Client services coordinator Work, Jobs in Brighton (with Salaries)

Patient Care Coordinator
Crystal Pathways —Brighton
- £25,420 - £30,000 a year
- Full-time
- Experience working with children
- Case management
- Data entry
- Store discount
- Employee discount
Quick apply
5d
Recovery Coordinator
Change Grow Live —Brighton
- £28,557.79 - £32,802.41 a year
- IT
Recovery Coordinator - Outreach Team
Change Grow Live —Brighton
- £28,557.79 - £32,802.41 a year
- Weekend availability
- Case management
- Employee assistance programme
- Employee discount
Front of House Coordinator
Cushman & Wakefield —Brighton
- Microsoft Office
- Administrative experience
- Organisational skills
Quick apply
Facilities Coordinator
CBRE —Burgess Hill
- Full-time
- Maths
- Continuous improvement
- Communication skills
1d
Recovery Motivator
Change Grow Live —Brighton
- £26,296.03 a year
- Travel
- Communication skills
- Employee discount
11d
Sales Coordinator
TUNGSTEN TRAINING CENTRE —Brighton
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- Microsoft Outlook
- Sales
- Free parking
Quick apply
Sales Adminitrator and Coordinator
Patrick Ireland Frames —Uckfield
- £27,000 - £32,000 a year
- Full-time
- CRM software
- Computer literacy
- Administrative experience
- Health & wellbeing programme
- Annual leave
Quick apply
14h
Customer Service - Transport & Export Coordinator
Networks Centre Ltd —Pulborough
- £26,000 - £30,000 a year
- Full-time
- CRM software
- Customer service
- Data entry
- Free parking
Quick apply
1d
Care Coordinator
Heart2Heart Care Ltd —Crawley
- £16 - £22 an hour
- Part-time
- Microsoft Office
- Business development
- Recruiting
Quick apply
Customer Service Supervisor
Glyndebourne Productions LTD —Lewes
- Up to £31,600 a year
- Weekend availability
- CRM software
- Databases
- Leadership
- Free parking
- Employee discount
8d
Wedding & Events Planner
Avisford Park Hotel —Chichester
- £32,000 - £35,000 a year
- Full-time
- Hospitality
- Hotel
- Organisational skills
- Employee assistance programme
Quick apply
5d
Field Care Supervisor
Guardian Angel Carers Mid Sussex —Burgess Hill
- Up to £29,600 a year
- Full-time
- Mentoring
- Organisational skills
- Contracts
- Free parking
- Store discount
Quick apply
8d
Medical Secretary
Medserv —Haywards Heath
- £26,500 a year
- Microsoft Outlook
- GP surgery experience
- Administrative experience
- Annual leave
- Employee assistance programme
Quick apply
10h
Commercial Content Coordinator
William Reed Ltd —Bewbush
- Full-time
- Hybrid work
- Organisational skills
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Coordinator - FTC
Gunnebo Entrance Control —Maresfield
- £24,800 - £25,500 a year
- Temporary
- Hybrid work
- Communication skills
Quick apply
Events Coordinator
Shark Club UK —Crawley
- £14 - £15 an hour
- Weekend availability
- Bar
- Hotel
- Time management
Quick apply
Theatre Manager
Spire Healthcare —Hove
- Full-time
- Patient care
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
Project Assistant
Frogheath Landscapes —Etchingham
- £12.71 an hour
- Part-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Free parking
- Sick pay
Quick apply
4d
Summer School Transport Manager (6 months)
EC English Language Centres —Brighton
- £30,000 a year
- Writing skills
- Team management
- Organisational skills
Quick apply

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Patient Care Coordinator

Crystal Pathways -
Brighton

Quick apply

Job details

Permanent | Full-time
£25,420 - £30,000 a year
5 days ago

Benefits

Casual dress
Store discount
Private medical insurance
Employee discount
On-site parking

Qualifications

Care record keeping
EMIS Web
Clinical record keeping
SystmOne
Updating electronic health records
Updating electronic care records
Patient appointment coordination
Practice management software
Patient service
Experience working with children
Appointment booking and call handling
Case management
Client services
Data entry
Electronic patient record systems
Organisational skills
Patient-centred care
Customer support
Patient record updating
Patient appointment data entry
Clinical notes tracking
Managing patient records
Communication skills

Full job description

Job Description: Patient Care Coordinator for Neurodevelopmental Assessment Services

We are looking for an experienced Patient Care Coordinator to join our team.

As a Patient Care Coordinator, you'll be the single, consistent point of contact for every patient and family, from their first enquiry through to their final report. No handoffs, no confusion, no repeating themselves. You'll manage everything behind the scenes in Semble, from booking appointments and chasing questionnaires to preparing MDT papers and tracking reports, so that every patient feels held and every case stays on track.

You'll work with each patient or family to understand where they are in their assessment journey, keep them informed at every step, and adapt your communication style to the individual taking into consideration many of our patients are neurodivergent and some of our families will have young children.

Crystal Pathways delivers private neurodevelopmental assessments for children, young people, and adults. ADHD, autism, and combined assessments, conducted both remotely and face-to-face. Our Patient Care Coordinator will play a vital role in making sure every family experiences Crystal Pathways as the most organised, responsive, and caring assessment service they have ever dealt with, through communication quality, reliability, and genuine warmth.

Responsibilities

Create and maintain all patient records in Semble from the point of first enquiry, ensuring accuracy and consistency.
Issue pre-assessment questionnaires and pre-consultation forms, tracking completion and chasing overdue items.
Schedule all appointments in Semble, ensuring the correct clinician, appointment type, and delivery mode are recorded accurately.
Be the single named point of contact for every patient and family throughout the assessment journey.
Respond to all patient enquiries within one working day, setting expectations honestly about timelines.
Manage the additional complexity of child and young person (CYP) assessments, including liaising with parents and carers.
Coordinate the multi-informant questionnaire process for CYP cases, tracking completion across multiple respondents.
Compile and code assessment scores from completed questionnaires into scoring templates for report-writing clinicians.
Prepare and distribute MDT meeting papers in advance of all scheduled MDT reviews.
Record MDT decisions and actions in Semble, tracking follow-up actions to completion.
Maintain GDPR-compliant, CQC audit-ready patient records throughout the assessment pathway.
Flag any safeguarding concerns, disclosures, or clinical risk indicators to the Managing Director immediately.
Support the invoicing process, tracking payment and flagging outstanding amounts.
Handle cancellations, rescheduling, and DNA events sensitively and consistently.

Requirements and Skills

Previous experience as a Patient Care Coordinator or in a similar patient facing role within health, social care, or a similar setting.
Demonstrable experience managing relationships, expectations, and difficult conversations with warmth and professionalism.
Able to manage a live caseload for adults, children, combined, face-to-face, and remote using systems.
Excellent organisational and communication skills, with a warm and adaptable communication style.
Detail accuracy in clinical records, questionnaire scoring, and Semble data entry.
Safeguarding awareness and knows what a disclosure sounds like, escalates immediately, and records correctly.
Confident with practice management software such as Semble, EMIS, SystmOne, Jane, or Cliniko, or able to learn quickly.
Comfortable with Microsoft 365 and video platforms.
Enhanced DBS required (or willingness to obtain one).

Desirable

Experience in a private healthcare, clinical, or neurodevelopmental assessment setting. familiarity with ADHD and autism assessment pathways.
Experience working with children, young people, or families in a health or support context.
Familiarity with Semble or another clinical practice management system.
Awareness of the NHS Right to Choose framework.
Experience supporting MDT processes or preparing clinical meeting papers.
Lived experience of ADHD, autism, or neurodivergence.

What We Offer:

Opportunities for professional development and career growth.
Supportive team environment dedicated to making a difference in people's lives.
Benefits including casual dress and employee discounts.

About Us: Crystal Pathways is committed to transforming lives by supporting individuals with mental health challenges and employability barriers. Through a holistic, person-centred approach, we empower clients to achieve their goals and build fulfilling futures. Join us and become part of a movement dedicated to creating positive change.

Job Types: Full Time, Permanent

Ready to make a difference? Apply now! Submit a CV and a covering letter of no more than two pages. Visit our website for more information: www.crystalpathways.co.uk

Experience:

Patient-facing / customer service role: 1 year (preferred)
Clinical or practice management software (e.g. Semble): 1 year (preferred)

Pay: £25,420.00-£30,000.00 per year

Benefits:

On-site parking
Store discount

Work Location: In person

Quick apply

Refine Your Search

client services coordinator jobs in brighton

Patient Care Coordinator

Recovery Coordinator

Recovery Coordinator - Outreach Team

Front of House Coordinator

Facilities Coordinator

Recovery Motivator

Sales Coordinator

Sales Adminitrator and Coordinator

Customer Service - Transport & Export Coordinator

Care Coordinator

Customer Service Supervisor

Wedding & Events Planner

Field Care Supervisor

Medical Secretary

Commercial Content Coordinator

Customer Service Coordinator - FTC

Events Coordinator

Theatre Manager

Project Assistant

Summer School Transport Manager (6 months)

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