Customer support & client services occupations Work, Jobs in Brompton, Nyk (with Salaries)

Senior Customer Service Manager
Corporate Trade Supplies UK —Northallerton
- £45,000 - £50,000 a year
- Full-time
- CRM software
- Customer service
- ERP systems
Quick apply
Customer Complaints Assistant
Broadacres —Northallerton
- £27,533.36 a year
- Full-time
- Customer service
- Salesforce
- English
- Employee assistance programme
Quick apply
3d
Customer Service Representative
Cleveland Cable Co Ltd —Middlesbrough
- Weekend availability
- Sales
- Customer service
- Computer literacy
- Free parking
- Employee discount
Quick apply
11d
Customer Resolution Officer
Darlington Building Society —Darlington
- £29,448 - £35,193 a year
- Full-time
- Hybrid work
- Customer service
- Microsoft Office
- Analysis skills
- Store discount
- Health & wellbeing programme
Quick apply
6d
Customer Service Advisor
Ebac Limited —Newton Aycliffe
- £12.71 an hour
- Temporary
- Customer service
- In-person
- Free parking
- Profit sharing
Quick apply
5d
Receptionist/Customer Service
GFD Trading Limited —Stockton-on-Tees
- £24,800 - £25,500 a year
- Full-time
- No experience needed
- Windows
- In-person
- Free parking
- Employee discount
Quick apply
4d
Customer experience advisor
believe housing —Bishop Auckland
- £27,073 - £28,426 a year
- Hybrid work
- Annual leave
Customer Experience Advisor (full time)
believe housing —Bishop Auckland
- £27,073 - £28,426 a year
- Full-time
- Hybrid work
- Annual leave
6d
Customer Ambassador - 6 month contract
Thirteen —Middlesbrough
- £27,677 a year
- Call to connect
- Hybrid work
- Customer service
- Annual leave
2d
UK - Agency Operations Assistant
Paul Gough Media —Hartlepool
- £24,000 - £26,000 a year
- Full-time
Quick apply
Inbound Sales & Service Advisor
Clearanswer —Middlesbrough
- £23,829 - £24,936 a year
- Full-time
- Sales
- Customer service
- In-person
- Employee discount
Customer Service Coordinator
Wilsonart Ltd —Shildon
- Full-time
- Microsoft Excel
- Management
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
6d
Customer Service Executive (Part-time)
International Workplace Group plc —Stockton-on-Tees
- £25,500 - £28,000 a year
- Part-time
- In-person
- Communication skills
5d
Graduate Customer Advisor
CA Group Ltd —Bishop Auckland
- Full-time
- Sales
- Microsoft Office
- Bachelor's degree
- Free parking
Quick apply
2d
Trainee Customer Service Advisor (Full-time)
Speedy Freight —Redcar
- £21,000 - £23,000 a year
- Full-time
- Customer service
- No experience needed
- English
- Free parking
Quick apply
5d
Customer Service Assistant
Revival HQ Limited —Bishop Auckland
- £13.50 an hour
- Part-time
- Microsoft Excel
- Customer service
- Microsoft Office
Quick apply
5d
Apprentice - Customer Service - Central Government
NECSWS —Hartlepool
- Weekend availability
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
Quick apply
10d

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Senior Customer Service Manager

Corporate Trade Supplies UK
Northallerton

Quick apply

Job details

Permanent | Full-time
£45,000 - £50,000 a year

Benefits

Company events
On-site parking

Qualifications

CRM software
Customer service
Supply chain
ERP systems
Six Sigma
Analysis skills
Project management
Continuous improvement
Business
Operations
Leadership

Full job description

Company Overview

Corporate Trade Supplies (CTS) is a leading provider of PPE, corporate branded clothing, and promotional products, dedicated to supporting businesses across the region with quality supplies and exceptional service. Our mission is to help companies enhance their brand presence while ensuring safety and professionalism.

Role Purpose

The Senior Customer Service Manager is responsible for leading and developing the customer service function to deliver an exceptional customer experience. The role oversees Service Performance and Continuous Improvement activities, ensuring customers receive accurate, timely and professional support throughout the entire customer journey.

The position plays a critical role in driving customer retention, operational efficiency, and service excellence while building strong relationships with key customers and internal stakeholders. This is a senior leadership role is responsible for the strategic and operational management of customer service, order management, and customer satisfaction activities, ensuring the organisation consistently delivers an outstanding customer experience while achieving business performance objectives.

Key Responsibilities

Customer Service Leadership

Lead, coach and develop the customer service and order management teams.
Establish a customer-centric culture focused on service excellence and continuous improvement.
Define departmental objectives, KPIs and performance standards.
Devise SOP and training to Implement best practice customer service
Drive employee engagement and foster a high-performing team environment.

Order Management

Drive order lifecycle efficiency from order receipt through to delivery and invoicing.
Manage order fulfilment performance, identifying and resolving issues proactively.
Collaborate with Sales, Supply Chain, Procurement, Operations and Finance teams to ensure customer requirements are met.
Develop processes to improve order accuracy, lead times and customer communication.

Customer Experience

Develop & implement strategies to improve customer satisfaction, loyalty and retention.
Manage customer feedback, complaints and service metrics.
Lead customer issue resolution and escalation management processes.
Conduct customer reviews and identify opportunities to enhance service delivery.
Drive Voice of Customer initiatives and implement action plans based on customer insights.

Operational Performance

· Monitor, analyse and report all key performance indicators to identify operational improvements of the following:

Customer Satisfaction (CSAT), Net Promoter Score (NPS), Order Accuracy, On-Time Delivery, Service Level Achievement, Complaint Resolution Time and Customer Retention

Stakeholder Management

Act as the senior point of contact for customer service escalations.
Build strong relationships with key customers and strategic accounts.
Partner with commercial teams to support customer growth initiatives.
Able to work across all departments with various stakeholders

Continuous Improvement

Lead customer service transformation and improvement projects.
Utilise data and analytics to drive informed decision-making and improvements
Identify opportunities for automation and process optimisation.
Support business change initiatives and customer experience programmes.

Skills & Experience

Essential

Significant experience in a customer operations leadership role.
Proven experience in order management and customer service functions.
customer experience and customer satisfaction methodologies.
Experience leading and developing high-performing teams.
Strong analytical and problem-solving skills.
Excellent communication and stakeholder management abilities.
Experience working with ERP and CRM systems.
Demonstrated success in delivering service improvement initiatives.

Desirable

Experience in retail, manufacturing, distribution, wholesale, or supply chain environments.
Knowledge of Lean, Six Sigma or continuous improvement methodologies.
Project management experience.
Degree-level qualification in Business, Operations, Customer Experience or related field.

Key Competencies

Strategic Thinking
Commercial Awareness
Decision Making
Problem Solving
Influencing & Negotiation
Continuous Improvement
Performance Management
Collaboration & Teamwork

Pay: £45,000.00-£50,000.00 per year

Benefits:

Company events
On-site parking

Experience:

Leadership: 5 years (required)
Customer service: 10 years (required)

Work Location: In person

Quick apply

Refine Your Search

customer support & client services occupations jobs in brompton, nyk

Senior Customer Service Manager

Customer Complaints Assistant

Customer Service Representative

Customer Resolution Officer

Customer Service Advisor

Receptionist/Customer Service

Customer experience advisor

Customer Experience Advisor (full time)

Customer Ambassador - 6 month contract

UK - Agency Operations Assistant

Inbound Sales & Service Advisor

Customer Service Coordinator

Customer Service Executive (Part-time)

Graduate Customer Advisor

Trainee Customer Service Advisor (Full-time)

Customer Service Assistant

Apprentice - Customer Service - Central Government

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