational excellence in dispensary, warehouse, dispatch, inventory and customer services, measured through throughput, accuracy, fill rates and customer experience metrics.
- Oversee supply chain resilience, supplier relationships, inventory management and stock optimisation in a category subject to shortages, quotas and patient-safety-critical lead times.
- Lead capital investment decisions that strengthen capacity, automation, safety, productivity and cost economics.
- Ensure operational continuity through events that materially affect medicines supply, including national stock-outs, regulatory recalls and supplier failure.
Quality, Regulatory and Compliance
- Hold ultimate management accountability for the pillar's compliance with all medicines supply regulations, including the Medicines Act, MHRA Good Distribution Practice, Wholesale Dealer's Authorisation, Home Office Controlled Drug regulations, GPhC pharmacy registration standards, and NHS dispensing frameworks.
- Line-manage the Superintendent Pharmacist, the MHRA Responsible Person and the pillar Quality function, providing the management framework and resources for them to discharge their personal regulatory duties effectively.
- Sponsor the pillar's quality management system: SOP architecture, audit programme, deviation and CAPA management, risk register, change control and training compliance.
- Lead the pillar's response to MHRA, GPhC, Home Office and customer inspections, and embed the discipline that keeps the business inspection ready as a default.
- Work with the Group Clinical Director to ensure clinical professional standards are coherent with the pillar's regulatory operating model, and to manage the boundary between supply and clinical services cleanly.
Software Product Growth
- Own the P&L of the pillar's software product portfolio (most prominently e-Works), covering pricing, route to market, customer success, retention and growth.
- Work with the Group CTO and Group CCO to set the product roadmap that meets supply customer needs and unlocks stand-alone software customers.
- Build the commercial muscle to sell software as a standalone proposition, distinct from the historically bundled-with-supply model.
Group Leadership
- Sit on the Agentis Health Group Executive Leadership Team and contribute to Group-level strategy, brand stewardship, capital allocation and performance management.
- Represent the pillar to the Group Board, institutional investor, lenders and external stakeholders.
- Partner with Group CFO on financial discipline and capital, Group CTO on engineering, Group CCO on cross-pillar commercial, customer and sales strategy, and Group Director Transformation & Operations on compliance and audit infrastructure.
Acquisitions and Integration
- Contribute pillar-side input to the Group's M&A pipeline and maintain a clear pillar acquisition thesis.
- Own post-acquisition integration of acquired businesses into the pillar: operational, commercial, regulatory and people integration.
People and Culture
- Build and lead a pillar leadership team that is commercially numerate, regulatorily disciplined and operationally capable.
- Develop succession across all senior pillar roles, including Superintendent Pharmacist, MHRA Responsible Person, Commercial Supply Director, Head of Operations and software product lead.
- Set the culture: customer obsession, regulatory rigour, commercial honesty, and patient safety as the non-negotiable foundation of every decision.
Person Specification Background
We expect candidates to come from one of three broad backgrounds, considered on equal terms:
- A pharmacist (MPharm, GPhC-registered) who has moved decisively onto the commercial side, running a P&L and leading commercial teams, and who retains deep respect for the regulatory framework.
- A non-pharmacist senior executive from pharmaceutical wholesale, specialty pharma, named patient services, specials or a related regulated medicines services business, with a comparable P&L track record.
- An exceptional commercial leader from a regulated B2B environment adjacent to medicines (medical devices, diagnostics, advanced therapies, regulated supply chain), with the operational and regulatory discipline the medicines supply environment demands.
Essential Experience
- 10+ years senior leadership, including at least three years running a P&L of comparable scale with full commercial, operational and regulatory accountability.
- Demonstrable record of growing a regulated medicines or life sciences services business through pricing, contract discipline, customer expansion, new service-line development or software-led propositions.
- Direct working knowledge of MHRA Good Distribution Practice and the operating disciplines of a Wholesale Dealer's Authorisation, or equivalent regulated-supply experience.
- Experience leading multi-disciplinary teams across commercial, operational, supply chain and quality/regulatory functions.
- Track record of operating as a member of an executive leadership team, including representing a pillar or division to a Board or institutional investor.
Desirable Experience
- Direct experience of named patient, unlicensed specials, dispensing or specialist supply businesses.
- P&L responsibility for a healthcare or life sciences software product alongside services.
- Successful post-acquisition integration experience within a healthcare services group.
- Experience of operating in a private-equity-backed business.
- Experience of NHS commissioning, framework agreements and complex selling cycles into NHS trusts and large independent providers.
Qualifications
- Degree-level (or equivalent) in pharmacy, life sciences, business or a related discipline.
- MBA or equivalent senior leadership qualification is desirable.
- MPharm and current GPhC registration is desirable but not essential — the regulatory accountability of the pillar is held managerially, with the Superintendent Pharmacist and MHRA Responsible Person holding the personal licences.
Please include a cover letter with your application outlining your relevant experience and what makes you a strong fit for the role
Benefits:
- Company pension
- Health & wellbeing programme
Work Location: In person
