Customer specialist Work, Jobs in Brize Norton, Oxf (with Salaries)

Customer Support Specialist
MyGraduationClip Ltd —Carterton
- £15 - £18 an hour
- Part-time
- Hybrid work
- Google Suite
- English
- Continuous improvement
- Health & wellbeing programme
- Gym membership
Quick apply
2d
Sales Assistant
TGJones —Witney
- £8.00 - £12.71 an hour
- Part-time
- Customer service
- School
- Employee assistance programme
- Employee discount
Quick apply
8d
Material Demand Coordinator
Airbus Operations Limited —Brize Norton
- Full-time
- Free parking
- Employee assistance programme
10d
Health and Wellness Sales Advisor
Boots —Witney
- £13.56 - £15.59 an hour
- Part-time
- No experience needed
- Communication skills
- Employee assistance programme
- Employee discount
1d
Customer Relations Specialist
Valda Energy —Bicester
- Up to £26,000 a year
- Communication skills
- Annual leave
- Employee assistance programme
10d
Workshop Assistant
Recare Limited —Long Hanborough
- £27,000 - £29,000 a year
- Full-time
- Travel
- Organisational skills
- In-person
- Free parking
Quick apply
Customer Development Specialist
Parts Town UK and REPA —Cirencester
- £30,000 - £35,000 a year
- Full-time
- Business development
- In-person
- Communication skills
Quick apply
1d
Sales Assistant - UNIQLO Oxford Westgate
UNIQLO —Oxford
- £14.80 an hour
- Weekend availability
- Customer service
- Employee discount
Customer Success Specialist
Taylor and Francis —Abingdon
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
Quick apply
1st Line Team Leader
Commercial —Cheltenham
- £30,000 - £38,000 a year
- Full-time
- Hybrid work
- Team management
- SharePoint
- Training & development
- Work from home
- Employee assistance programme
Quick apply
Technical Support Specialist
Abbott Laboratories —Witney
- Full-time
- Computer literacy
- English
- Data entry
9d
Employment Specialist
Swindon Borough Council —Swindon
- £35,412 a year
- Full-time
- English
- Communication skills
- Paid training
Quick apply
21h
Vehicle Hire Administrator
Vans For Band Ltd —Kidlington
- Full-time
- Data entry
- Communication skills
Quick apply
8d
AI Data Adventurer Internship
Global Water Intelligence —Oxford
- £14.50 an hour
- Full-time
- University
- AI
- Internship
Sales Assistant
HMV Group —Cheltenham
- Part-time
- Customer service
- Merchandising
Customer Support Specialist (DataCosmos)
Open Cosmos —Didcot
- Hybrid work
Travel Specialist – Cruises & Tours
Premium Cruises and Tours —Cirencester
- £25,000 - £30,000 a year
- Part-time
- Customer service
- In-person
- Employee discount
Quick apply
11d
Operations Contract Support Coordinator
Arcus FM —Cirencester
- Up to £27,535 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Customer service
- Annual leave
Quick apply
Technical Material Support Specialist (Spanish speaker)
ATEXIS —Brize Norton
- Full-time
- Spanish
- Engineering
Quick apply
Purchasing & Logistics Coordinator – Part Time
LL Company —Cirencester
- £20.00 - £21.50 an hour
- Part-time
- Computer literacy
- Continuous improvement
- In-person
- Free parking
Quick apply
3d

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customer specialist jobs near brize norton, oxf

Customer Support Specialist

MyGraduationClip Ltd
Carterton

Quick apply

Job details

Part-time
£15 - £18 an hour
2 days ago

Benefits

Health & wellbeing programme
Company pension
Gym membership
Flexible schedule

Qualifications

DaVinci Resolve
Google Suite
Ticket management
Process improvement
English
Complaint handling
Continuous improvement
Ticket management systems
Adobe Premiere
Customer support
Customer interaction
Root cause analysis

Full job description

Company Overview

MyGraduationClip specialises in capturing and preserving graduation moments through innovative video and photography technology. Our mission is to create reliable, user-friendly products that enhance the graduation experience for students, families, and institutions. As a rapidly growing company with a small, agile team, we value curiosity, innovation, and a collaborative spirit. MyGraduationClip services a large number of institutions across multiple continents - aiming to provide the best experience possible in all corners of the globe.

Role

We are seeking a Customer Support Specialist to be the first point of contact for our clients and event participants. You will handle inbound queries via email and our ticketing system, ensuring issues are resolved quickly, accurately, and with a friendly tone.

Reporting to the Operations Lead, you’ll not only answer queries but also help improve FAQs, flag recurring issues, and support operational delivery. During quieter months you’ll work consistent part-time hours (between 10 to 20 hours per week), and during peak graduation season (June–August) you’ll have the opportunity to flex up with additional hours.

Key Responsibilities

Inbox & Ticket Management

Respond to inbound queries via email and ticketing system.
Resolve routine issues such as video/clip delivery problems, event info requests, and user payment questions.
Escalate B2B or complex queries to the Customer Relationships Manager or Ops Lead.

Customer Experience

Deliver a warm, approachable, and supportive tone in all communication.
Aim for “first-time resolution” — solving the problem fully in each reply.

Support Processes & FAQs

Use existing templates and FAQs to speed up responses.
Contribute new FAQs and improve templates as recurring issues arise.
Share insights on common queries with the Ops Lead to help improve systems.

Downtime Activities

Support quality checks on video/clip outputs to catch issues early.
Assist Ops Lead with light delivery/admin tasks (e.g., asset organisation, event prep checklists).
Prepare for peak season by building templates, automations, and onboarding resources.
Support the wider team by testing new features and providing root cause analysis for recurring issues.

About You (Required)

Customer-focused — you always put customers first, treating queries, complaints and refunds with the respect and detail that they deserve from a company like MyGraduationClip
Warm communicator — especially in writing, with a friendly, approachable style.
Organised — aiming for inbox zero! You endeavor to give every query a full and complete response
Problem-solver — you solve all queries fully, and take initiative to investigate beyond the surface level question.
Proactive — you work to improve FAQs, spot patterns, and suggest process improvements. All of which will improve the support we can provide to our customers.
Adaptable — steady in quieter months, flexible to work extra hours during the busy summer season.
Ownership mindset — comfortable being the first point of contact and driving support tasks to completion with minimal oversight.
Experience with Google Workspace (Gmail, Google Docs), and Slack or equivalent.
Minimum 2 years of experience in a customer support role as part of a small team.

Useful to have

Background in supporting digital media product (video content, image assets, etc)
Experience with video editors such as DaVinci resolve or Premiere Pro
Experience building or improving FAQs, macros, or template responses.

Key Performance Indicators (KPIs)

Response Times: Inbox managed daily, within agreed turnaround targets.
First-Time Resolution: Majority of issues resolved fully without back-and-forth.
Customer Satisfaction: Positive feedback on support interactions.
Efficiency & Insights: Recurring queries reduced through better FAQs and processes.

Job Type: Part-time

Pay: £15.00-£18.00 per hour

Benefits:

Company pension
Gym membership
Health & wellbeing programme

Application question(s):

Are you located within 20 miles of Carterton, Oxfordshire?
Do you have experience documenting processes and improving FAQs?
Please confirm you understand this is a PART TIME role with flexible hours?

Experience:

Customer support: 2 years (required)
Google Suite: 1 year (preferred)

Language:

English (required)

Work Location: Hybrid remote in Carterton OX18 1AD

Quick apply

Refine Your Search

customer specialist jobs in brize norton, oxf

Customer Support Specialist

Sales Assistant

Material Demand Coordinator

Health and Wellness Sales Advisor

Customer Relations Specialist

Workshop Assistant

Customer Development Specialist

Sales Assistant - UNIQLO Oxford Westgate

Customer Success Specialist

1st Line Team Leader

Technical Support Specialist

Employment Specialist

Vehicle Hire Administrator

AI Data Adventurer Internship

Sales Assistant

Customer Support Specialist (DataCosmos)

Travel Specialist – Cruises & Tours

Operations Contract Support Coordinator

Technical Material Support Specialist (Spanish speaker)

Purchasing & Logistics Coordinator – Part Time

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